Allstate Auto Insurance Reviews

Tried to reach nine (9) different numbers at both local agency and main service office. Waited between 7-12 minutes on EACH call, listening to the same message about how important my call was to them. Gave up in disgust. Cant understand how they can stay in business with such TERRIBLE customer service. DISGUSTING insult to customers.

Worst service ever. Would never deal with them again. They have a bad rating for a reason. Never ever helped. Always got your money and told you to call the main line to sit on hold forever. DO NOT USE THEM.

After being on call waiting for 41 minutes. Message was due to heavy call volume, we might not be able to help you. You may call us back during business hours tomorrow.
You could be the best insurance company in the world but if customers has to wait 40 minutes and over on a call, I would say your customer service is the worst than the so-called 3rd world countries.

I have been waiting for a refund check of $660.75 as I cancelled my policy on April 23, 2024…. Agent forgot to cancel, so my money was withdrawn on April 27, 2024. I’ve been trying to get my money back since May 6 was told it took 15 business days for a payment to clear… lies! Automation payments don’t take 15 days to clear. Called Allstate again May 10, check has been issued and is in the mail… called May 16 they blamed Canada post, was also told that same day by someone else I’d have my check by May 22…. Guess what, still no check! I called as soon as I got home from work and was on hold for 35 minutes listening to bullshit about how important their clients are! So important, they can’t answer a call… or send the money they owe clients! Definitely would not recommend. I left Allstate as my insurance increased by $111.00 a month, no home or auto claims ever! Apparently because of my postal code, the rates went up. They are lying to me about my money and I this company does not care one bit about their clients!

Allstate insurance is next to impossible to contact in my area. I have called several times and have been on hold for as long as 30 minutes before giving up. I sent email to cancel a policy, received an auto reply stating they would contact me within 5 business days...still no response 9 days later. Customer service has been a nightmare!! Thank god, I did not have to contact them regarding a claim! All policies now finally cancelled and will never contact them again even for a quote!

Very Bad customer service. Call on hold for two hours
I'm stuck in order to save few bucks.

Our truck battery died, we called Allstate to see if they could help us. They sent a driver who said we weren't covered to get towed because of the area we were in, so already waiting for hours he LEFT US STRANDED, circling on the phone again until we had to call Allstate again and they said we ARE covered and sent another tow who actually knew their job. I had my cats in the boiling hot truck and I can't take them out fearing they'd get sick from mosquitoes that were heavy in the area. So we continue on our trip, pop a tire and have to call Allstate again. Lady left us waiting on the phone for 20 minutes just to tell us we're not covered to get our trailer towed along with our truck only the truck is insured. EXCEPT THE PREVIOUS TOW ALREADY TOOK OUR TRAILER. Nobody knows the policies or their job descriptions, learn how to do your jobs or don't offer insurance to people.

If you like to waste 3 hours of your time waiting for making a claim, then go with this company.
No customer orientation. Overall horrible service, they keep transferring you without any help.