Allstate Auto Insurance Reviews

Being honest the only reason I chose Allstate is because they offered cheaper quotes for my car insurance, BUT here is what happened to me and you will likely experience the same:

1. The sales rep who signed you up is GONE after you are onboard (never reply your email any more).
2. Average over 40+ mins wait time to talk to someone the helpline.
3. Unexpected 35% increase of your premium (no claims, 100% safe driving during the year) WITHOUT any notice and they hope you never find it out (YoY 35%).
4. The sales rep asks you to download a APP called Allstate "Drivewise" to get a small discount, but this spy App tracks EVERYTHING (your speed, brakes, maybe voice you never know) while you are driving, and if you stop using it, guess what, the discount is gone and more fees for you (of course they won't tell you that when they sign you up).
5. Very difficult to cancel and maybe some hidden fees you do not expect.

If you are ok with all that above, go for Allstate, otherwise, from my own experience I would suggest to go for a company that is more professional and more responsible to their customers.

Never ever get this company to cover your property or car. They will not answer your calls or emails. You will regret it!

I had a very bad experience with Allstate.
I purchased a car insurance with Allstate, but I get an additional "property insurance" which is about rental property or something. It was the agent "told" (not recommend) me to buy (I don't even have a rental house, or a room), I was told it helps to reduce insurance price, but actually it did increased my payment every time (extra $42.28/month)!!!
when I sold my car and need to cancel insurance, the agent just gave me a number to call then never contact me again. I called to cancel the car's insurance and the property insurance, 2 weeks later, they finally canceled the car's, but keeping charging me for the property insurance. I called again (the connecting is always waiting for long time), and I was confirmed it canceled, and I was told that they need to contact another department. One month later, I found I was still charged through my credit card. I had to call again, the girl said the cancelation is still in progress. I have no words at all.
I am still waiting....

Worst claim agent. left you hanging without instruction, or any guide. Ignore my calls from morning to evening. the car needs to be tow but she did not do anything, I have to handle by myself. Did not even bother to arrange for replacement car, her knowing i have newborn and toddler.

Any e-mails they reply only after 2 days. Any phone calls is hold for 30min at least.
It has been like this for many years. Looks like management not making any effort to make it faster.
Very disappointed with the service. I am still with Allstate for the last 4 years. I will move it out during my next renewal.

As a long time customer I would expect I was getting best rates. I called to discuss why I would be saving $110.00 a month on 2 cars. The lady took the call was rude and unprofesional. Asked to be transferred to a manager she said take 1 to 5 business days. You lost 3000.00 in one call.

I’ve been with Allstate for many years, the prices are very good. However, the service is horrible when you claim damages. I claimed front damage repair for my vehicle and I was told to wait for five business days to get answers from an adviser. Unfortunately, after a month, I got nothing! I called the advisor three times and he didn’t want to answer the phone, I left a message and still no response. I paid insurance for three vehicles so many years without any claim and they don’t want to cover the damage!

I am trying to delete one lease car from my policy which one I return in August but no one is helping out... Still keeps me charging for that! I called three times since August hon hold for one to two hours! Repeat all things - "we call you back" and three months no one call back. Today also on all hold almost one hour no answer.

Incredibly dissatisfied & disappointed with the service their representative Brittany had provided me with. My vehicle had gone into the shop & I was given a rental in the meantime. Due to the incorrect parts for my vehicle being received and ordered, I had gone over the rental agreement coverage. I had contacted her Friday (this passed Friday) as my coverage was up on Saturday. Left a message asking for a call back to explain what was happening... I have yet to receive a phone call. And today I’m charged with a bill of approx 200$ as the problem is yet to be rectified. The garage to my knowledge had spoken to her regarding coverage & I wouldn’t be paying a single cent as it wasn’t my error. What kind of rep, ignores your call & doesn’t call you back. If these are the types of people they have working at Allstate, bless their souls and good luck. I will be looking elsewhere for auto insurance and WILL NOT BE staying with them. Brittney has 0 customer service skills and very unprofessional.