Allstate Auto Insurance Reviews

My father, whom I’m a guarantor for, has been driving for 35 years. He has never had a car accident before. This year was his first not at fault accident. Tom C., a person who works at the collision department, offered my father an unreasonable Offer for his vehicle that was involved in the collision. My father refused the offer, but Tom C. still mailed the check. I have been calling him and leaving him messages several times, but Tom C. never returns my phone calls. I left a message to his supervisor and I also didn’t get any response back. Very professional. If anyone has Insurance or is thinking to get insurance with Allstate, I advise you not to. Allstate is there to take your money, when it’s time to pay up, they’re not very good at that.

I've had continuous insurance since 1993, with only 1 claim in my life with another company 10 years ago. Class 1 , commercial driver with sometimes 2 thousand miles a week accident free driving.
When shopping around for full coverage auto insurance, after submitting all requested information for a quote the agent not only did not return my phone call, he would not follow up after repeated requests to do so. If a customer does not fit your criteria, then at least be professional enough
to answer their quote request after hours of discussion, days of waiting, and multiple requests for an answer.
If thats how they operate then perhaps it's a good thing i decided to take my business elsewhere.

them

Allstate seems to like to add more onto the premium every chance they get and take money without any warning. The first instance was when we changed address. They took money out of our bank account for that. No warning, no contact, nothing. The next instance was when I was in an auto accident several months ago. We contacted Allstate after receiving a letter saying that they were contacted by the other driver's insurance company. (My husband had to talk to them even though we were both on the insurance and it was me in the accident. That is when we learned they wouldn't talk with me; my husband always had to be the one to contact them.) After talking with them about the accident (they decided to let me tell my side of the story directly instead of getting the story secondhand from my husband), I asked how it would affect our premium. They said they couldn't tell me that. Several weeks later we received a letter saying that the insurance companies settled and everything was solved. A few months passed and our monthly bill jumped. My husband contacted Allstate and asked them about the increase, and they said it was because of the accident I was in several months ago. Once again without warning they took money out of our account. We asked how long this would affect our premium. Their answer was when it was settled with the other driver’s insurance company. This did not make any sense because we had already received a letter saying it was settled. No answers from them as usual. I had enough. We went into the Allstate agent's office to cancel the account (i.e. no dealing with their phone drama). The woman at the office had my husband sign off saying that our service with Allstate would be terminated that exact day at that exact time. Of course, they took money from our account for the next month’s payment. I couldn’t even stop them from having access to our money. My husband called them. They said our payment began processing the day we canceled our policy with them. We had to prove the day and time of cancellation with them. This was prior to their supposed payment processing. We found out that the woman at the office did NOT cancel our policy. The person my husband was on the phone with had to do it. He also had to cancel the road side service which should have been canceled too. He said we should be reimbursed for them taking money from us (in my book, this is called stealing) after canceling service with them. Our money has still not been returned to us, so they will be getting another phone call.

I had to make a claim when a motorist struck me while I was walking to work. The first agent I spoke with was nasty. She lured me, without warning or consent, into a detailed retelling of being struck. I was in tears as I relived the trauma but she didn't stop. I ended up hanging up on her. I contacted multiple people at allstate but they wouldn't assign a different adjuster to the claim, insisting that agent is very experienced and caring.

I will never do business with Allstate if I can avoid it. This treatment of a person is despicable and shameful.

I got a quote from Allstate for my car insurance. The price was a lot cheaper than my current policy so I checked, and after few corrections I got the application papers to sign. However they didn't match the quote. Lots of prices were higher and some of the components were missing. However, they didn't inform me about these changes but just to get me sign it without reading it again. But I did. I corrected and resent and still, I got the same "mistakes". Corrected again and got the following response: "if I will put the true date of when you got your license (2012) the rate of the policy won't be attractive anymore. I was trying to help you by putting a different date (2010). if you will have a claim, they will never investigate when exactly you got your license". The thing is, that on 2010, I didn't live in Canada!!!
So, basically the company itself (a salesman named Ahmad K. and calls himself Tom) used false information without letting me know (I found out because I checked every time) to catch a new client (me).
Be careful when you deal with these folks and CHECK! CHECK! CHECK!

