Not in good hands
by Not Happy with Allstate on May 5, 2016
1 out of 5 stars
Car Insurance Reviews
Allstate Auto Insurance Reviews
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(328 reviews)
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Accident Forgiveness (1)
Agent/rep attitude (50)
Agent/rep availability (53)
Agent/rep callbacks (32)
Agent/rep knowledge (31)
Agent/rep language skills (1)
App to track driving (2)
Billing/payments (70)
Broker experience (2)
Cancellation experience (41)
Cancellation fee (4)
Claim - adjuster (28)
Claim - denial (9)
Claim - injuries (2)
Claim - not-at-fault (15)
Claim - rental car (23)
Claim - repair shop (22)
Claim - theft (4)
Claim - total loss (5)
Claim - towing (2)
Claim - windshield/glass (1)
Claim payout amount (10)
Claim processing time (42)
Complaints/ombudsman (16)
COVID Handling (2)
Discounts, deals, rewards (4)
Email/message wait time (5)
Insurance Rates, Prices (33)
Late payment fee / NSF (4)
Legal actions (2)
New purchase experience (2)
On-hold times/transfers (8)
Online quoting (2)
Parking/pausing policy (1)
Phone wait times (38)
Policy changes experience (9)
Policy clarity (1)
Policy coverage (40)
Rates after claim (2)
Rates at renewal (6)
Rates competitiveness (14)
Rates for bad drivers (1)
Rates for good drivers (12)
Rates for long-term clients (2)
Rates for second driver (3)
Rates for students (1)
Rates in bundle (9)
Refund (6)
Renewal experience (2)
Roadside Assistance (1)
Trailer/motorhome (1)
Website experience (1)
Review author
I have been with Allstate for over 15 years, gradually the rates went up and up. I was never ever contacted by my insurance agent, they just don't care. I wanted insurance for a summer trailer which I had to have and the agent I spoke to was rude and told me I had to wait for her supervisor (yes the original agent on my accounts) to return from vacation. Well this did not sit well with me. I contacted another company and had the insurance I wanted the same day, and a lot cheaper. I also had my car insurance with them and every year it went up and up, when I received my recent renewal it went up $500.00, I have never made a claim on either policy I had with them, and no help from my agent. I went with the company that I now have my home insurance, I saved over $700 a year. I do not recommend them.