Allstate Auto Insurance Reviews

On September 3rd our car was in a car accident, Allstate wanted us to use their own body shop (certified collision) they brainwashed us (our mistake) to use their body shop because they said it was going to have lifetime warranty and be faster, so after they gave us an estimate and promised our car would be ready in 4 weeks...4 weeks later they told us that it wasn’t ready yet, by that time our car rental period was over, so we had to find another car to drive while my car was getting fixed, then after another week they kept saying it wasn’t ready, then we spoke to the shop manager of the body shop and he said the guy that was working on the car “dropped the ball” on our vehicle and they needed to have someone else start to work on it and finish it, and the shop manager stated he needed another 4 weeks to finish the project because it was just too big! So weeks passed and almost 3 months later, also AllState giving us excuses and not answering our questions (Tonna M our insurance agent being rude and making unnecessary comments and non-professional comments like how that happened to her when she was young and she got over it etc etc instead of helping us out (she also stated that she would never take her car to that shop, so how did she expect us to be safe and happy with this car?), then finally they gave me my car back on November 15, almost 3 months after! Can’t believe how nice they are while collecting the monthly payment but once you get into an accident where it wasn’t even your fault, they don’t help you at all and don’t care about you as a customer. The original estimate to repair was $12,000, so Allstate didn’t want to pay me full price for my car because they said that still was repairable because it had no frame Damage and because it wasn’t more than 80% of the value of my car which for my car I paid around $16,000 just around 2 months before the accident. So when I received my car back, the body shop manager showed me and gave me copies of how much they spent to repair my car and the total is $17,100, that’s more of what I paid for my car! But this is not it, after I picked up my car I went to CarMax to get an appraisal to see how much is worth now if I want to trade it in, because my family and I don’t feel safe In the car anymore, and at CarMax our appraisal offer is for only $10,000 ! They explained in a very detailed manner that our car has obvious frame damage on multiple sections of the car frame and they don’t even buy those cars with frame damage to resell, they could buy my car for $10,000 and they would have to send it to an auction right away, they were so amazed to know how an auto insurance lied to us about the car not having frame damage and being repairable for more money of what the car cost, CarMax people told us it is not safe at all to be driving the car with my 1-year-old baby in it. Please be aware of ALLSTATE and the way they handle their business. Also, we got a few calls from Our agent manager named Brandon P and he was being rude saying that they couldn’t do anything and that we had to keep the car and offering a $250 check after everything that they put us through like that was going to make me feel safer in this car. I hope nobody else goes thru this, better spend more money for a better insurance like AAA than deal with these liars and their sketchy and non-responsable shops, I will never recommend Allstate to anyone anymore and I’ll never go back!

ALLSTATE should not even be allowed to be a useable company anymore. TERRIBLE! They are all clueless, and you call ten times to get one thing done when each person you talk to says "it's all taken care of" just to find out they DID NOTHING! I HATE this company with a deep passion, it is ridiculous how they run. Started with them and my prices kept going up, then they always had some stupid policy rate saver they had me signed up for (which they told me nothing about just told me my price) and then it'd go up three months later and they said "well you had this discount on there and never signed up for the app or online" well the fact that I didn't know I had this discount on there and I had to follow up to keep it - how could I?! And then, "oh, well, it's too late, it's gone, up 30plus dollars a month". Then after a separation, they took 4 months to get my car and his car separated in policies, I got double charged for my car and his, and then they let him call in, change my address and email, and ADD himself to my policy! CRAZY! Then I got into a car accident, two cars hit me, they were at fault and it took claims a week, A WEEK, to get in contact with me and I had a MINOR IN THE CAR! They don't care at all, I called my agent 6 times to tell him I couldn't get ahold of anyone in claims department and he never returned my call EVER. WHAT THE HELL AM I PAYING YOU FOR?! So my accident was 9/2/17 today it is November 22, 2017 and I just got my estimate over their stupid app QUICKPHOTOS and it said not over my deductible, so I have to pay it all! I'M THE ONE WHO GOT HIT, WHEN DOES THE PERSON WHO GOT HIT HAVE TO PAY ANYTHING! AND TWO MONTHS LATER?! Both front and back bumper are popped off and my Driver side door won't open. I have to call through and they give no area to write comments on their app for their estimate, so they have no idea that the bumper clips are broken and the door won't open and my CLAIMS IDIOT DIDN'T EVEN NOTE IT. She takes forever to call back, knows nothing, and can't get anything done. Thanks for never ever calling me back. I can't wait till my car is fixed so I can kick this sorry excuse for a company to the curb. Must have "qualifications: incompetent, lazy, awful attitude" on their applications because that's how they are! Spare it, if it seems cheaper upfront - it won't be, they won't be there for you and your price will go up monthly with NO EXPLANATIONS. Stay clear of this.

Just don't even buy their product! G-d forbid you have to file a claim. I have never been treated so poorly in my whole life! I've had this insurance company for 22 years. Homeowners and auto policies. A recent wind storm damaged my classic car, so I file a claim because I can't even see out of the windshield. First I'm told just because I have insurance doesn't mean they have to fix it. What?! Then I'm called a liar because there is no way this was damaged the way I say it was. Wow, really? Just because you're a man, you think it's ok to bully a woman who is being completely honest with you about this claim. I own a classic car that I keep fully insured. So they don't want to repair it. Well, if you don't want to repair a classic car, then don't allow me to insure it. It's quite simple, I could go with another insurance company then and not have to deal with your treatment. The only other claim I filed was many years ago, and once again I was accused of lying about a break in to my home. They paid the claim (about 30% of it, that is), then continued to send me accusatory letters to be 'sure to let us know if these items magically appear'! Wow! I just can't even. If I treated people like that in my job, I would be fired immediately. But it's ok if you pay your money and don't ask for anything in return. Sounds a bit like a mafia, doesn't it?

