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Allstate Auto Insurance Reviews

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(328 reviews)
Allstate
1.4 out of 5 stars:
Customer service:
Value for Money:
Claim experience:

Top positive trending topics ?

Agent/rep availability
9.5%
Agent/rep attitude
7.1%
Agent/rep knowledge
7.1%
Agent/rep callbacks
4.8%
Online quoting
2.4%
Rates for good drivers
2.4%

Top negative trending topics ?

Agent/rep availability
73.8%
Agent/rep attitude
52.4%
Agent/rep callbacks
47.6%
Claim - adjuster
33.3%
Phone wait times
28.6%
Agent/rep knowledge
23.8%
Claim processing time
19.0%
Billing/payments
16.7%
On-hold times/transfers
14.3%
Claim - denial
11.9%
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(27)
Tags
Agent/rep attitude (4) Agent/rep availability (2) Agent/rep callbacks (2) Agent/rep knowledge (3) Claim - adjuster (2) Claim - injuries (1) Claim - rental car (4) Claim - repair shop (1) Claim payout amount (4) Claim processing time (4) Insurance Rates, Prices (1) Phone wait times (1) Policy coverage (1) Rates after claim (1) Rates competitiveness (1)
Review author
Consumer (2)
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Claim service

by A.R on Jan 13, 2016
4.3 out of 5 stars

I have been with the company since 2010. And I had one claim last year which was not my fault l called 1-800 # at 2 am .they answered my call and next day call me back and send me to my desired garage and all the same day give me rental car . I recommend to try it .

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Review topics
Agent/rep callbacks Claim - rental car Claim processing time Policy coverage