Manulife Life Insurance Reviews

They could not even process a policy surrender in under a month and a half. Thank goodness I didn’t keep the policy because I’m not sure how long it would’ve taken my beneficiary to ever see a dime. They can’t answer your questions, except to say the money will come at some point in the future, we just don’t know when. And you can’t speak to a supervisor. If you asked to have a supervisor call you, they won’t call you. The only way to escalate it is to complain through an online email submission. I’m still waiting to see if that works out. Can’t help it, but it makes me wonder if they’re running short of funds.

My wife and I are first time home buyers and were referred to manulife by our mortgage broker. I spoke to a representative on the phone, who outlined their options, which were quite expensive. I asked that the quotes be emailed to me and that I need to speak with my wife.

We wake up this morning to a series of confirmation emails stating that both of us have enrolled in the program for almost $600 per month. Absolutely outrageous. We phoned in and canceled immediately but I'm not 100% confident that they will actually do it. Simply shameful, and they have lost any potential business from us for sure!

Very difficult to stop payments after sending in stop payment by email yet they remove the following month's payment the only option go to a bank and stop auto withdraws. No one seems to know what to do. No help by phone, waiting long periods of time on hold to try to speak with anyone with knowledge but yet no help. On the phone for 1 hour and 15 min... No one cares only get monies for customers. I have been with them for over 20 years yet they do not care will never use them again for personal insurance better off without shamefull and uncaring.

A friend of mine sold life insurance and investments for Manulife. He passed away a few years ago. I let him use my office for free, for his courier/mail service to and from Manulife. After years of returning hundreds of envelopes to Manulife, requesting them to stop sending them, I eventually wrote to the President and received a nice response, but the mail never stopped. What kind of service are his clients receiving if his death and client mail is disregarded by the company he worked for? What kind of corporate monster is this?

My boyfriend recently passed away and he had life insurance through Manulife. I contacted them about his passing and the plant that he used to work at. The first time I called they couldn't find his policy so I need to call his old workplace to get the policy number. I called them back and the women I spoke to ended up not being able to find it she put me to another department and took them 2 minutes to find the policy. They told me that I would have to get papers filled out by the company he had worked for and then there were parts I would have to fill out. So I called his old employer back and told them they said that they found his paperwork for the insurance and that I wasn't the beneficiary and that she would contact them to see if he had changed it. So the insurance got back to her and told her there was no active policy at the time of his death which doesn't make sense because he was getting disability payment through them so he would have to have an active policy and why would the women I spoke to before tell me to get the papers filled out and send them in if the policy wasn't active. So I don't know if I should call them again to see if I can get a straight answer out of them or not. Seem like they don't know what there doing.

Everyone be aware that when your policy expires they will automatically renew it at a much much higher rate. My agent phoned me to ask if I wanted to renew my policy as it was coming to its end....10 years. I asked him what the new rate will be, he said he did not know but its much higher. I said I would not likely renew. He did not remind me the contract stated its an automatic renewal unless you contact Manulife. As a result I did not notice for several months they were with drawing from my acct. a 600% increase in rates, which they will not refund.