Allstate Auto Insurance Reviews

I was badly advised. After 10 months I found out that I was not covered for my car even if the rep said yes you are ok!!! I cancelled and was refunded last month for the house, but not for the car. I contacted them twice and said it will be done soon. Then I got a renewal contract! I called back saying both were cancelled same time so should not have been renewed and also should be refunded. 4 months and nothing yet.

This agent who answered my phone was incredibly rude. I have never met anyone in my life who spoke to me like this. Very aggressive, abusive, and rude. I can’t believe anyone would even provide this person with a job!!! Unbelievable!! Stay away from this company unless you want to be abused by their agents.

Your rep is not corporate and doesn't answer on her phones and her message and I am not recommending this company at all. Their claim department so rude and they are so bad in cooperation.

We have had nothing but added stress just because we made such a foolish mistake of switching to Allstate - no one answers a phone, calls anyone back, they lie, they don't want to do things by the book either. Even when you try to go up the chain and speak to the Ombudsman Team - that department won't even call you back. Their staff will question you as to why you didn't stop an accident from happening when you had zero fault- they sure did a great job of basically causing me to have a mental break down. Thanks for that Their own manager in Calgary told me how horrid of an experience it was for him to file a claim with Allstate. How horrible his adjuster was and go figure it was the same guy who was assigned to our file.

It is been 2 years as Allstate’s customer. In the meantime, I didn't have any accidents or tickets. I always have a very low premium (Premium for 2 cars $192/m, & housing $41/m), because I have a good driving record for more than 20 years. However, the renewed auto premium will be $255/m, and housing $55/m, the increase is more than 30%. In the next contract year, I will have to pay $900 more than last year! That is too much for me!!! More than this, when I came to talk with one of Allstate business representatives, his attitude is very impatient, he was unwilling to explain any reasons to me, but said: “You can consult other insurance companies online, your premium is already the lowest!” Yes, I know, my premium is low, but that is not Allstate gives me, it is the result of years of careful driving. Is it the reason that my premium should be increased in this way? Is it fair? Under such circumstances, I had to choose to leave Allstate immediately, because that company is probably jealous of a customer who has a low premium and a good record.

I am really upset with this Company. It cheated me by raising the insurance without any notice and the reason it gave is that I added a new vehicle. When I asked for adding a new vehicle, they did not explain anything to me, but when they deducted money from my credit card, I came to know that they took more money which I had never imagined. I cancelled the policy in time, but they did not cancel it. After two weeks, they cancelled my policy. Even I did not claim the refund as I had already paid money for two more weeks from the termination date. They now send a letter asking for money. I would never refer this Company to anyone in the future.

The person who answered me via phone left me talking on my own. Very bad services, and very expensive in comparison with others.

I’ve was rear-ended in on Dec 2nd, 2018 and did not hear back from an adjuster for 2 months. Broken vehicle and numerous calls into Allstate. Still nothing it is not March and my vehicle is still not fixed. Ridiculous. I will not be renewing with them when our term is up.

Worst services on processing my auto claim after submitting all the documents (which are more than enough). Almost four months gone they still delaying to settle my dispute against my claim. No one responds to emails or phone calls even I called all the people from Ombudsman, Manager, Adjuster! I don't know what should I do next, maybe I need to call 911 after? This is the worst claim services I never have seen. New customers, please try to avoid them even if you get a better quote.

They have no experience and customer service was very rude. I had my car accident and was towed to a facility and they were taking so long to fix it and took my rental away and had me stranded without a car and then told me it was a total loss. Took weeks to get my money to buy another car. Note ..careful with the towing and storage because I was lucky enough to take my car to my favourite shop. They didn’t want to pay the repair shop for towing and storage when they decided to pick up the car. They sent them to court and trying to use a bailiff to pick up the car without paying the repair shop. After speaking to few of my friends and friends of friends, it seems like a routine for them because they leave the cars at storage yards and forget about it and then they have guy in charge of towing and storage, he has a deal with a law company and they send notices and force the individuals to release the cars without paying. The place I go to fix my car tells me he is trying to avoid contact with Allstate insurance period. But when it comes to regular customers insured through Allstate, he has no choice and has to go through all the stress. By the way, I was not charged for towing or storage ..insurance paid the bill after reducing the bill to half, I was really sorry for the tow driver and the company.