Allstate Auto Insurance Reviews

I moved, changed my address with a representative, apparently he didn't change it on their system and allstate was trying to contact me to let me know there's a 65$ outstanding balance. I never received the letter as I moved and received a call saying as of yesterday your policy was canceled and you can't drive... no warning, absolutely terrible customer service. Talked to a manager to try to straighten it out and was told I'd receive further information after she looked into it. Still waiting several weeks with no response.

Terrible customer service! they don't take any responsibility and try to blame you for the lack of communication and customer service. I prepaid my insurance for months in advance, I knew it was about to expire on September. I was ready to renew the insurance and when I call to pay on Sep. 15th they told me that my insurance expired on September 9th. So I was driving without any insurance and nobody called me or notified me of anything! I was very upset with the situation. But they just asked me if I wanted to renew or not. Not apology or any effort of making up to me. Zero customer service. I won't recommend them at all. I also had several problems with them before. But that was to worse one.

My partner was involved in an accident that was deemed to be 100% the other parties fault. There is honestly so many horrible things that have occurred (in regards to Allstate’s customer service), that it is impossible to fit this into a single review.
Long story short, it took over a month for an adjuster to reach out. They low-balled the repair costs, resulting it going into the shop, and them claiming it was a write off. They offered no car rental. They then offered 50% market value of the vehicle, which we disputed. Over 3 months later, and being escalated several times to the “top of the claims department” we have been ignored. Best part? After waiting for a respectable offer, the heads of the claims department expressed a dire interest to leave lawyers out of this situation, and then offered us $1.68 less than the original offer for the pain and suffering through this ordeal. This is honestly insulting, and those who pretend to care should be ashamed.
We have reached out to our personal lawyer and are in the process of filing a lawsuit.
To summarize, this company is a scam. No one in this company cares about their customers and will fight tooth and nail to rip you off.

I was paying 600$ monthly for home and auto but when I had accident. They do not responce to any request and do not care for clients. I am waiting for two years no claim payments. They bribe lawyers for not to pay. And not work properly and ignore your case. So even with lawyers you get to nowhere.

Our truck battery died, we called Allstate to see if they could help us. They sent a driver who said we weren't covered to get towed because of the area we were in, so already waiting for hours he LEFT US STRANDED, circling on the phone again until we had to call Allstate again and they said we ARE covered and sent another tow who actually knew their job. I had my cats in the boiling hot truck and I can't take them out fearing they'd get sick from mosquitoes that were heavy in the area. So we continue on our trip, pop a tire and have to call Allstate again. Lady left us waiting on the phone for 20 minutes just to tell us we're not covered to get our trailer towed along with our truck only the truck is insured. EXCEPT THE PREVIOUS TOW ALREADY TOOK OUR TRAILER. Nobody knows the policies or their job descriptions, learn how to do your jobs or don't offer insurance to people.

Agents focus on the sale, after sales are done they don’t bother to respond.

Phone waiting too long... I can't reach (one-hour waiting), no e-mail answer over 2 months... They not fix small damage. High payment...

I have tried to get a hold of my adjuster several times and I’m sick and tired of trying to get a hold of them. I believe this is not fair as I have called them every single day for the last week and a half to get no reply from them and only another adjuster saying that they will get to call me back. I’ve left several voicemails and even try to contact the management but no reason. As a long-term customer, I believe that this is unfair and I should be treated just as any other customer I have no choice but to escalate this matter. Please give me a call as soon as possible or email me back as soon as possible as I need to figure out what’s going on with my vehicle as the shop is telling me that they’re going to put in aftermarket parts and I’ve already explained the situation several times that this is a brand new vehicle and I have taken in this vehicle within care. I can resolve this matter and we don’t have to escalate this matter. I will be taking legal precautions if this matter is not resolved. I am asking for the bare minimum at this point.

Very difficult to get to the right person, customer service 0/10.
High Prices if you take the time to shop around

Absolutely impossible to reach any agent. I have called numerous locations, tried to leave messages after pressing 1 as the recording tells you to do so, but it goes to nowhere. No one ever calls you back so you're stuck on hold for HOURS! INFURIATING! I'M TAKING MY BUSINESS ELSEWHERE! one star is too good for this place