Allstate Auto Insurance Reviews

ALLSTATE should not even be allowed to be a useable company anymore. TERRIBLE! They are all clueless, and you call ten times to get one thing done when each person you talk to says "it's all taken care of" just to find out they DID NOTHING! I HATE this company with a deep passion, it is ridiculous how they run. Started with them and my prices kept going up, then they always had some stupid policy rate saver they had me signed up for (which they told me nothing about just told me my price) and then it'd go up three months later and they said "well you had this discount on there and never signed up for the app or online" well the fact that I didn't know I had this discount on there and I had to follow up to keep it - how could I?! And then, "oh, well, it's too late, it's gone, up 30plus dollars a month". Then after a separation, they took 4 months to get my car and his car separated in policies, I got double charged for my car and his, and then they let him call in, change my address and email, and ADD himself to my policy! CRAZY! Then I got into a car accident, two cars hit me, they were at fault and it took claims a week, A WEEK, to get in contact with me and I had a MINOR IN THE CAR! They don't care at all, I called my agent 6 times to tell him I couldn't get ahold of anyone in claims department and he never returned my call EVER. WHAT THE HELL AM I PAYING YOU FOR?! So my accident was 9/2/17 today it is November 22, 2017 and I just got my estimate over their stupid app QUICKPHOTOS and it said not over my deductible, so I have to pay it all! I'M THE ONE WHO GOT HIT, WHEN DOES THE PERSON WHO GOT HIT HAVE TO PAY ANYTHING! AND TWO MONTHS LATER?! Both front and back bumper are popped off and my Driver side door won't open. I have to call through and they give no area to write comments on their app for their estimate, so they have no idea that the bumper clips are broken and the door won't open and my CLAIMS IDIOT DIDN'T EVEN NOTE IT. She takes forever to call back, knows nothing, and can't get anything done. Thanks for never ever calling me back. I can't wait till my car is fixed so I can kick this sorry excuse for a company to the curb. Must have "qualifications: incompetent, lazy, awful attitude" on their applications because that's how they are! Spare it, if it seems cheaper upfront - it won't be, they won't be there for you and your price will go up monthly with NO EXPLANATIONS. Stay clear of this.

I am writing to express my unfair treatment from your All State regarding an accident.
I was bought my car 4 months ago, i was involve in an accident which i was not at fault, my car ride off also i paid the insurance to cover the car and passengers and the concept of insurance is to cover the loss , I was expected to compensated by them ,but this treatment absolutely doesn't make sense for someone who is not at fault and paid the insurance without interruption. they screw me $4000.
Imagine without any fault you lost your car and needs to cover the gap from your own pocket

If you have an auto quote and request a quote for a replacement or additional vehicle, they will quote you from that day until your existing renewal date. They will not tell you this nor inform you of this in any way, shape, or form until your renewal comes due. You then find out that the quote was for 4 or 6 or whatever months and not for 12 months insurance as you had mistakenly assumed. Totally unethical! Furthermore, they charge you in full for the change immediately (before you catch on to their deception) and then take the new renewal amount from your bank on a date other than your regular withdrawal date. The entire scam is all legal, and very carefully worked out to essentially sell you product that you would never agree to having known the facts. They do this to clients that have been with them for 20 years. They simply have absolutely no long-term vision. Bucks right now is all they care about. Don't give a darn about their clients.

Wow! now that I had a motor vehicle accident claim with Allstate I can understand why the review scale is so utterly low!
I have never in my life received such horrible customer service as I have from my insurance agency. My claims adjuster didn't follow up with the collision centre, I had to do it. On top of everything, I left many voice messages, sent e-mail for FOUR WEEKS asking if I can go ahead with getting my car fixed and I didn't get any reply's!!!! Not only is that unprofessional but right out rude!
I asked to speak to a different adjuster since I could not ever reach my adjuster when I would call, I requested to speak to the claims department manager. The adjuster told me that the manager is not in the office and that she would e-mail him to ask him to call me, took my phone number and everything. Two days went by, no call from Manager, I called him and he told me that he was never sent that message. The whole claims department is completely dysfunctional. I have never had such a horrible experience and to be treated so terribly. I plan to file a formal complaint due to the extent of which this situation became completely absurd. If you are looking around for insurance don't choose Allstate, I will walk away from them. The WORST!