Allstate is by far the worst (car) insurance company on the face of the earth. Not only did they take weeks to claim liability in an accident that I had no involvement with, but they also did not keep me updated throughout the process at all. My car was parked and hit by someone they insure. I never received a single phone call throughout the entire process. I had to independently call every time I wanted an update and try to speed up the process.
After finally claiming liability and I am given the okay to take my vehicle to the body shop to be repaired, the insurance adjuster decided to take 2 weeks to make his way out to the body shop and approve the additional damages the body shop found. He then called me and tried to blame the holdup on the body shop. This happened multiple times. I just recently received a phone call from the body shop stating that the adjuster ordered defective junkyard parts to use on my vehicle, rather than OEM parts that I was told would be used.
The repairs were only scheduled to take 8 days, excluding the weekend. My car has been sitting at the body shop collecting dust since 11/30/2016. Today will be the 36th day it has been there. After the final supplement was sent to Allstate, the estimated completion date was 12/31, until the adjuster took his sweet time to look over the damages and send over the defective parts.
Now to the best part. Given I would be without a car for supposedly 8 days, I accepted a rental car from a rental company I also will not name. Allstate, which they should regardless, agreed to pay for the rental until my repairs were complete. Come to find out, Allstate decided to not add an extension on the rental after 12/20 and I was partially charged by the rental company for these days. I am in no way blaming the rental company. Was I informed by Allstate that this would happen? You guessed it, I never received a single phone call or email about the non-extension. A couple of days later I was charged the full amount for the rental since the 20th, which totaled several hundred dollars. After contacting Allstate about the issue, they characteristically beat around the bush and stated that they couldn’t reopen the contract for the extension and I would have to pay the charges and be reimbursed by them for the charges. I did not even receive an apology for any of this whatsoever. If my car would be fixed within the next 11 days, which is the new time frame on the newly found damages, the total rental cost would be close to $800. Again, for a collision I had zero liability for. No one should have to pay that kind of money, let alone a student that is about to start another semester at college and has to pay for his books, car payment, car insurance, and gas. After staying in contact with the rental company, they consistently stated that Allstate was nearly impossible to reach and a hassle to deal with. The rental company told me that when they did reach Allstate, they said that I should call them every day asking for an extension. It is your responsibility to take care of the claimant. Not the other way around.
Allstate, you have been terrible throughout this entire process and I hope everyone gets the chance to hear about it. I once was insured through your company and I am glad I switched when you decided to raise my rates significantly for no apparent reason. Based on these I will also NEVER return as a customer. I will let everyone I can know of how your wronged me and hopefully push away potential customers and affect your bottom line. Because in the end that seems to be all you care about, right?

We had a not at fault accident where we were hit from behind by someone on their phone. It took several weeks of me calling them to finally just tell them to close it i will deal with it myself. Not one phone call from an adjuster or even a customer service person. If I miss a payment i will get a phone call in ten minutes. This is the worst customer service company EVER!!!

After the first month with Allstate ,I called them to cancel my insurance with them, because there not consistence with the things they say. We agreed on my premium and what i was going to pay each month. After a month came they deducted from account more than what we agreed on. So I called them right away to ask them why they charged more than the monthly payment ,i have already payed the first month and the last month, so i was like why are they charging me this much. she was like no am not sure why let me get back to you, they never do they never call you back, am the one who always has to call and they give me the same reason. they never tell you the truth, its always something else. its always let me check with this let me check with that, i was with them for just a month and half and i have seen what ppl where talking about on this site. there honestly HORRIBLE!!!!!!!!!!!! PLEASE STAYYYY!!! AWAYY!!!! FROM ALLSTATE INSURANCE!!!!!!!

You are not in good hands, When a insured of theirs hit my new car about $3k in damage, they accepted liability for the claim and then 3 days later after they had mailed out a check for me and said there was no way to deny fault which I have recorded because of previous losses with this company (ALLSTATE) Then they tell me they have someone looking in to the claim and this person decides to not to go to work for a week and no one else can work on the claim. So now I have to drive a busted car that pulls and is wearing out the tire now they wont return phone calls and there is a witness and they say they have tried to contact them and he is not answering BS they are the worst insurance company on earth. IF YOU WOULD LIKE TO BE TAKEN CARE OF IF SOMETHING HAPPENS DO NOT GO WITH ALLSTATE

We all make mistakes, switching to Allstate Insurance has been the worst mistake I have ever made. I have had a small accident, my first accident in over 30 years. I called to report and was given a claim number and told to proceed to get an estimate for repairs, since then I have heard NOTHING..... for over a month.....NOTHING although I call daily. My agent has his phone set to voicemail. I can get nothing from anyone else...he does not return my calls. He has made no attempt to contact me. I even checked to see if he still works there. I don't know where to turn or what to do. This is disgusting to me. Do not attempt to save a few dollars, you are sacrificing your customer service!