Manulife Life Insurance Reviews

Manulife insurance is the absolute worst. It’s just one big ping pong game to them. I went to go make a claim back in September and was informed I have to wait 60 days before I can make a claim (that was their first lie of many). I phone back 60 days later and they tell me off for not making the claim sooner. I then get all my forms filled out and send them in. I weekly call them for an update and they said they have everything just waiting for medical info from my doctor so I ask them to fax the form to my doctor again. Long story short they wasted a month of my time just to tell me they haven’t received any of my forms. So I asked them then why would you tell me you have received everything. It has been over three months since my accident and they have put me back at square one telling me they have no information on my claim what’s so ever. Manulife is the worst insurance company and the fact it’s come to the point of needing a lawyer is ridiculous. The emotional trauma and stress they put on you are out of this world. Not to mention my mom passed in March and her work went through Manulife and whenever I call Manulife for an update on my mortgage protection claim...for some reason every time I have to tell them my mom is gone. I have yet to figure out why they do this cruel thing but again the emotional stress they put on you. All I have to say is any other insurance company would be better then Manulife

I want to share my experience. Maybe somebody was more lucky than I was, so they have an opportunity to correct me. The majority in this forum as I can see by the feedback have similar experience as I had. In a nutshell I learned by experience that Manual Life and their brokers in Canada Protection plan (CPP) provided the worst imaginable customer service I have ever experienced so far. I contacted Manual Life customer service with a simple question regarding my policy. Instead of giving me a professional answer I was given a run around for 4 weeks between Customer Service in Manual life and CPP. The only reason I was eventually contacted by somebody was my intention to engage the National Media . Nobody cares about the customer after the policy sold by the brokers. Staff is not qualified to answer any questions. The policy has a lot of gray areas and hidden strings attached. I beg everybody - to stay away from Manual Life as far as you can and never ever deal with this so-called Insurance Company.

Trying to upgrade my existing life insurance policy and can't get even a phone call back after 4 weeks of trying and leaving numerous messages. Finally sent a complaint to the email address and the response was automatic saying a ticket was started and they would contact me. Guess what. I am still waiting for one call back or response after weeks of leaving messages. Don't deal with Manulife if you have any other option.

I was sold a whole life policy and promised all these great numbers in my cash value. As I looked more into it and did my third party research I found out quickly how they kept my savings for the first 3 years. Also, I only got the death benefit or cash value when I died. So to explain it simply I was paying for two things and only get one in return. Stay away from this company. Horrible customer service, my agent was only after a Commission.

After 40 years of taking my money, this fraudulent company, now that I want to reduce my insurance due to the high cost of living, it brazenly sets my payment for only half of the previous price for a third of the insurance amount. If this is not a trick, then what is?

Since April I have been trying to change my life insurance policy from joint to sole ownership. I need to make an adjustment to my beneficiary information which can't be done until the transfer of ownership is complete. It's now September and the information still hasn't been processed. I keep getting incompetent agents. The first agent told me that since the life insurance is for me, I can make the beneficiary change even though it's joint ownership. I sent in the forms and they were rejected. The second agent I spoke with was Alvin. He sent me documents that I filled out only to find out they weren't the right forms. The 3rd agent I dealt with was Noriel. He agreed to send me more documents through docusign to make it easier, but then sent a script I couldn't fill in. I had to call back to gain access. I filled everything in and was told there was still something missing. The 4rth agent was Maureen. She sent me what was hopefully the final document I needed to fill out and sign, but then I've been waiting weeks. I called and spoke with a 5th agent named Bat, and asked to speak with a supervisor. Of course, none was available but I was promised to be contacted within a week - that my case would be prioritized. Yeah right. After no word, I spoke with a 6th agent named Bee. I told her I needed to speak with a supervisor by the end of the following business day or I'd write a negative review listing the names of all the agents I'd dealt with who were either incompetent or unable to fulfill simple obligations, like making sure I am contacted by a supervisor. So here I am, being forced to write this review because I can't even speak with a supervisor. The change of beneficiary is important to me. What if something were to happen and it not be fixed yet? It's been 5 months! This is totally unacceptable.

I have had nothing but bad experiences with Manulife in every way. They do not directly bill for anything and will always have to pay first and hope that their poor customer service will get to you eventually. They may send a reply stating you will hear from them within 7 to 10 business days, which is ridiculous, to begin with, but I am now on day 11, 3 emails in and have not heard from anyone as of yet. If I call I am waiting a ridiculous amount of time as well. Do they only have 1 customer service representative? I will never deal with Manulife again and will be sharing my experiences with anyone that will listen.

I noticed on a recent statement that they started charging me fees for my holdings. When I initially opened an account with them in 2018 I was told there are no fees. The fees began in May 2019. I hadn't been checking statements closely because I had set up the account as a passive investment vehicle. When I called to find out what the fees were and they said "we started charging fees in 2019 and you were notified" even though I never received any explicit mail or email stating such. When I asked for a fair solution to these usurious fees I met with dispassion and excuses on why nothing could be done. This is why I don't go with "big bank" like companies, they all charge fees and treat their own clients unfairly.