Allstate Auto Insurance Reviews

Allstate seems to like to add more onto the premium every chance they get and take money without any warning. The first instance was when we changed address. They took money out of our bank account for that. No warning, no contact, nothing. The next instance was when I was in an auto accident several months ago. We contacted Allstate after receiving a letter saying that they were contacted by the other driver's insurance company. (My husband had to talk to them even though we were both on the insurance and it was me in the accident. That is when we learned they wouldn't talk with me; my husband always had to be the one to contact them.) After talking with them about the accident (they decided to let me tell my side of the story directly instead of getting the story secondhand from my husband), I asked how it would affect our premium. They said they couldn't tell me that. Several weeks later we received a letter saying that the insurance companies settled and everything was solved. A few months passed and our monthly bill jumped. My husband contacted Allstate and asked them about the increase, and they said it was because of the accident I was in several months ago. Once again without warning they took money out of our account. We asked how long this would affect our premium. Their answer was when it was settled with the other driver’s insurance company. This did not make any sense because we had already received a letter saying it was settled. No answers from them as usual. I had enough. We went into the Allstate agent's office to cancel the account (i.e. no dealing with their phone drama). The woman at the office had my husband sign off saying that our service with Allstate would be terminated that exact day at that exact time. Of course, they took money from our account for the next month’s payment. I couldn’t even stop them from having access to our money. My husband called them. They said our payment began processing the day we canceled our policy with them. We had to prove the day and time of cancellation with them. This was prior to their supposed payment processing. We found out that the woman at the office did NOT cancel our policy. The person my husband was on the phone with had to do it. He also had to cancel the road side service which should have been canceled too. He said we should be reimbursed for them taking money from us (in my book, this is called stealing) after canceling service with them. Our money has still not been returned to us, so they will be getting another phone call.

they charge admin fee though you have a genuine case ,have never defaulted a payment ever,credit cards changed and I went in personally to give them new credit card number and they tell me they want to charge $50 admin fee!!!

Allstate is by far the worst (car) insurance company on the face of the earth. Not only did they take weeks to claim liability in an accident that I had no involvement with, but they also did not keep me updated throughout the process at all. My car was parked and hit by someone they insure. I never received a single phone call throughout the entire process. I had to independently call every time I wanted an update and try to speed up the process.
After finally claiming liability and I am given the okay to take my vehicle to the body shop to be repaired, the insurance adjuster decided to take 2 weeks to make his way out to the body shop and approve the additional damages the body shop found. He then called me and tried to blame the holdup on the body shop. This happened multiple times. I just recently received a phone call from the body shop stating that the adjuster ordered defective junkyard parts to use on my vehicle, rather than OEM parts that I was told would be used.
The repairs were only scheduled to take 8 days, excluding the weekend. My car has been sitting at the body shop collecting dust since 11/30/2016. Today will be the 36th day it has been there. After the final supplement was sent to Allstate, the estimated completion date was 12/31, until the adjuster took his sweet time to look over the damages and send over the defective parts.
Now to the best part. Given I would be without a car for supposedly 8 days, I accepted a rental car from a rental company I also will not name. Allstate, which they should regardless, agreed to pay for the rental until my repairs were complete. Come to find out, Allstate decided to not add an extension on the rental after 12/20 and I was partially charged by the rental company for these days. I am in no way blaming the rental company. Was I informed by Allstate that this would happen? You guessed it, I never received a single phone call or email about the non-extension. A couple of days later I was charged the full amount for the rental since the 20th, which totaled several hundred dollars. After contacting Allstate about the issue, they characteristically beat around the bush and stated that they couldn’t reopen the contract for the extension and I would have to pay the charges and be reimbursed by them for the charges. I did not even receive an apology for any of this whatsoever. If my car would be fixed within the next 11 days, which is the new time frame on the newly found damages, the total rental cost would be close to $800. Again, for a collision I had zero liability for. No one should have to pay that kind of money, let alone a student that is about to start another semester at college and has to pay for his books, car payment, car insurance, and gas. After staying in contact with the rental company, they consistently stated that Allstate was nearly impossible to reach and a hassle to deal with. The rental company told me that when they did reach Allstate, they said that I should call them every day asking for an extension. It is your responsibility to take care of the claimant. Not the other way around.
Allstate, you have been terrible throughout this entire process and I hope everyone gets the chance to hear about it. I once was insured through your company and I am glad I switched when you decided to raise my rates significantly for no apparent reason. Based on these I will also NEVER return as a customer. I will let everyone I can know of how your wronged me and hopefully push away potential customers and affect your bottom line. Because in the end that seems to be all you care about, right?

