Manulife Life Insurance Reviews

I've had three experiences on the claims side with Manulife. Two were of their life insurance policies and one was with their group employer short-term and long term disability coverage. In all three cases, I was not the claimant as such. With the two life insurance claims, I was the executor and administrator of two separate estates where the deceased was life insured by Manulife.

In both life insurance death benefits claims cases, Manulife's claims dept representatives were helpful, efficient and professional in their work. In both cases the death benefits were paid in full, expeditiously and without any delays or obstacles.

In the case of the short and long term disability case, it involved one of our company's employees. There again, Manulife's service was exemplary.

In a sense, am surprised by some of the negative reviews; however, it is more likely that one would be more motivated to place a negative review when feeling to be short-changed than a positive review for just receiving the expected. Thinking back I did have a terrible experience with one of the bank-owned insurance companies who did everything to deny a valid and fully documented travel medical emergency claim to the point that they eventually succeeded in frustrating the claim.

That case, not with Manulife but one of the bank-owned insurance companies, involved a medical emergency during a Carribean cruise. Despite having all the documentation, diagnosis, treatment, etc. they insisted on interviewing that attending physician whose personal contact information was unavailable due to privacy rules of the cruise liner. Apparently, they knew about that privacy rule of the cruise liner and used that knowledge to zap the customer.

When my husband passed away last year, both insurance companies were prompt with settling this matter. I found the customer service from both Manulife and Great West exceptional.

Our agent is very thorough in explaining the coverages with us. He's professional, always returns calls promptly if we have questions. The coverage was by far the most economical when I shopped around for coverages. They offer an extensive list of types of insurance that can be truly geared to our specific needs.

would like to receive a statement more then once a year...

When my wife passed I informed them. They told me what was needed,instructed me to fax the information and send the originals by mail. Within a short period of time I received payment with an apology for taking so long and included interest. Great service.

I bought this insurance over 6 years ago and have not heard from the insurer since. I tried to call them several months ago to make changes to my life insurance policy however they did not get back to me.