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Manulife Life Insurance Reviews

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(99 reviews)
Manulife
1.8 out of 5 stars:
Customer service:
Value for Money:

Top positive trending topics ?

Agent/rep attitude
4.5%
Agent/rep availability
4.5%
Agent/rep callbacks
4.5%
Claim - denial
4.5%
Email/message wait time
4.5%
Phone wait times
4.5%

Top negative trending topics ?

Agent/rep availability
72.7%
Agent/rep callbacks
54.5%
Agent/rep knowledge
40.9%
Claim processing time
36.4%
Agent/rep attitude
31.8%
Claim - adjuster
31.8%
Phone wait times
22.7%
Claim - denial
13.6%
Billing/payments
9.1%
Cancellation experience
9.1%
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Tags
Agent/rep attitude (2) Agent/rep availability (1) Agent/rep callbacks (2) Billing/payments (1) Claim - adjuster (1) Claim processing time (1) Insurance Rates, Prices (2) Investments, Savings (1) On-hold times/transfers (1) Phone wait times (2) Policy coverage (3) Pre-conditions (1)
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Consumer (2)
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Terrible customer service

by Demetrios Papas on Jan 17, 2022
2 out of 5 stars

They put me on hold for an hour just to go back to the main menu, I only wanted help to set up my account. This is completely ridiculous!

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Review topics
Phone wait times