Allstate Auto Insurance Reviews

My father, whom I’m a guarantor for, has been driving for 35 years. He has never had a car accident before. This year was his first not at fault accident. Tom C., a person who works at the collision department, offered my father an unreasonable Offer for his vehicle that was involved in the collision. My father refused the offer, but Tom C. still mailed the check. I have been calling him and leaving him messages several times, but Tom C. never returns my phone calls. I left a message to his supervisor and I also didn’t get any response back. Very professional. If anyone has Insurance or is thinking to get insurance with Allstate, I advise you not to. Allstate is there to take your money, when it’s time to pay up, they’re not very good at that.

I had an accident three days ago. My car was damaged. I have called them many times and talked with different people. So far no one called me back. I even have a claim number. That means I still have to wait. My life is very inconvenient without car. Here is what Montreal is. Be careful when you want to choose insurance agency.

Okay, so listen, my girl’s mom has been stuck at a Dillion’s parking lot for about 4 hours now. She has called multiple times to get help from her insurance company, that would be you, and hasn’t gotten any help yet. She has little ones to get Home and feed and she can’t do that now because she has to wait for your slow freaking company to go help her. I don’t know how you expect people to sign up for your insurance if you’re not going to work quickly and effectively. What an embarrassment to the insurance community.

It's a good thing I only had a claim for a windshield god forbid not a fire, jeez. I called my Allstate office to report a windshield claim and she gave me an 800 number which I called. After being on hold for over 15 minutes (see what I mean by just a windshield) a guy told me that their system was down and somebody would call me back. 24 hours later still no phone call return (see again what I mean by just a windshield not a fire) and with a 1000 deductible thank god I found a windshield much much cheaper which means they would not have paid a dime so Allstate kiss my behind I will pass the word around how much of a scam you are just like the other insurance companies you are insured for everything EXCEPT what happens to you.

Honestly whoever works for this company or is in charge at Allstate need to seriously improve on their customer service abilities. This company is a shame to humanity for their poor, disgusting and pathetic idiocy. Multiple times when trying to contact this company, we were told and promised a response. Three times, left in ignorance. The fourth time involved a nasty encounter with a man who honestly has zero manners and should be fired this instant. If anybody is considering this company, RUN AWAY IN FEAR. These people are bloodthirsty for money, and have absolute ZERO respect for anybody except themselves. You see those nice ratings? Probably paid to write those lies. This company should get a negative rating honestly because this is simply absurd. Very disappointed.

I've had continuous insurance since 1993, with only 1 claim in my life with another company 10 years ago. Class 1 , commercial driver with sometimes 2 thousand miles a week accident free driving.
When shopping around for full coverage auto insurance, after submitting all requested information for a quote the agent not only did not return my phone call, he would not follow up after repeated requests to do so. If a customer does not fit your criteria, then at least be professional enough
to answer their quote request after hours of discussion, days of waiting, and multiple requests for an answer.
If thats how they operate then perhaps it's a good thing i decided to take my business elsewhere.

them

Allstate seems to like to add more onto the premium every chance they get and take money without any warning. The first instance was when we changed address. They took money out of our bank account for that. No warning, no contact, nothing. The next instance was when I was in an auto accident several months ago. We contacted Allstate after receiving a letter saying that they were contacted by the other driver's insurance company. (My husband had to talk to them even though we were both on the insurance and it was me in the accident. That is when we learned they wouldn't talk with me; my husband always had to be the one to contact them.) After talking with them about the accident (they decided to let me tell my side of the story directly instead of getting the story secondhand from my husband), I asked how it would affect our premium. They said they couldn't tell me that. Several weeks later we received a letter saying that the insurance companies settled and everything was solved. A few months passed and our monthly bill jumped. My husband contacted Allstate and asked them about the increase, and they said it was because of the accident I was in several months ago. Once again without warning they took money out of our account. We asked how long this would affect our premium. Their answer was when it was settled with the other driver’s insurance company. This did not make any sense because we had already received a letter saying it was settled. No answers from them as usual. I had enough. We went into the Allstate agent's office to cancel the account (i.e. no dealing with their phone drama). The woman at the office had my husband sign off saying that our service with Allstate would be terminated that exact day at that exact time. Of course, they took money from our account for the next month’s payment. I couldn’t even stop them from having access to our money. My husband called them. They said our payment began processing the day we canceled our policy with them. We had to prove the day and time of cancellation with them. This was prior to their supposed payment processing. We found out that the woman at the office did NOT cancel our policy. The person my husband was on the phone with had to do it. He also had to cancel the road side service which should have been canceled too. He said we should be reimbursed for them taking money from us (in my book, this is called stealing) after canceling service with them. Our money has still not been returned to us, so they will be getting another phone call.

