Manulife Life Insurance Reviews

I got sick in Mexico and needed to stay in the hospital for a day. Two months ago, my wife and I submitted a claim to be reimbursed for our medical expenses as we purchased medical insurance from Manulife.
It seems Manulife makes it as hard as possible to access claims. They ask for one round of information, then when they have all the information, they ask for another round. We are on our third round of information giving, and 75% of the information asked was given in the first round. It's as if they make it as hard as possible for us, so we would give up on the claim.
They recently made us translate all our documents which cost us $250, and gave us a 30-day deadline to do so, or we would not receive any of our money. How does an insurance company give us a 30-day deadline when they are the ones who owe us money? Should they not be the ones that have a deadline?
We are now holding $5000 on our visa and still have not been paid back. There is a long wait time on their helpline, and we feel like the service we have received is on the verge of crooked.

I have been contributing to a life insurance policy with Manulife for 20 plus years, $175 per month for a $100K policy. Yes, I know, a ridiculously high premium!
I quit smoking 8 or 9 years ago and thought I would now qualify for a reduced premium so contacted Manulife to discuss, yes, we'll send you a form to complete. The form I received was a questionnaire approximately 50 pages long!
I was then subject to an extensive medical examination by a nurse appointed by Manulife and I have just received the results of this examination which, considering my age and health background, were excellent on all counts, (I had a heart attack seven years ago and required stents), great news I thought!
My insurance agent contacted me several days ago and informed me Manulife will not adjust my premium down due to my having a heart attack, but if I am now in excellent health and live a clean active lifestyle why would my request be denied?
Needless to say, I am extremely disappointed with this response and would advise anyone looking for insurance to use due diligence.
I think it's time to remove Manulife from my investment portfolio.

You pay for your benefits yet they ask for a doctor's note every time you want to go for a massage or chiropractor even through what you pay for. This company is a scam.
For someone that has a back problem, it is incredibly time-consuming for me to go to the doctor to get the diagnosis every time I want to use my benefits. DONT waste your time with Manulife.

Company change policy without customer knowledge denied me from my son medication, hospital bills and eyeglass for strabismus. Customer service is not helpful better go to another company 150.00 x 12 but basically, I don’t get benefits.

I have found the customer support to be unhelpful, lacking either the competency or will to help clarify claims statements or process-related questions. They are much pickier than my other insurance company or past companies I have dealt with. For example, they do not allow claims for psychotherapists still under the supervision of a registered psychologist (while they get the experience required to join the professional association) or other practitioners whom they don't have in their database (e.g. masseurs) even if they are fully certified. The process to get certain expensive, medically necessary prescriptions approved is lengthy and convoluted and the coverage overall is less generous than any other plan I have taken part in.

Not only do claims reimbursements typically take longer than 7 days, but the customer service is also terrible. That is if you can even get through to an agent on their customer support line.
What absolutely floors me is that insurance companies like Manulife make millions if not billions of dollars a year and yet they can't properly fund a call support centre.

So the company I am with uses Manulife for the insurance. I have had nothing but issues with Manulife. I attached and sent all support documents for a claim but they always come back with some document that they need to approve the claim which my doctors say they don't provide. Manulife customer service representatives are constantly telling me wrong information and then I get countless emails about different guidelines that seem to change every claim. They truly make it very hard for you to even get a claim approved even with so much support, signed by the doctor documents.

Our company has Manulife and if I could change them I would in a heartbeat. Every time I need a question answered it takes a week or more just o get through they care about money and not about the companies or people.
This time around I have been trying since 2021 to get in touch with them and they put you on hold for more than 2 hours and then hang u on you.
This is a really bad company

Hello,
I tried to call to assist me because I forgot my plan contract number and wait for 3 hours but still no luck to talk to someone. Very frustrated and upset because Manulife is a big name and if this is their customer service then where to go.
Thank you

They put me on hold for an hour just to go back to the main menu, I only wanted help to set up my account. This is completely ridiculous!