We had a not at fault accident where we were hit from behind by someone on their phone. It took several weeks of me calling them to finally just tell them to close it i will deal with it myself. Not one phone call from an adjuster or even a customer service person. If I miss a payment i will get a phone call in ten minutes. This is the worst customer service company EVER!!!

After being with Allstate for so many years, they decide to terminate my policy for a bounced payment! No warning, NOTHING. I am so very insulted and disappointed in their services. I still can`t believe this! WORST service I have ever gotten. And again, that`s being with them for over 15 years...

I've been with all-state for twenty years. Never made a claim with them until two weeks ago. I was rear-ended in traffic, while at a dead stop, completely the other persons fault. So I call my Allstate insurance on Friday, Night September 30th, 2016, after the accident. They tell me not to worry that a claims adjuster would get in touch with me first thing Monday morning, no one calls. Tuesday rolls around, I start making calls, get the run around, Allstate people telling me, Oh! don't worry your adjuster will get in touch with you, no one calls. Weds. comes, makes some calls, I reach an adjuster, who was not originally assigned to me but decides to approve my claim and gives me a rental car. All happy, he tells me to take my car to this collision center to appraise the damages. A week goes by, not a peep, then I get a call from a an all-state total loss adjuster, my car is being written-off, and in two days they are cancelling my rental car, regardless of whether I accept their low ball offer. They offer 1500 for a car worth at least 5000. They then begin threating me to accept the offer or they are taking the rental car away. I tell them that I need a car for my job and that my policy stipulates a car rental. I am the victim of a car accident where I was absolved of fault by the police, and my insurance company is forcing me to walk everywhere on foot! This is my first claim ever, moreover I've been with the same company for twenty years. They refuse to budge on the low ball offer; as a result, they are forcing me to take them to small claims court, I am suing my own insurance company All-state for property damages to my car. This is my all-state experience in a nutshell. My family is changing insurance company, my wife and I are cancelling our house insurance with them etc...

Un-ethical Corporate Nazis, out to swindle unsuspecting citizens.

Made promises they couldn't keep. After giving up on them and cancelling the policies, still don't have my money back, 7 weeks and counting. Save yourself the frustration, go elsewhere. Sherwood Park, AB store made this a terrible experience.

After the first month with Allstate ,I called them to cancel my insurance with them, because there not consistence with the things they say. We agreed on my premium and what i was going to pay each month. After a month came they deducted from account more than what we agreed on. So I called them right away to ask them why they charged more than the monthly payment ,i have already payed the first month and the last month, so i was like why are they charging me this much. she was like no am not sure why let me get back to you, they never do they never call you back, am the one who always has to call and they give me the same reason. they never tell you the truth, its always something else. its always let me check with this let me check with that, i was with them for just a month and half and i have seen what ppl where talking about on this site. there honestly HORRIBLE!!!!!!!!!!!! PLEASE STAYYYY!!! AWAYY!!!! FROM ALLSTATE INSURANCE!!!!!!!

These guys are so bad. I haven't been in an accident. I just tryto pay my bills and they give me such a hard time to give them money because they want to delay me and charge an extra 50$ to 100$ in admin fees plus 2x times the payment. My credit card denined them because of the way they put threw the payment on a computer system. they said the computers do the stuff and they can't interfere so I can't pay my bill. I asked if i can pay the rest of it so I don't have to deal with the hassle of this computer system errors. They said no one does that but if i want i can pay an amount. I asked what my balance was. they said they don't know and they are busy so i should decide what I would like to pay and it would not show up for a month and I will still have to pay a 50 fee and must get a letter to explain why they were deny on the same day i called to do an alternative payment since my card company informed me what happen was not my fault but can only mail me the info. They didn't even send me my pink insurance slips and acted as if I could dive with out it. I had to get a temporary card. Its cost me time and money to make sure they do their job witch I shouldn't have to. I should be able to pay them for my insurance without calculating how much to pay, or how to get them the money, or going out of my way to pick up slips (what i'm paying for) and reminding them to mail them to me. I can't imagine what would happen if I ever got in an accident, I would pray hard that they could assess it responsibily and I have no confidence that they will with all these extra charges for nothing. How can you trust these guys that will steal from you every chance they get.

Who would want to pay full coverage for a junk old car just to scrap it a few months later and liability for a brand new vehicle that was just bought three years ago? I've got to made a claim to find out the shocking truth!!! Randy T. and Tony B. cowardly denied their mistake and sent me for a wild goose chase just to drag my claim and waste my time thinking that that I will give up after all and let it go as many others would do! I'll see them in court. I'll fight for it till the end. People beware!!! Please be very careful if you still with Allstate Thunder Bay. Check out every detail carefully. Don’t let them rip you off and laugh at us thinking we're all stupid.