Allstate Auto Insurance Reviews

They have no experience and customer service was very rude. I had my car accident and was towed to a facility and they were taking so long to fix it and took my rental away and had me stranded without a car and then told me it was a total loss. Took weeks to get my money to buy another car. Note ..careful with the towing and storage because I was lucky enough to take my car to my favourite shop. They didn’t want to pay the repair shop for towing and storage when they decided to pick up the car. They sent them to court and trying to use a bailiff to pick up the car without paying the repair shop. After speaking to few of my friends and friends of friends, it seems like a routine for them because they leave the cars at storage yards and forget about it and then they have guy in charge of towing and storage, he has a deal with a law company and they send notices and force the individuals to release the cars without paying. The place I go to fix my car tells me he is trying to avoid contact with Allstate insurance period. But when it comes to regular customers insured through Allstate, he has no choice and has to go through all the stress. By the way, I was not charged for towing or storage ..insurance paid the bill after reducing the bill to half, I was really sorry for the tow driver and the company.

I was rear-ended by an Allstate customer who tore the bumper off my car. The police came to the scene. It took over 2 weeks for them to accept liability for the damages and I had to go to get the police report in order to get them to act at all. The agent was evasive and rude. I was driving a car that should not have been on the street. They would not give me a rental car until day 15 after the accident. Then the car went into the shop and they gave me a rental for 3 days before taking it away. I had to fight to get them to continue the rental. They had not even been to the shop to see my car and approve the estimate...which was $5000 more than what they wrote out!!! (used second-hand parts and only the bumper - nothing like the lights that were gone, the wheel that was damaged, the rear side panel where the gas cap would no longer close) So now the parts are ordered and again they stop the rental. They did not tell me about this. I find out when I get my credit card bill. I called argued...they resist and are still resisting as I picked up my car and left the rental at the shop for the shop to return. ALLSTATE is a horrible company to deal with. They lie and cheat. This might come to a legal battle that I turn over to an attorney for the rental. No way to do business.

Horrible experience. Won't be coming back. Got in an accident on September and am barely getting my truck back and it's December and I wasn't at fault. Allstate won't back you up for anything. They just expect their payment every month while you're not even getting your rental, and basically struggling with transportation. Basically, going broke driving around my pops v8 when my car is in the shop being repaired with no rental to get me back and forth. Most inconsiderate and incompetent insurance. Put it this way, I wasn't at fault and the police report also says that I'm not, and because the person at fault doesn't want to accept responsibility for 3 MONTHS NOW the repair shop expects me to pay $542 to get my truck back. The insurance company at fault that has sapped me of my college year is pretty much Winning and I was the one rear-ended. I'm missing classes, and my scores are dropping. This company called Allstate is selfish and expects their 300 by the end of their month, but when you really need them it feels like they're hiding behind their desk. If you want to be outclassed by a low budget insurance when you get in an accident, then Allstate is for you.

On September 3rd our car was in a car accident, Allstate wanted us to use their own body shop (certified collision) they brainwashed us (our mistake) to use their body shop because they said it was going to have lifetime warranty and be faster, so after they gave us an estimate and promised our car would be ready in 4 weeks...4 weeks later they told us that it wasn’t ready yet, by that time our car rental period was over, so we had to find another car to drive while my car was getting fixed, then after another week they kept saying it wasn’t ready, then we spoke to the shop manager of the body shop and he said the guy that was working on the car “dropped the ball” on our vehicle and they needed to have someone else start to work on it and finish it, and the shop manager stated he needed another 4 weeks to finish the project because it was just too big! So weeks passed and almost 3 months later, also AllState giving us excuses and not answering our questions (Tonna M our insurance agent being rude and making unnecessary comments and non-professional comments like how that happened to her when she was young and she got over it etc etc instead of helping us out (she also stated that she would never take her car to that shop, so how did she expect us to be safe and happy with this car?), then finally they gave me my car back on November 15, almost 3 months after! Can’t believe how nice they are while collecting the monthly payment but once you get into an accident where it wasn’t even your fault, they don’t help you at all and don’t care about you as a customer. The original estimate to repair was $12,000, so Allstate didn’t want to pay me full price for my car because they said that still was repairable because it had no frame Damage and because it wasn’t more than 80% of the value of my car which for my car I paid around $16,000 just around 2 months before the accident. So when I received my car back, the body shop manager showed me and gave me copies of how much they spent to repair my car and the total is $17,100, that’s more of what I paid for my car! But this is not it, after I picked up my car I went to CarMax to get an appraisal to see how much is worth now if I want to trade it in, because my family and I don’t feel safe In the car anymore, and at CarMax our appraisal offer is for only $10,000 ! They explained in a very detailed manner that our car has obvious frame damage on multiple sections of the car frame and they don’t even buy those cars with frame damage to resell, they could buy my car for $10,000 and they would have to send it to an auction right away, they were so amazed to know how an auto insurance lied to us about the car not having frame damage and being repairable for more money of what the car cost, CarMax people told us it is not safe at all to be driving the car with my 1-year-old baby in it. Please be aware of ALLSTATE and the way they handle their business. Also, we got a few calls from Our agent manager named Brandon P and he was being rude saying that they couldn’t do anything and that we had to keep the car and offering a $250 check after everything that they put us through like that was going to make me feel safer in this car. I hope nobody else goes thru this, better spend more money for a better insurance like AAA than deal with these liars and their sketchy and non-responsable shops, I will never recommend Allstate to anyone anymore and I’ll never go back!