All State charged me an additional $90 dollars when I switched addresses without telling me. I found out about this as I received a letter in the mail stating I had an overdue payment. I am confused to why I have to pay $90 dollars simply to move? Company is a joke, these people are stealing our money as it is.

"You are in Good Hands with Allstate...” What A BIG JOKE!! My truck had a hit-and-run done to it and, because I let my son drive it in the past, they have declared my policies on all three on my vehicles void and refused to pay for damages. The adjuster came to my house and treated my wife and I like criminals. Accusing us of lying and trying to fraud the company. I have been waiting for six weeks for a reply and finally got one. I have paying insurance premiums for 35 years with very minimal claims and this is the way you get treated. All insurance companies pretend they are your friend but I am telling you to never trust an agent, adjuster or other employee of the company. Avoid Allstate Insurance because you are not in good hands…

Based on my experience with this company as a victim of a car accident with an allstate policy holder, I will never ever recommend this company to anyone.I was not at all at fault for this accident, a lady ran the red light and hit my car. They want to cover only 80 % of the damage and on top, I'm stuck with the rental car expenses.

Hi, My name is Frank from Calgary. Our neighbor backed into our rusted 2000 Dodge Durango which was parked in front of our house across the street from her driveway. So we called our insurance company, Allstate, and went to North Star Ford auto body shop to get the repair done. After 2- 1/2 weeks we began to wonder what was going on, so we called the auto body shop. They told us that the vehicle would be a write off, and an appraiser at Allstate would be assessing it soon. I also talked to the mechanic who said it was a 3200 dollar repair. Another couple of weeks went by without any calls, so we called Allstate to see how much of a pay out we would be receiving. They told me that it might not be a write off, and it was appraised as 2600 dollars damage, but it could be a while before they will know for sure. I made it known to her that the vehicle was not worth the 2600 dollar repair she quoted, but she was not encouraging at all. So after waiting for a reply back, another week passed by and nothing. I called to see what was going on, to which Allstate replied, the vehicle was assessed as not being a write off and repairs are under way.

We had waited so long that we ended up buying another vehicle and had asked if North Star could perhaps sell the vehicle for us since the repairs had already begun. A few days later we got a call from the North Star Mechanic who proceeded to tell me that they had a used car dealership look at the vehicle and would not offer more than 600 dollars for it. He told me that it had been a nightmare from day one going back and forth with Allstate and that it should have been written off at the very beginning. How could the appraiser have valued the car at 3400 when it is not worth more than 600 to a used car dealer? I waited for so long and had such an ordeal that I am writing this to deter anyone from going through the same thing I went through with Allstate insurance. I will likely be looking for a new insurance company. Any suggestions?

This company continued to try and take money out of my bank account even though I was no longer a policyholder or operator of the vehicle. Since my EX refused to give them his banking information, they continued to try and take the money out of my account. Then would not give me any information about the account because I wasn't on the policy, YET I WAS PAYING FOR IT!!! Shop elsewhere people, these jokers are crooks!!!

Allstate seems to like to add more onto the premium every chance they get and take money without any warning. The first instance was when we changed address. They took money out of our bank account for that. No warning, no contact, nothing. The next instance was when I was in an auto accident several months ago. We contacted Allstate after receiving a letter saying that they were contacted by the other driver's insurance company. (My husband had to talk to them even though we were both on the insurance and it was me in the accident. That is when we learned they wouldn't talk with me; my husband always had to be the one to contact them.) After talking with them about the accident (they decided to let me tell my side of the story directly instead of getting the story secondhand from my husband), I asked how it would affect our premium. They said they couldn't tell me that. Several weeks later we received a letter saying that the insurance companies settled and everything was solved. A few months passed and our monthly bill jumped. My husband contacted Allstate and asked them about the increase, and they said it was because of the accident I was in several months ago. Once again without warning they took money out of our account. We asked how long this would affect our premium. Their answer was when it was settled with the other driver’s insurance company. This did not make any sense because we had already received a letter saying it was settled. No answers from them as usual. I had enough. We went into the Allstate agent's office to cancel the account (i.e. no dealing with their phone drama). The woman at the office had my husband sign off saying that our service with Allstate would be terminated that exact day at that exact time. Of course, they took money from our account for the next month’s payment. I couldn’t even stop them from having access to our money. My husband called them. They said our payment began processing the day we canceled our policy with them. We had to prove the day and time of cancellation with them. This was prior to their supposed payment processing. We found out that the woman at the office did NOT cancel our policy. The person my husband was on the phone with had to do it. He also had to cancel the road side service which should have been canceled too. He said we should be reimbursed for them taking money from us (in my book, this is called stealing) after canceling service with them. Our money has still not been returned to us, so they will be getting another phone call.

they charge admin fee though you have a genuine case ,have never defaulted a payment ever,credit cards changed and I went in personally to give them new credit card number and they tell me they want to charge $50 admin fee!!!