I had to make a claim when a motorist struck me while I was walking to work. The first agent I spoke with was nasty. She lured me, without warning or consent, into a detailed retelling of being struck. I was in tears as I relived the trauma but she didn't stop. I ended up hanging up on her. I contacted multiple people at allstate but they wouldn't assign a different adjuster to the claim, insisting that agent is very experienced and caring.

I will never do business with Allstate if I can avoid it. This treatment of a person is despicable and shameful.

I got a quote from Allstate for my car insurance. The price was a lot cheaper than my current policy so I checked, and after few corrections I got the application papers to sign. However they didn't match the quote. Lots of prices were higher and some of the components were missing. However, they didn't inform me about these changes but just to get me sign it without reading it again. But I did. I corrected and resent and still, I got the same "mistakes". Corrected again and got the following response: "if I will put the true date of when you got your license (2012) the rate of the policy won't be attractive anymore. I was trying to help you by putting a different date (2010). if you will have a claim, they will never investigate when exactly you got your license". The thing is, that on 2010, I didn't live in Canada!!!
So, basically the company itself (a salesman named Ahmad K. and calls himself Tom) used false information without letting me know (I found out because I checked every time) to catch a new client (me).
Be careful when you deal with these folks and CHECK! CHECK! CHECK!

Allstate is by far the worst (car) insurance company on the face of the earth. Not only did they take weeks to claim liability in an accident that I had no involvement with, but they also did not keep me updated throughout the process at all. My car was parked and hit by someone they insure. I never received a single phone call throughout the entire process. I had to independently call every time I wanted an update and try to speed up the process.
After finally claiming liability and I am given the okay to take my vehicle to the body shop to be repaired, the insurance adjuster decided to take 2 weeks to make his way out to the body shop and approve the additional damages the body shop found. He then called me and tried to blame the holdup on the body shop. This happened multiple times. I just recently received a phone call from the body shop stating that the adjuster ordered defective junkyard parts to use on my vehicle, rather than OEM parts that I was told would be used.
The repairs were only scheduled to take 8 days, excluding the weekend. My car has been sitting at the body shop collecting dust since 11/30/2016. Today will be the 36th day it has been there. After the final supplement was sent to Allstate, the estimated completion date was 12/31, until the adjuster took his sweet time to look over the damages and send over the defective parts.
Now to the best part. Given I would be without a car for supposedly 8 days, I accepted a rental car from a rental company I also will not name. Allstate, which they should regardless, agreed to pay for the rental until my repairs were complete. Come to find out, Allstate decided to not add an extension on the rental after 12/20 and I was partially charged by the rental company for these days. I am in no way blaming the rental company. Was I informed by Allstate that this would happen? You guessed it, I never received a single phone call or email about the non-extension. A couple of days later I was charged the full amount for the rental since the 20th, which totaled several hundred dollars. After contacting Allstate about the issue, they characteristically beat around the bush and stated that they couldn’t reopen the contract for the extension and I would have to pay the charges and be reimbursed by them for the charges. I did not even receive an apology for any of this whatsoever. If my car would be fixed within the next 11 days, which is the new time frame on the newly found damages, the total rental cost would be close to $800. Again, for a collision I had zero liability for. No one should have to pay that kind of money, let alone a student that is about to start another semester at college and has to pay for his books, car payment, car insurance, and gas. After staying in contact with the rental company, they consistently stated that Allstate was nearly impossible to reach and a hassle to deal with. The rental company told me that when they did reach Allstate, they said that I should call them every day asking for an extension. It is your responsibility to take care of the claimant. Not the other way around.
Allstate, you have been terrible throughout this entire process and I hope everyone gets the chance to hear about it. I once was insured through your company and I am glad I switched when you decided to raise my rates significantly for no apparent reason. Based on these I will also NEVER return as a customer. I will let everyone I can know of how your wronged me and hopefully push away potential customers and affect your bottom line. Because in the end that seems to be all you care about, right?