I have only been an Allstate customer for one year. Unfortuntely the car I had insured died on me 1 month after my renewal. I had informed Allstate that I was no longer driving that car and I was purchasing a new car and was given a new quote. Unfortunately that new quote was far too expensive for me to handle and they really had no explanation as to why it would be so much more money so I switched to a different company which saved me $120 per month. I spoke to a customer service rep who explained how to terminate a policy, she emailed me detailed instructions and I followed them. I also sent in written confirmation that no more monthly payments are to be withdrawn from my account. 10 days after that email was sent, a monthly payment (for a car that is six feet under!) was withdrawn from my account. I immediately called Allstate again, spoke to a different rep and he saw the mistake and told me a payment would be sent to me within 10 business days. 3 weeks later, still no payment I called back and spoke to the same agent, who then said it would 3 more weeks. His explanation was they do not yet know if the funds have cleared my account which I find to be the most ridiculous thing to ever hear. If I had not terminated my policy with them I highly doubt they need to wait 15 days after each withdrawl to see if funds are sufficient or not. I think it is very unfair that when they are given access to your account they can just withdraw whatever they want when they want. Even after having it all in writing!!!! The agents take their time in replying to your calls or concerns. I would stay as far away from this company as you can, there are much better companies to deal with than this. It really isn't even 1 star its more like -10.

Just don't even buy their product! G-d forbid you have to file a claim. I have never been treated so poorly in my whole life! I've had this insurance company for 22 years. Homeowners and auto policies. A recent wind storm damaged my classic car, so I file a claim because I can't even see out of the windshield. First I'm told just because I have insurance doesn't mean they have to fix it. What?! Then I'm called a liar because there is no way this was damaged the way I say it was. Wow, really? Just because you're a man, you think it's ok to bully a woman who is being completely honest with you about this claim. I own a classic car that I keep fully insured. So they don't want to repair it. Well, if you don't want to repair a classic car, then don't allow me to insure it. It's quite simple, I could go with another insurance company then and not have to deal with your treatment. The only other claim I filed was many years ago, and once again I was accused of lying about a break in to my home. They paid the claim (about 30% of it, that is), then continued to send me accusatory letters to be 'sure to let us know if these items magically appear'! Wow! I just can't even. If I treated people like that in my job, I would be fired immediately. But it's ok if you pay your money and don't ask for anything in return. Sounds a bit like a mafia, doesn't it?

All State charged me an additional $90 dollars when I switched addresses without telling me. I found out about this as I received a letter in the mail stating I had an overdue payment. I am confused to why I have to pay $90 dollars simply to move? Company is a joke, these people are stealing our money as it is.

"You are in Good Hands with Allstate...” What A BIG JOKE!! My truck had a hit-and-run done to it and, because I let my son drive it in the past, they have declared my policies on all three on my vehicles void and refused to pay for damages. The adjuster came to my house and treated my wife and I like criminals. Accusing us of lying and trying to fraud the company. I have been waiting for six weeks for a reply and finally got one. I have paying insurance premiums for 35 years with very minimal claims and this is the way you get treated. All insurance companies pretend they are your friend but I am telling you to never trust an agent, adjuster or other employee of the company. Avoid Allstate Insurance because you are not in good hands…

Based on my experience with this company as a victim of a car accident with an allstate policy holder, I will never ever recommend this company to anyone.I was not at all at fault for this accident, a lady ran the red light and hit my car. They want to cover only 80 % of the damage and on top, I'm stuck with the rental car expenses.

Hi, My name is Frank from Calgary. Our neighbor backed into our rusted 2000 Dodge Durango which was parked in front of our house across the street from her driveway. So we called our insurance company, Allstate, and went to North Star Ford auto body shop to get the repair done. After 2- 1/2 weeks we began to wonder what was going on, so we called the auto body shop. They told us that the vehicle would be a write off, and an appraiser at Allstate would be assessing it soon. I also talked to the mechanic who said it was a 3200 dollar repair. Another couple of weeks went by without any calls, so we called Allstate to see how much of a pay out we would be receiving. They told me that it might not be a write off, and it was appraised as 2600 dollars damage, but it could be a while before they will know for sure. I made it known to her that the vehicle was not worth the 2600 dollar repair she quoted, but she was not encouraging at all. So after waiting for a reply back, another week passed by and nothing. I called to see what was going on, to which Allstate replied, the vehicle was assessed as not being a write off and repairs are under way.

We had waited so long that we ended up buying another vehicle and had asked if North Star could perhaps sell the vehicle for us since the repairs had already begun. A few days later we got a call from the North Star Mechanic who proceeded to tell me that they had a used car dealership look at the vehicle and would not offer more than 600 dollars for it. He told me that it had been a nightmare from day one going back and forth with Allstate and that it should have been written off at the very beginning. How could the appraiser have valued the car at 3400 when it is not worth more than 600 to a used car dealer? I waited for so long and had such an ordeal that I am writing this to deter anyone from going through the same thing I went through with Allstate insurance. I will likely be looking for a new insurance company. Any suggestions?