Words are just not enough to explain the horrible mistreatment and bullying I got from this company not to mention they have screwed my record up and refuse to do anything about it. It all started when one day I woke up to go downstairs to my garage and notice that my car was not at its parking spot. I called building security and management they could not find out what had happened the cameras were pointing in the other directions and someone had apparently stolen my car. I then proceeded to call the police and made a theft report with them, they advised to call my insurance company and see if they would compensate me for my losses. Upon making the call to my insurance company they first quietly asked me all the information about the vehicle and my personal information; as we got close to the end of our call (nearly after 30 minutes) the agent tells me that sorry we cannot cover you for theft because you only had liability insurance on the vehicle. (It took her 30 minutes to realize that). Anyways what's gone is gone I swallowed the harsh pill and went about my business and took over my wife's vehicle to go to work and back as she was on maternity leave. 2 weeks later I receive a letter from the insurance company stating that they will be cancelling my policy because of misrepresentation. I called the office and could not get a hold of anyone for a week, finally fed up I show up at their office and speak to their manager, who tells me the misrepresentation is for the fact that I had told them my wife lives in the states (Lying to my face). When I told them this is a lie my wife just delivered our first baby here in Canada and that we are happily married and living together ever since we got married. They changed their story and said we apologize for the mistake and we will issue this letter to you that states there was no misrepresentation so long as you give us an email that states you the insured requested the cancellation. Believing their lies we did just that wrote them an email stating to cancel our insurance, and that's the last I spoke to the manager. She apparently went on a "life long" vacation and handed the file back to the same agent who had put the misrepresentation on my file in the first place. Here is where I stand. I have a cancellation on my file and 1 misrepresentation. I have a letter from them stating the cancellation was not for misrepresentation but at the clients own request. No other insurance company will cover me. Oh, wait it is not done yet. So, I lost my car from theft and now the place where my wife leased her car from is saying they are going to take the vehicle back because it is currently uninsured and they cannot let us keep it. So now I have no vehicle and I have to take a bus to work and back. Its only been a week and I'm seriously considering taking them to court. I have never been to court and neither do I have a good job to afford a good lawyer. I'm completely at a loss and don't know what to do. I have been driving for 15 years now I have no accident on my file no tickets and I cannot find insurance... If you are thinking about Allstate, well, I don't know what to tell you. I can tell you to run away far away from this company. If anyone can give me a tip as to how to deal with this situation I would really appreciate it very much.

