Allstate Auto Insurance Reviews

Our truck battery died, we called Allstate to see if they could help us. They sent a driver who said we weren't covered to get towed because of the area we were in, so already waiting for hours he LEFT US STRANDED, circling on the phone again until we had to call Allstate again and they said we ARE covered and sent another tow who actually knew their job. I had my cats in the boiling hot truck and I can't take them out fearing they'd get sick from mosquitoes that were heavy in the area. So we continue on our trip, pop a tire and have to call Allstate again. Lady left us waiting on the phone for 20 minutes just to tell us we're not covered to get our trailer towed along with our truck only the truck is insured. EXCEPT THE PREVIOUS TOW ALREADY TOOK OUR TRAILER. Nobody knows the policies or their job descriptions, learn how to do your jobs or don't offer insurance to people.

Agents focus on the sale, after sales are done they don’t bother to respond.

Phone waiting too long... I can't reach (one-hour waiting), no e-mail answer over 2 months... They not fix small damage. High payment...

I have tried to get a hold of my adjuster several times and I’m sick and tired of trying to get a hold of them. I believe this is not fair as I have called them every single day for the last week and a half to get no reply from them and only another adjuster saying that they will get to call me back. I’ve left several voicemails and even try to contact the management but no reason. As a long-term customer, I believe that this is unfair and I should be treated just as any other customer I have no choice but to escalate this matter. Please give me a call as soon as possible or email me back as soon as possible as I need to figure out what’s going on with my vehicle as the shop is telling me that they’re going to put in aftermarket parts and I’ve already explained the situation several times that this is a brand new vehicle and I have taken in this vehicle within care. I can resolve this matter and we don’t have to escalate this matter. I will be taking legal precautions if this matter is not resolved. I am asking for the bare minimum at this point.

Very difficult to get to the right person, customer service 0/10.
High Prices if you take the time to shop around

Absolutely impossible to reach any agent. I have called numerous locations, tried to leave messages after pressing 1 as the recording tells you to do so, but it goes to nowhere. No one ever calls you back so you're stuck on hold for HOURS! INFURIATING! I'M TAKING MY BUSINESS ELSEWHERE! one star is too good for this place