Allstate Auto Insurance Reviews

I had been with Allstate for a couple of years and had no issues until my accident. I got in an accident in December and the guy didn’t have valid registration, and all his brake lights were out. I was being behind him, I was “at fault” regardless of my report. After filing a claim and not hearing back for a few months I called my insurance company. They had told me my the other party was filing an injury claim . I asked if this would affect my rates and she refused to answer. Then a few weeks later, got an email that he was dropping the injury claim and just wanted to fix his vehicle. Another two months of not hearing anything and after sending a quote for damages on my vehicle I called back again. They had closed my claim, assuming I wasn’t fixing my vehicle. Found out they paid for a week of rental for the other party AND PAID AN INJURY CLAIM PAY OUT. All of this was done behind my back and no communication! It took until JUNE to get my vehicle fixed. THEY DO NOT COMMUNICATE AND WILL DO THINGS UNPROFESSIONAL. No point on having “full coverage” if they never call back or deal with issues properly.

Worst experience I have ever had with an insurance company. I was basically, ignored for 3 months after reporting an accident. My, so-called, insurance advisor proved to be impossible to get hold of and did not return calls.

Dealing with Allstate has been an unacceptable experience, They are terrible over the phone, pass the buck time and time again, Even though my house has been insured with them for years they can never find my policy with the address. After cancellation, they still removed money from my account, then sent me a notice saying I owe them a cancellation fee... We have just switched insurers and I am absolutely relieved.

I was badly advised. After 10 months I found out that I was not covered for my car even if the rep said yes you are ok!!! I cancelled and was refunded last month for the house, but not for the car. I contacted them twice and said it will be done soon. Then I got a renewal contract! I called back saying both were cancelled same time so should not have been renewed and also should be refunded. 4 months and nothing yet.

This agent who answered my phone was incredibly rude. I have never met anyone in my life who spoke to me like this. Very aggressive, abusive, and rude. I can’t believe anyone would even provide this person with a job!!! Unbelievable!! Stay away from this company unless you want to be abused by their agents.

Your rep is not corporate and doesn't answer on her phones and her message and I am not recommending this company at all. Their claim department so rude and they are so bad in cooperation.

We have had nothing but added stress just because we made such a foolish mistake of switching to Allstate - no one answers a phone, calls anyone back, they lie, they don't want to do things by the book either. Even when you try to go up the chain and speak to the Ombudsman Team - that department won't even call you back. Their staff will question you as to why you didn't stop an accident from happening when you had zero fault- they sure did a great job of basically causing me to have a mental break down. Thanks for that Their own manager in Calgary told me how horrid of an experience it was for him to file a claim with Allstate. How horrible his adjuster was and go figure it was the same guy who was assigned to our file.

It is been 2 years as Allstate’s customer. In the meantime, I didn't have any accidents or tickets. I always have a very low premium (Premium for 2 cars $192/m, & housing $41/m), because I have a good driving record for more than 20 years. However, the renewed auto premium will be $255/m, and housing $55/m, the increase is more than 30%. In the next contract year, I will have to pay $900 more than last year! That is too much for me!!! More than this, when I came to talk with one of Allstate business representatives, his attitude is very impatient, he was unwilling to explain any reasons to me, but said: “You can consult other insurance companies online, your premium is already the lowest!” Yes, I know, my premium is low, but that is not Allstate gives me, it is the result of years of careful driving. Is it the reason that my premium should be increased in this way? Is it fair? Under such circumstances, I had to choose to leave Allstate immediately, because that company is probably jealous of a customer who has a low premium and a good record.

I am really upset with this Company. It cheated me by raising the insurance without any notice and the reason it gave is that I added a new vehicle. When I asked for adding a new vehicle, they did not explain anything to me, but when they deducted money from my credit card, I came to know that they took more money which I had never imagined. I cancelled the policy in time, but they did not cancel it. After two weeks, they cancelled my policy. Even I did not claim the refund as I had already paid money for two more weeks from the termination date. They now send a letter asking for money. I would never refer this Company to anyone in the future.

The person who answered me via phone left me talking on my own. Very bad services, and very expensive in comparison with others.