Allstate is by far the worst (car) insurance company on the face of the earth. Not only did they take weeks to claim liability in an accident that I had no involvement with, but they also did not keep me updated throughout the process at all. My car was parked and hit by someone they insure. I never received a single phone call throughout the entire process. I had to independently call every time I wanted an update and try to speed up the process.
After finally claiming liability and I am given the okay to take my vehicle to the body shop to be repaired, the insurance adjuster decided to take 2 weeks to make his way out to the body shop and approve the additional damages the body shop found. He then called me and tried to blame the holdup on the body shop. This happened multiple times. I just recently received a phone call from the body shop stating that the adjuster ordered defective junkyard parts to use on my vehicle, rather than OEM parts that I was told would be used.
The repairs were only scheduled to take 8 days, excluding the weekend. My car has been sitting at the body shop collecting dust since 11/30/2016. Today will be the 36th day it has been there. After the final supplement was sent to Allstate, the estimated completion date was 12/31, until the adjuster took his sweet time to look over the damages and send over the defective parts.
Now to the best part. Given I would be without a car for supposedly 8 days, I accepted a rental car from a rental company I also will not name. Allstate, which they should regardless, agreed to pay for the rental until my repairs were complete. Come to find out, Allstate decided to not add an extension on the rental after 12/20 and I was partially charged by the rental company for these days. I am in no way blaming the rental company. Was I informed by Allstate that this would happen? You guessed it, I never received a single phone call or email about the non-extension. A couple of days later I was charged the full amount for the rental since the 20th, which totaled several hundred dollars. After contacting Allstate about the issue, they characteristically beat around the bush and stated that they couldn’t reopen the contract for the extension and I would have to pay the charges and be reimbursed by them for the charges. I did not even receive an apology for any of this whatsoever. If my car would be fixed within the next 11 days, which is the new time frame on the newly found damages, the total rental cost would be close to $800. Again, for a collision I had zero liability for. No one should have to pay that kind of money, let alone a student that is about to start another semester at college and has to pay for his books, car payment, car insurance, and gas. After staying in contact with the rental company, they consistently stated that Allstate was nearly impossible to reach and a hassle to deal with. The rental company told me that when they did reach Allstate, they said that I should call them every day asking for an extension. It is your responsibility to take care of the claimant. Not the other way around.
Allstate, you have been terrible throughout this entire process and I hope everyone gets the chance to hear about it. I once was insured through your company and I am glad I switched when you decided to raise my rates significantly for no apparent reason. Based on these I will also NEVER return as a customer. I will let everyone I can know of how your wronged me and hopefully push away potential customers and affect your bottom line. Because in the end that seems to be all you care about, right?

I've been with all-state for twenty years. Never made a claim with them until two weeks ago. I was rear-ended in traffic, while at a dead stop, completely the other persons fault. So I call my Allstate insurance on Friday, Night September 30th, 2016, after the accident. They tell me not to worry that a claims adjuster would get in touch with me first thing Monday morning, no one calls. Tuesday rolls around, I start making calls, get the run around, Allstate people telling me, Oh! don't worry your adjuster will get in touch with you, no one calls. Weds. comes, makes some calls, I reach an adjuster, who was not originally assigned to me but decides to approve my claim and gives me a rental car. All happy, he tells me to take my car to this collision center to appraise the damages. A week goes by, not a peep, then I get a call from a an all-state total loss adjuster, my car is being written-off, and in two days they are cancelling my rental car, regardless of whether I accept their low ball offer. They offer 1500 for a car worth at least 5000. They then begin threating me to accept the offer or they are taking the rental car away. I tell them that I need a car for my job and that my policy stipulates a car rental. I am the victim of a car accident where I was absolved of fault by the police, and my insurance company is forcing me to walk everywhere on foot! This is my first claim ever, moreover I've been with the same company for twenty years. They refuse to budge on the low ball offer; as a result, they are forcing me to take them to small claims court, I am suing my own insurance company All-state for property damages to my car. This is my all-state experience in a nutshell. My family is changing insurance company, my wife and I are cancelling our house insurance with them etc...

Un-ethical Corporate Nazis, out to swindle unsuspecting citizens.

I had a no-fault accident. The guy who hit me from behind is also insured with Allstate. I am entitled to $1500 of loaner vehicle coverage. That comes to approximately 26 days rental vehicle (as per Allstate themselves). Allstate is denying to pay for my loaner vehicle for more than 17 days!! The worst part was the Adjuster was so abusive and made me feel as if I was cheating. It was insulting. If we take out weekends from 17 days, then what is left is 13 working days for body shop. There is hardly any body shop that repairs a damaged vehicle in 13 days guaranteed. I humbly requested her to consider my situation but just abuse from the other side...avoid Allstate if possible. My 2cents.