Allstate Auto Insurance Reviews

These guys are so bad. I haven't been in an accident. I just tryto pay my bills and they give me such a hard time to give them money because they want to delay me and charge an extra 50$ to 100$ in admin fees plus 2x times the payment. My credit card denined them because of the way they put threw the payment on a computer system. they said the computers do the stuff and they can't interfere so I can't pay my bill. I asked if i can pay the rest of it so I don't have to deal with the hassle of this computer system errors. They said no one does that but if i want i can pay an amount. I asked what my balance was. they said they don't know and they are busy so i should decide what I would like to pay and it would not show up for a month and I will still have to pay a 50 fee and must get a letter to explain why they were deny on the same day i called to do an alternative payment since my card company informed me what happen was not my fault but can only mail me the info. They didn't even send me my pink insurance slips and acted as if I could dive with out it. I had to get a temporary card. Its cost me time and money to make sure they do their job witch I shouldn't have to. I should be able to pay them for my insurance without calculating how much to pay, or how to get them the money, or going out of my way to pick up slips (what i'm paying for) and reminding them to mail them to me. I can't imagine what would happen if I ever got in an accident, I would pray hard that they could assess it responsibily and I have no confidence that they will with all these extra charges for nothing. How can you trust these guys that will steal from you every chance they get.

Who would want to pay full coverage for a junk old car just to scrap it a few months later and liability for a brand new vehicle that was just bought three years ago? I've got to made a claim to find out the shocking truth!!! Randy T. and Tony B. cowardly denied their mistake and sent me for a wild goose chase just to drag my claim and waste my time thinking that that I will give up after all and let it go as many others would do! I'll see them in court. I'll fight for it till the end. People beware!!! Please be very careful if you still with Allstate Thunder Bay. Check out every detail carefully. Don’t let them rip you off and laugh at us thinking we're all stupid.

Usually I don't care to write reviews but I felt I needed to make a special effort to warn consumers about the service at all... it's terrible I will not use this insurance company ever again this location is in Markham Allstate insurance, I have never missed a payment they took money from my account higher than my premium and will take forever or never refund you back your money. Please do not use this company I pursuing legal action I know it's a hastle but it's not fair honest business practices that they are conducting. The worst company I'v ever had to deal with in my life.

I was at an auto show and answered a questionnaire on an iPad about my then current insurance company. An agent contacted me shortly after and quoted me a rate that was much lower, so I switched over. I was also offered first accident forgiveness, among other things and was told that I had a traffic ticket that could be waived to get this stellar package. Low and behold, I had an accident 4 days later that was a total loss. Magically, I was not entitled to the accident forgiveness due to a traffic ticket that was on my record (yes, the one that was waived). I then realized that I was the victim of the old bate-and-switch sales tactic (http://en.wikipedia.org/wiki/Bait-and-switch). I was appalled. For the next two and a half months, I went through pure hell trying to get my claim paid out. I brought this to the attention of the "manager" and was only made to feel like an a-hole in the end. She was quite a good debater and it was then that I realized there was nothing I could do and would never win this argument. Come my one year renewal, I was terminated from the policy with a balance owing that I was never even made aware of! Not once did they even make the slightest attempt to call my phone number that was in their system. This prompted them to send letters to my old address (I strictly remember updating them with my new one) and finally sending me to a collection agency. Dealing with Allstate was the absolute WORST experience I have ever had with ANY company in my 38 years of existing on this planet. Do yourself a favour and stay away from these shysters.

I have been with Allstate for over 15 years, gradually the rates went up and up. I was never ever contacted by my insurance agent, they just don't care. I wanted insurance for a summer trailer which I had to have and the agent I spoke to was rude and told me I had to wait for her supervisor (yes the original agent on my accounts) to return from vacation. Well this did not sit well with me. I contacted another company and had the insurance I wanted the same day, and a lot cheaper. I also had my car insurance with them and every year it went up and up, when I received my recent renewal it went up $500.00, I have never made a claim on either policy I had with them, and no help from my agent. I went with the company that I now have my home insurance, I saved over $700 a year. I do not recommend them.

