Life Insurance Reviews

Manulife Life Insurance Reviews

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(69 reviews)
Manulife
2.1 out of 5 stars:
Customer service:
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Customer center need to know their products

by Roe on Feb 18, 2022
1 out of 5 stars

Company change policy without customer knowledge denied me from my son medication, hospital bills and eyeglass for strabismus. Customer service is not helpful better go to another company 150.00 x 12 but basically, I don’t get benefits.

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Worst customer experience

by ES on Oct 12, 2021
1 out of 5 stars

Try to change my policy address and bank account to my US address and customer service doesn't know how to enter a US address. Kept me 70 min on the phone and then tells me there is a system problem.
Cannot understand a US postal code format.
Still on the phone

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Disappointing Service

by Phil Leonard on Apr 27, 2022
1 out of 5 stars

I have been contributing to a life insurance policy with Manulife for 20 plus years, $175 per month for a $100K policy. Yes, I know, a ridiculously high premium!
I quit smoking 8 or 9 years ago and thought I would now qualify for a reduced premium so contacted Manulife to discuss, yes, we'll send you a form to complete. The form I received was a questionnaire approximately 50 pages long!
I was then subject to an extensive medical examination by a nurse appointed by Manulife and I have just received the results of this examination which, considering my age and health background, were excellent on all counts, (I had a heart attack seven years ago and required stents), great news I thought!
My insurance agent contacted me several days ago and informed me Manulife will not adjust my premium down due to my having a heart attack, but if I am now in excellent health and live a clean active lifestyle why would my request be denied?
Needless to say, I am extremely disappointed with this response and would advise anyone looking for insurance to use due diligence.
I think it's time to remove Manulife from my investment portfolio.

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