Allstate Auto Insurance Reviews

Three months ago, I was rear-ended at a yield sign in Mississauga. When I took my vehicle in for repairs, the insurance company insisted that I pay the deductible, despite the accident not being my fault. Then, they only agreed to pay half of the repair costs as quoted by the body shop. To make matters worse, I had a car seat and stroller in the vehicle at the time of the accident, and I’m still waiting for a replacement three months later.

My adjuster has been incredibly unprofessional and unreliable. For months, I've been asked the same questions repeatedly, and it takes her two weeks to respond to emails, if at all. I’ve had to call multiple times just to get basic updates. However, when it comes to collecting my monthly payments, they are always on time.

This company does not even deserve one star. Extremely disappointed with the lack of customer service.

Horrible experience. Once they have your money, that’s it, you can’t get anyone on the phone or email. Do not go with them. Also wasn’t offered accident forgiveness like with other companies, and my insurance went up seventy percent over a parking lot accident with no investigation done at all.

In just over a month, I have talked to 4 different agents who told me 4 different prices for the three vehicles that I own and share with my children. It’s absolutely outrageous that this can be happening. Not only are they telling me different prices, but they are also not honoring what they say. I’ve had no paperwork in over a month, the app info is always wrong and after having added a third car, they have just withdrawn $1405 for one month. My 18-year-old son is paying $4265, my daughter is paying $2800, and I am paying $2028. It’s robbery and I want out. It’s a total of $9100/year. It’s like having a second mortgage to drive. I can wait to find a new insurance company who knows what they’re doing.

Waited for over an hour the first time I called in got hung up on by the rep, they called back 45 min later the time it took me to call back and remain on hold again. After I put my claim in went to the auto body shop a month later and my paperwork still had not been received by All State, I have now been sitting on hold for another hour just to ask them to send my paperwork over, again. Very unprofessional. I do not recommend All State Insurance at all!

Never return calls until you leave a nasty recorded message. Just pay a late fee on scam service. Pay bill in full, then receive another for unknown reason with NO explanation. Always on hold for 30 minutes before someone picks up, pretty sure agents are working from bed. Always have an excuse for not returning calls. They got me once, but never again. Keep your distance. I wonder why people HATE insurance companies. Just glad I did not need to make a claim.

For over 3 months I am calling them to remove my car off the insurance that they said is scrapped, and they are still charging me. Their staff keep saying the same thing, we have everything, and we are processing, and it takes 10 days. My advice, you will continuously be paying for a non-existing vehicle. Very, very poor support and system. Do not buy from them.

I had an auto insurance policy through Allstate, and didn’t have any issues! Other than the fact that I submitted a void cheque way before my payment was due to come out and was told it was updated. They then still proceeded to take the payment out of the wrong account. I emailed a broker that I have been talking to and helped me start my policy, and was told that it was updated, and they would try to take it out again. They took the payment out of the wrong account for a second time, leading to my auto policy now being cancelled unless I come up with the full amount. Long story short, I am being cancelled for something that is not the fault of my own. Be cautious with this company as a cancellation can affect your chances of getting low rates/monthly payments. Very disappointed as I was not apologized to, but yet punished for something that isn’t my fault.

I have been waiting for a refund check of $660.75 as I cancelled my policy on April 23, 2024…. Agent forgot to cancel, so my money was withdrawn on April 27, 2024. I’ve been trying to get my money back since May 6 was told it took 15 business days for a payment to clear… lies! Automation payments don’t take 15 days to clear. Called Allstate again May 10, check has been issued and is in the mail… called May 16 they blamed Canada post, was also told that same day by someone else I’d have my check by May 22…. Guess what, still no check! I called as soon as I got home from work and was on hold for 35 minutes listening to bullshit about how important their clients are! So important, they can’t answer a call… or send the money they owe clients! Definitely would not recommend. I left Allstate as my insurance increased by $111.00 a month, no home or auto claims ever! Apparently because of my postal code, the rates went up. They are lying to me about my money and I this company does not care one bit about their clients!

I was in a no fault accident in 2015 the day before my wedding actually. Called allstate right there. Informed the police. My vehicle needed repair around $4000 for the bumper and light. Months go buy and i call allstate asking whats going on with my claim. They say the person responsible gave them the wrong insurance or something, I have to wait. More months go by, i cant get them on the phone, I leave numerous voicemails for them. Nothing. Finally i go into their nw office ands tell them if they dont fix my vehicle im leaving their service. They say to wait again. Nope. I close my account and guess what they keep charging me. I file a complaint aginst them and write numerous eltters, they said i didnt provide in writing that i was leaving. I guess yelling at them in person to fix my truck or else wasnt good enough. I write them a letter and sue in small claims to get my money back as they were charging my card. I still tried contacting them over and over to get my vehicle fixed. Nothing. Finally around 2019 they respond and say its my fault they didnt give me the information and that the statute of limitations for me to sue is past. They deleted all my voicemails and only had one msg to a number i no longer had at the time in 2016- asking me to contact them even though they had my correct number. They also at this time in 2019 sent me an estimate sheet with the locaiton of the garage, I NEVER RECIEVED THIS UNTIL THEN. Allstate is a scam company that stonewalled me for years so they didnt have to have my vehicle fixed and yet they keep harrassing me trying to get me back as a customer. What a joke.

Wait times for over an hour to speak to someone I’ve called several times in the past few months to add/remove cars and have had to wait more than an hour each time. When I actually speak to someone, and they can’t answer my question, I have to wait another hour so get someone who can answer my question.