Allstate Auto Insurance Reviews

STAY AWAY!!!!
Forget this insurance even if they give you the best lowest quote because they wont serve you at the time you need them. I was with them a year and it was horrible. My agent was "Shideh" at Markham branch and whatever I consulted with her, she wrote down in my file and sent me an official notice letter few days after. This happened twice and I got shocked and furious. I found that they're not trying to advice you and they're not your agent but a spy to receive more information from you and use it against you. Remember!

I've had continuous insurance since 1993, with only 1 claim in my life with another company 10 years ago. Class 1 , commercial driver with sometimes 2 thousand miles a week accident free driving.
When shopping around for full coverage auto insurance, after submitting all requested information for a quote the agent not only did not return my phone call, he would not follow up after repeated requests to do so. If a customer does not fit your criteria, then at least be professional enough
to answer their quote request after hours of discussion, days of waiting, and multiple requests for an answer.
If thats how they operate then perhaps it's a good thing i decided to take my business elsewhere.

them

I got a quote from Allstate for my car insurance. The price was a lot cheaper than my current policy so I checked, and after few corrections I got the application papers to sign. However they didn't match the quote. Lots of prices were higher and some of the components were missing. However, they didn't inform me about these changes but just to get me sign it without reading it again. But I did. I corrected and resent and still, I got the same "mistakes". Corrected again and got the following response: "if I will put the true date of when you got your license (2012) the rate of the policy won't be attractive anymore. I was trying to help you by putting a different date (2010). if you will have a claim, they will never investigate when exactly you got your license". The thing is, that on 2010, I didn't live in Canada!!!
So, basically the company itself (a salesman named Ahmad K. and calls himself Tom) used false information without letting me know (I found out because I checked every time) to catch a new client (me).
Be careful when you deal with these folks and CHECK! CHECK! CHECK!

Made promises they couldn't keep. After giving up on them and cancelling the policies, still don't have my money back, 7 weeks and counting. Save yourself the frustration, go elsewhere. Sherwood Park, AB store made this a terrible experience.

Who would want to pay full coverage for a junk old car just to scrap it a few months later and liability for a brand new vehicle that was just bought three years ago? I've got to made a claim to find out the shocking truth!!! Randy T. and Tony B. cowardly denied their mistake and sent me for a wild goose chase just to drag my claim and waste my time thinking that that I will give up after all and let it go as many others would do! I'll see them in court. I'll fight for it till the end. People beware!!! Please be very careful if you still with Allstate Thunder Bay. Check out every detail carefully. Don’t let them rip you off and laugh at us thinking we're all stupid.

We all make mistakes, switching to Allstate Insurance has been the worst mistake I have ever made. I have had a small accident, my first accident in over 30 years. I called to report and was given a claim number and told to proceed to get an estimate for repairs, since then I have heard NOTHING..... for over a month.....NOTHING although I call daily. My agent has his phone set to voicemail. I can get nothing from anyone else...he does not return my calls. He has made no attempt to contact me. I even checked to see if he still works there. I don't know where to turn or what to do. This is disgusting to me. Do not attempt to save a few dollars, you are sacrificing your customer service!

Allstate is a terrible company to deal with. So terrible that I do not even want to give them a 1 star rating. The only reason I switched to them was because I was saving money on auto insurance through them. Little did I know what a terrible decision I was making. For all the consumers out there reading this review, please do not base your insurance decisions on how much money you save with an insurance company. It really is the level of service you receive when you enter into a claim. The Claims Adjustor was rude, called me a liar, and was so aggressive to deal with! This is an accident in which we are not at fault, but we are being charged with 50% of the liability because the other party lied in their statement. Allstate so far has not shown us any support. I have not felt for even a second that they are fighting for us and giving us the best possible care. They are in this business only to make money. The insurance agent that I signed through has been highly unprofessional, and will not return our calls. All in all a terrible experience. Please do not go with Allstate Insurance. You will regret it later if you do.

The customer service is awful - even though I was not found at fault, they still communicated to the other insurance agency that I was difficult to work with and there are notes on this.

Claims adjuster in Calgary should have a review of her work because it's less than exemplary - I was never properly informed on anything and had to find out EVERYTHING from the OTHER INSURANCE COMPANY who proceeded to tell me that my agent told them that I was difficult to work with.

If I'm difficult, fine, but this is ridiculous. You can make a statement about me that's negative if you performed your job adequately. I had no information to go by and had to fumble my way through the process which of course would be frustrating for another agent, I get that, but Allstate has been horrible with their service so I have zero foundation for what I was getting into.

My policy must have been moved to at least 5 different allstate brokers in 4 years. Obviously I am not a valued customer. They shuffled me about not even notify me 2 of the times. I found out when I got my invoice which was sent out to me twice a year because it would let me know that my monthly payment was changing again. They constantly changed the monthly payment with one month notice to me. The last straw was an increase in my policy from $114 to $162. I have been driving over 25 years and have never made a claim.