Allstate Auto Insurance Reviews

They have no experience and customer service was very rude. I had my car accident and was towed to a facility and they were taking so long to fix it and took my rental away and had me stranded without a car and then told me it was a total loss. Took weeks to get my money to buy another car. Note ..careful with the towing and storage because I was lucky enough to take my car to my favourite shop. They didn’t want to pay the repair shop for towing and storage when they decided to pick up the car. They sent them to court and trying to use a bailiff to pick up the car without paying the repair shop. After speaking to few of my friends and friends of friends, it seems like a routine for them because they leave the cars at storage yards and forget about it and then they have guy in charge of towing and storage, he has a deal with a law company and they send notices and force the individuals to release the cars without paying. The place I go to fix my car tells me he is trying to avoid contact with Allstate insurance period. But when it comes to regular customers insured through Allstate, he has no choice and has to go through all the stress. By the way, I was not charged for towing or storage ..insurance paid the bill after reducing the bill to half, I was really sorry for the tow driver and the company.

During the holidays, my card had a block due to security concerns and Allstate did not call me a day or two after this had happened but 2 weeks later I get a call letting me know that they have charged me $50 for non-sufficient funds. It was only then that I realized there was a security block on my MasterCard. Allstate wants MasterCard to provide a letter, which they say they never do to get out of a $50 charge. This is theft.

Recently I changed from another insurance provider to Allstate, where they were supposed to offer me a better premium for my auto and home insurance. After discussing with the agent the best options to match and improve what I had with my previous insurance company, we came up to an agreement and I signed a contract for one year. The monthly premium for the auto was $232 and for the home $51. At the time of contract signature, I had to pay first and last month, both for home and auto. After the first month, the automatic debit came up with $253 and $53. When I contacted the customer service rep to find out why the difference, he just told me that the underwriter changed the policy and that there is nothing he can do about it. I also asked about the difference in the home premium and just mentioned that there is a 4% fee for setting up the policy. It is not the difference of $2 in the monthly premium what makes me upset, but the lack of transparency not disclosing hidden fees. I don't like surprises. Now with these increases, I am paying more than I was paying with the previous insurance company. I am very disappointed with this company as they do not honour the agreed contract, but also do not disclose hidden fees. I would not recommend Allstate to anyone and will move away from them forever as soon as I can, without having to pay a penalty. If they trick and lie to you at the time of signing you as a new customer, I don't want to imagine what it will take to make a claim. If you can, look at other options in the market before signing up with Allstate.

Allstate driver hit me. He was at fault, they are trying to pay only 20%. I had my insurance repair my car, it’s been over 2 months and it will go to attribution, could take another 4 months to settle. They are a terrible company to deal with, stay away

My father, whom I’m a guarantor for, has been driving for 35 years. He has never had a car accident before. This year was his first not at fault accident. Tom C., a person who works at the collision department, offered my father an unreasonable Offer for his vehicle that was involved in the collision. My father refused the offer, but Tom C. still mailed the check. I have been calling him and leaving him messages several times, but Tom C. never returns my phone calls. I left a message to his supervisor and I also didn’t get any response back. Very professional. If anyone has Insurance or is thinking to get insurance with Allstate, I advise you not to. Allstate is there to take your money, when it’s time to pay up, they’re not very good at that.

My mother, of whom I am the caregiver, was a passenger in a vehicle during a collision. The driver at fault has Allstate Insurance. Allstate refused to pay her medical bills or injuries due to the driver not having business insurance. What is my 72-year-old Mom supposed to do? The driver was transporting her to a center for the disabled when he collided with an 18 wheeler. The Adjuster for Allstate suggested that we use my insurance with Geico to pay the expenses. Really?? My mom is not on my policy, she can’t drive.

We had a very disappointing experience with Allstate. It is the first time that an insurance company asked us for a 1-month premium upfront (deposit) only to allow pre-authorized monthly payments. Monthly payments are common practice and should not be perceived as a "privilege". In addition, Allstate should be very clear and transparent that the amount is not refundable if the policy is cancelled in the first few months. Given the termination on short basis, the premium also goes up significantly. The collection of money upfront, it is not only unjustified but also unethical, given that the money is very likely invested by Allstate and earning interest that the customers will never see. I would call that a predatory practice.

Worst price ever for a quote...wanted $541.00 a month just bc added two drivers ages 18 & 21 no accidents good student drivers.

I have been with Allstate Insurance since 1986. I have always had good service from them. For the last 20 or so years, I have had 6 cars, a utility trailer, 2 motorcycles, and 2 homes insured with Allstate. Of course, they always made sure we were aware of all the perks and discounts that we were receiving by having so many vehicles and our homeowners combined. There was never a reason to look outside of Allstate for insurance. I just figured with multiple policies, discounts, etc., that Allstate was the company for me. Boy was I wrong. I just looked into switching to Travelers insurance and I saved almost $3000/year just for the vehicles. That is unbelievable. I figured that I could save a few hundred dollars but $3000? No wonder Allstate provided us with such good service - THEY WERE RIPPING US OFF FOR OVER 20 YEARS. It really does not pay to be a loyal consumer these days. I would not recommend Allstate to anybody. Shame on you Allstate. Let the consumer beware.

Opened an insurance policy with Esurance and got an email 2 days later saying that they noticed I had moved out of state and would need to update the information on my policy. I had not moved anywhere, what happened is that my policy was opened in California rather than Oregon. I have never lived in California. I applied for this insurance policy with an OR drivers license, a truck registered in OR, financed through an OR credit union and a home address located in OR. After speaking to them about this problem they quoted me literally twice as much as the policy I originally signed up for. I went to cancel my policy and they tried to charge me a cancellation fee which I managed to get waived but was then billed for the 4 days I spent driving my truck around on and INVALID insurance policy. I spoke to a supervisor after cancelling who was completely unapologetic and didn't seem at all surprised that this had happened. At the end of the conversation, he blamed Google for the mishap... Poor customer service would be an understatement. This is not a trustworthy insurance company.