Desjardins Insurance Home Insurance Reviews

Bullied and treated poorly by some staff as I tried to get our claim remedied vs their threat to deny our renewal with no basis in fact. Awfully stressful experience.

I am having the same issue with hail damage on my roof from Aug 2014. The claim adjuster has refused to replace the entire roof and is stating that only the portion of the roof that was damaged from the hail will be covered. I have had 5 different roofing companies tell me that the shingles are not made any more and are impossible to match. And the funny thing is, is that the part they want to replace has less damage then the portion of roof that is in worse condition. Same with my eaves trough. The lines will not match and the colour will be different. Just ridiculous. All 5 roofing companies have never heard of only replacing 1/2 a roof if the product is discontinued. I'm at the point now where I am going to have to talk to a manager and after that my lawyer. Desjardin Insurance definitely does not care about the customer.

Thought being a large company, they'd be professional. I'm completely embarassed to have fallen for the salespersons' lies. Desjardins are really REALLY nice to you when you call for quotes. Then they know how to get the pre-authorization signed. Then that's it folks. They don't know how to do anything else. I couldn't even get a policy for a year. They kept saying "well if you want to know something, we can tell you". Refusing to give a policy then when we had an issue to discuss, even got yelled at by John A., who refused to let me speak to anyone.
I even tried writing the customer care section and no response. You pay, they take, and that's it. No other relationship will ever occur with Desjardins.

Unacceptable. You have a replacement cost policy. Unless it is a newer roof and can be matched, most companies replace the entire roof. On older roofs that are still good there are matching, color and toning issues. No one does this anymore. It is the cheap way out. You should have received a new roof. I recommend you call your lawyer if it cannot be matched. You should have been given a replacement roof under your replacement cost policy. Once again, Desjardins cutting corners. I wouldn't buy their product..

The roof of my residence was damaged partially due to a hailstorm in August 2014. When I sent in a claim, at first, the claim was rejected saying that the damage was not due to hail. I requested for a second inspection when the claim was approved, although not for a full replacement of the roof. How can someone replace only a portion of the roof? Isn't this ridiculous? I tried following up only with cold responses.

I wouldn't recommend anyone to go with this insurance company

I live in Gatineau, Quebec. I have insurance for my condo and when I discovered water coming up through the floor one evening, I was alarmed and took steps to deal with the situation. That included calling Desjardins the next day. The agent on the phone did not start a file so when I made a subsequent phone call the next agent was asking me why I didn't call sooner. After much hassle and delay (It has now been one week since my emergency) they have just e-mailed me and said they will not provide any coverage whatsoever to my damaged floors and furniture. Now I have to hire a lawyer to sue for damages. Is this what Desjardins stands for? Not being there when you need them? I suggest anybody considering this insurance company think twice. Also, put money aside for lawyers because you will have to sue for Desjardins to do what they say they do.

A huge tree fell and broke the roof of my parents’ house. This happened 6 weeks ago, and still no repair work has been done, other than putting plastic over the holes to stop rain from causing any more damage inside. My parents have not even received an appraisal of what the damage is! Meanwhile, the neighbour’s house, which was also damaged, has already been repaired: they are with a different insurance company, obviously a more reputable one.