Desjardins Insurance Home Insurance Reviews

I live in Gatineau, Quebec. I have insurance for my condo and when I discovered water coming up through the floor one evening, I was alarmed and took steps to deal with the situation. That included calling Desjardins the next day. The agent on the phone did not start a file so when I made a subsequent phone call the next agent was asking me why I didn't call sooner. After much hassle and delay (It has now been one week since my emergency) they have just e-mailed me and said they will not provide any coverage whatsoever to my damaged floors and furniture. Now I have to hire a lawyer to sue for damages. Is this what Desjardins stands for? Not being there when you need them? I suggest anybody considering this insurance company think twice. Also, put money aside for lawyers because you will have to sue for Desjardins to do what they say they do.

A huge tree fell and broke the roof of my parents’ house. This happened 6 weeks ago, and still no repair work has been done, other than putting plastic over the holes to stop rain from causing any more damage inside. My parents have not even received an appraisal of what the damage is! Meanwhile, the neighbour’s house, which was also damaged, has already been repaired: they are with a different insurance company, obviously a more reputable one.