Allstate Auto Insurance Reviews

I have been with Allstate Insurance for almost 2 years. I moved addresses, with a difference of about 45 minutes. Allstate then informed me that my premium would be over $800 dollars over the next 2 months. It was previously $199 a month. I then advised them that I would be cancelling my insurance. They told me I would have to come into their office to terminate my insurance. Their business hours were the same hours that I worked. I then took time off of work and drove 30 minutes to the closest Allstate office. I got there and it was closed. I called the office and they informed me that they were by appointment only. The agent that I spoke to then told me that I could terminate my insurance simply by emailing them a termination letter with my signature. At this point, I had already spoken with half a dozen agents, none of which had told me I could terminate via email. I then asked if there would be a termination fee. The agent I spoke to informed me that I would actually be reimbursed $249. I terminated with Allstate and signed with another company. It had been about 6 weeks and I will have not received my reimbursement cheque. I had been corresponding with an agent via email about my reimbursement over these 6 weeks and she ensured me that it would arrive shortly. Finally, I had enough and I called Allstate. The next agent then told me I owed Allstate $173 and that I would not be receiving my reimbursement cheque. I have had nothing but problems with this company. The majority of the agents that I spoke to were rude and did not seem to want to help. I was offered little to no explanation as to why the refund was cancelled and that I now owed them money. Do not go with Allstate Insurance! They do not take care of their customers and personally, they left me much worse off than I would have been had I gone with another company.

I had auto insurance with Allstate for 2 years, but for this year the amount that they offered me increased, can you guess how much? More than 55%!? And I asked why? They said because accidents in the city increased! I said why should I pay more I had no accident, they said this is our policy! Finally, I changed my insurance company, now I'm more satisfied, and I left them alone with their policy!

10-year customers. Constant increases over the years. Explanations that they don't set rates, the industry does. We were lazy for years in looking elsewhere but this year our car and home rates were insane. Able to save $1200/year elsewhere! I called our local office to cancel. I went to that office the same day, signed forms. Put a stop payment through our bank on the day our premiums go out...just in case... (because it's an insurance company, right?)... they decided to wait a day and took out our premiums. So brutal. We called the bank just now. They said that the will reverse it, as we put a stop payment. Bank agent says sometimes, the insurance companies will change payee information when they're blocked in order to circumvent stop payment orders! Beware, folks. Wow.

I had a vehicle collision and reported the accident to them later that day. I was told an adjuster would be in touch with me to settle further details. Over a week passed w/o any communication from their end, and I finally decided to follow up. I was told by a new agent that some claim statements had been lost and mine was likely one of them. Lost? Just like that, I suppose... I had to go through the reporting process again, and both times the agents were rude, far too casual, and unapologetic for any of their mistakes. When you try to explain your situation, they constantly interrupt you, making for a really obnoxious experience. I've been with them for just over 4 months, and already I've had 4 different account agents who have stepped in because their turn over is so high. I'm waiting until this claim is handled, and then I'm IMMEDIATELY switching to a different insurance company. Allstate does not inspire any trust whatsoever.

Dealing with Allstate has been an unacceptable experience, They are terrible over the phone, pass the buck time and time again, Even though my house has been insured with them for years they can never find my policy with the address. After cancellation, they still removed money from my account, then sent me a notice saying I owe them a cancellation fee... We have just switched insurers and I am absolutely relieved.

I was badly advised. After 10 months I found out that I was not covered for my car even if the rep said yes you are ok!!! I cancelled and was refunded last month for the house, but not for the car. I contacted them twice and said it will be done soon. Then I got a renewal contract! I called back saying both were cancelled same time so should not have been renewed and also should be refunded. 4 months and nothing yet.

We have had nothing but added stress just because we made such a foolish mistake of switching to Allstate - no one answers a phone, calls anyone back, they lie, they don't want to do things by the book either. Even when you try to go up the chain and speak to the Ombudsman Team - that department won't even call you back. Their staff will question you as to why you didn't stop an accident from happening when you had zero fault- they sure did a great job of basically causing me to have a mental break down. Thanks for that Their own manager in Calgary told me how horrid of an experience it was for him to file a claim with Allstate. How horrible his adjuster was and go figure it was the same guy who was assigned to our file.

I am really upset with this Company. It cheated me by raising the insurance without any notice and the reason it gave is that I added a new vehicle. When I asked for adding a new vehicle, they did not explain anything to me, but when they deducted money from my credit card, I came to know that they took more money which I had never imagined. I cancelled the policy in time, but they did not cancel it. After two weeks, they cancelled my policy. Even I did not claim the refund as I had already paid money for two more weeks from the termination date. They now send a letter asking for money. I would never refer this Company to anyone in the future.

The one and only time I have an at fault accident (a fender bender) and they completely deny me insurance altogether. I've been unable to get insurance quotes from other companies because of this. Buyer, beware, when the chips are down they will abandon you.

Opened an insurance policy with Esurance and got an email 2 days later saying that they noticed I had moved out of state and would need to update the information on my policy. I had not moved anywhere, what happened is that my policy was opened in California rather than Oregon. I have never lived in California. I applied for this insurance policy with an OR drivers license, a truck registered in OR, financed through an OR credit union and a home address located in OR. After speaking to them about this problem they quoted me literally twice as much as the policy I originally signed up for. I went to cancel my policy and they tried to charge me a cancellation fee which I managed to get waived but was then billed for the 4 days I spent driving my truck around on and INVALID insurance policy. I spoke to a supervisor after cancelling who was completely unapologetic and didn't seem at all surprised that this had happened. At the end of the conversation, he blamed Google for the mishap... Poor customer service would be an understatement. This is not a trustworthy insurance company.