Ripped Off
by Corey M on Oct 13, 2023
3 out of 5 stars
Secure and Certified
Your information privacy and security is very important to us. We use the same 256-bit encryption and data security levels as all major banks. Our practices are monitored and verified by VeriSign and Digicert.
Independent
InsurEye is not owned by any bank, insurance company, insurance brokerage or any other financial services institution. We collect, validate, and analyze insurance experiences of real consumers.
Insightful
We aspire to equip you with insights, data and knowledge to help in making informed decisions around personal finance, insurance quotes, and other important matters. We are always open for your comments.
Part of the Manulife extended health involves mental health services. Professional services: Registered Counsellor and Master Social Worker.
I went and saw a REGISTERED COUNSELLOR because, allegedly, it is covered. I saw a previous counsellor for this reason, and it was covered without issue. Great. But because the counsellor this time also had "MMFT" in his designation, Manulife saw a convenient out and willingly chose to not reimburse me $300 for two separate sessions even though the invoice explicitly stated it was for personal reasons and not family or marriage related purposes.
I called their support to complain about this obvious crony behavior. I asked to speak to the manager directly, they refused. Their support agent filed a case, gave me a number, and said billing would correct this misunderstanding. THREE WEEKS LATER I had not heard back from them despite the claim email received stating they would get back to me. I call Manulife support again, and they have absolutely zero proof this claim was ever filed on their back end. They have no idea what I am talking about. Presumably, the support agent fabricated this claims email and claims number just to get me off the phone.
After further argument, they simply refused me on the basis of the counsellor having 'MMFT' designation in his name and NOT the explicit purpose stated in the submitted invoice for the reason why I saw this counsellor.
Manulife is like any other insurance agency and will rip you off the second they see the opportunity to.