Allstate Auto Insurance Reviews

I’m in Toronto and I got into an accident almost 3 weeks ago. I still have not spoken to an advisor or anyone working on my claim only customer service, despite my many phone calls and emails to my advisor, rentals, etc… My car sat in the pound for 2 weeks and I had to call every day to make sure it eventually got towed to the mechanic. The estimate from the mechanic was quick but now I have to wait for the adjuster to review it and make a decision…. I’m sure I’ll be waiting at least another week for them to do that. Meanwhile, I’m driving a rental that I only have a month to drive because of my rental allowance. This company is so slow, and they do not care to actually help its customers. I have no idea what I will do after next week if my car is not fixed or if I have something, anything to drive by next week.

Very selfish and greedy insurance company. The company's policy is very bad for the clients. The customer service is bad, I made a claim this year they said somebody will call me back but for more than a month nobody call me. I've been with them since 2014, and never had any claims until this year 2022 I have two small claims totaling about $3000. Just because of these two claims and a speeding ticket in 2020, they immediately decided to kick me out and not renew my policy. I have been driving for 18 years and have been with different insurance and this is the worst insurance I have. Be careful to deal with this company. They don't want you to make any claim otherwise you got kicked out.

If I could, I would give this company zero stars. We were involved in a car crash in mid-June, 2022. The driver involved in the incident ran a red light. Three months have passed now and the advisor taking care of our case never reached out to us. We have tried to call him countless times and the phone never went through, we have left him a ton of messages and he's never responded to us. We've even tried to reach out to his manager, and still have not yet received any calls back. Besides, the auto shop Allstate referred for repairing our car charged us $500 and we were informed that Allstate would return the money back to us. We feel so disappointed with this insurance company and no one from the claim center can help us.

The worst insurance I have ever seen. They don't accept to pay for the part which is damaged after an accident only because that part already has rust. They are slow. They are not available.

Unreal the worst service I've seen. I have never been contacted by Adjuster. I've had to do all the work myself. The shop is still waiting for the go-ahead to repair a vehicle. What a waste of time! I would fire the Management team of this Corporation! Unreal.

Still, no one has contacted me. I called, emailed 5 times, and reached out to my agent, but even the agent cannot get a reply from an adjuster. Horrible company.

I did claim Jun28,2022. Still waiting to fix my car. But nobody contacts me.

My husband drove our pickup out of Province to visit our son and flew home to attend an oncology appointment for me. He told our son to feel free to drive it. On his way home from work our son was involved in a collision during a snow storm. He had pulled off the road and someone lost control and T-boned him. No injuries and he was able to drive it home. I submitted a claim the next day. I made several phone calls and emails to follow up on this. Our son took the truck to a repair shop for an estimate as instructed. It took EIGHT WEEKS for an adjuster to contact our son. He asked him to come to look at the truck when he got home from work and the adjuster laughed at him. He doesn’t work those hours. Needless to say, we pulled the claim and our son bought the used parts and repaired the truck himself for a fraction of the estimate. Goodby Allstate.

My vehicle and home burnt down on November 11th, 2021. It was deemed Arson and I was deemed a victim since the incident. Allstate has a tow driver ready the next day, shocking. Unfortunately due to the landlord and the vehicle being on the property, I had to wait until that insurance part was done. A week later it gets taken to their collision center and deemed a total loss. I had to call my adjuster 2 weeks later because he never called. Come December 3rd still nothing until I call and I'm being told the investigator is in contact with EPS ( funny because I hadn't signed an any form yet ) come December 7th my rental vehicle that I paid for out of pocket up until April until I bought a cash vehicle... was in an at-fault accident. My adjuster was telling my RENTAL COMPANY my policy holders' other drivers talking about my fire claim when it's none of their business! My spouse was driving. They mess up the days and say that 3 months later they need a new claim form. They say after 59 days of having all the forms and acknowledging receipt AND saying I should have my answer in a few weeks for both claims ( this is the end of January) I get told I need a bank statement showing my burnt vehicle payments and something from this company and that etc.

To top it off, come to my renewal I go to log in to find out I HAVE NO INSURANCE. I had no idea nobody contacted me nothing. I complain to the superintendent of insurance and poof pink cards are in my email within hours. I then learn they took my collision coverage off for claim frequency... the last collision claim I have is from 2013. The rest are the fire and a hit-in-run ( in a 9-year driving record). To top it off completely they ask for an inspection for my 2000 truck... they demand it within 5 days because 5he truck is 12 years or older.. it is 22 years old and was definitely over 12 years when I had the policy for a whole year. I then received a cheque in the mail for pennies stating my policy had been terminated because I didn't get the inspection in a week's time but they're extremely prompt in handling the claim. I've paid 5000 for my rental, and 5000 for my new vehicle I had to buy cash not to mention the new insurance company and all my accommodations needed thanks to Allstate still not approving or denying my claim from 7 months ago.

Your insurance company is supposed to be on your side but Allstate would rather cut you down and up before paying a penny into your pocket.

The only hands you'll be in if you are insured with Allstate is a civil lawyer's hands. Trust me you'll need one.

Just had my first car accident. Need to get the bumper replaced. Phone customer service KEEPS delaying my claim, telling me they don't have claim info, telling me it's after hours, whatever. After 9 business days, they never called me. I had to call and leave multiple messages. They only called me when I clearly stated I wouldn't be available. IT'S BEEN A MONTH AND I STILL HAVEN'T GOTTEN MY CAR FIXED. I don't care how much my parents pay this terrible company, I would have paid them more if they got my claim done in less time and saved me the stress of getting my car fixed from my first accident. Terrible company!!!