They are cheaters. They committed me 40 dollars monthly discount on my car insurance when I bring home them to them. I purchased car insurance from them and after 6 months I ask for home insurance quote they quoted me double for home insurance and said now you are entitled for 40 discount.

Secondly they did not reimbursed me for damaged items during accident. I provided receipt but they said these items are not covered and items were my cell phone. They are cheaters.

I had a no-fault accident. The guy who hit me from behind is also insured with Allstate. I am entitled to $1500 of loaner vehicle coverage. That comes to approximately 26 days rental vehicle (as per Allstate themselves). Allstate is denying to pay for my loaner vehicle for more than 17 days!! The worst part was the Adjuster was so abusive and made me feel as if I was cheating. It was insulting. If we take out weekends from 17 days, then what is left is 13 working days for body shop. There is hardly any body shop that repairs a damaged vehicle in 13 days guaranteed. I humbly requested her to consider my situation but just abuse from the other side...avoid Allstate if possible. My 2cents.

After being with a different insurance company for years, we decided to move our auto and home insurance to AllState as they had very competitive prices. After we switched the trouble began. It took weeks to receive our policy and pink slips for the cars in the mail, and because I was travelling I needed that slip so I had to travel out of my way to the AllState office to pick up the slip. A few months later a questionnaire was sent to us and at that time we decided to add my partner (who has his own car insurnace with another company) as an occassional driver as he sometimes drives my car. We provided the requested information (name and driver's licence number) and sent the form back via mail. Fast forward to now (approx. 90 days later) and it is time for our 6 month renewal. 10 days before the policy was due to expire we still have not received our renewal documents. We called to request them be sent and our representative no longer works for the company, and our policy it seems had just been forgotten about. At this time we requested to know what the cost would be and for our renewal documents to be sent immediately. Our cost increased nearly $300 from the last time we paid! All they stated was "regular cost increase." We also wanted to ensure that my boyfriend had been added on and the lady we spoke to said that would be processed right away. Several days later we received an email from the same lady requesting my boyfriend's insurance company and policy number. This information had never been requested from us before and should not have an effect on him being added as an occassional driver. We have called the office several times and left messages for this lady to call us back and we have heard nothing. It is now 3 days before our policy expires and we have switched to another provider. The customer service (or lack there of) is absolutely ridiculous. We have been given the run around for the entire 6 months we have been with AllState. I work in customer service and if myself or my staff treated customers paying the company money this poory you can be sure that we would no longer be employed with the company. I will be warning my friends, family and anyone I come in contact with to never deal with AllState and if I could have rated them a 0 I certainly would have.

I transferred my business to Allstate several years ago as there prices were competitive and the customer service, at the time, was great. I just received a letter in the mail telling me that due to a "recent" claim, both my comprehensive and my collision deductibles were being increased to $500, they were down to $300.
When I called to inquire about this "recent" claim, I found out it was for a windshield replacement in early 2015....not sure about anyone else but that is not recent in my books!
Secondly I asked why my policy was even being affected as I have had windshield replacements done in the past with other companies and as long as it's the first replacement, there is no ding to the insurance.
Upon speaking with a representative, after waiting on hold for 20 minutes, she informed me that she could not access my file and that I should speak to my Rep. She then proceeded to ask me whether I knew my rep and when I told her that I had no idea as I had never been contacted by one, she laughed at me and said "You don't know who your rep is?!" in a condescending way.........how unprofessional is that?!
I am now looking for a new insurance company for my upcoming renewal!!!

I had my first accident on nov 17/2014 and they finally came back to me with an offer on Jan 15/2015, They took the car back and now I have no vehicle and no payout (jan 22). As soon as this is settled, I will be looking for another instance company.