Car Insurance Reviews

Allstate Auto Insurance Reviews

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(328 reviews)
Allstate
1.4 out of 5 stars:
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If you need help, DON'T CALL ALLSTATE

by Ihateallstate on Sep 1, 2023
1 out of 5 stars

Our truck battery died, we called Allstate to see if they could help us. They sent a driver who said we weren't covered to get towed because of the area we were in, so already waiting for hours he LEFT US STRANDED, circling on the phone again until we had to call Allstate again and they said we ARE covered and sent another tow who actually knew their job. I had my cats in the boiling hot truck and I can't take them out fearing they'd get sick from mosquitoes that were heavy in the area. So we continue on our trip, pop a tire and have to call Allstate again. Lady left us waiting on the phone for 20 minutes just to tell us we're not covered to get our trailer towed along with our truck only the truck is insured. EXCEPT THE PREVIOUS TOW ALREADY TOOK OUR TRAILER. Nobody knows the policies or their job descriptions, learn how to do your jobs or don't offer insurance to people.

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Claim process is terrible

by Xingtai Han on Jul 20, 2023
2.3 out of 5 stars

I’ve been with Allstate for many years, the prices are very good. However, the service is horrible when you claim damages. I claimed front damage repair for my vehicle and I was told to wait for five business days to get answers from an adviser. Unfortunately, after a month, I got nothing! I called the advisor three times and he didn’t want to answer the phone, I left a message and still no response. I paid insurance for three vehicles so many years without any claim and they don’t want to cover the damage!

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Very slow claim processing time

by Not happy with All State on Oct 6, 2022
1.3 out of 5 stars

I’m in Toronto and I got into an accident almost 3 weeks ago. I still have not spoken to an advisor or anyone working on my claim only customer service, despite my many phone calls and emails to my advisor, rentals, etc… My car sat in the pound for 2 weeks and I had to call every day to make sure it eventually got towed to the mechanic. The estimate from the mechanic was quick but now I have to wait for the adjuster to review it and make a decision…. I’m sure I’ll be waiting at least another week for them to do that. Meanwhile, I’m driving a rental that I only have a month to drive because of my rental allowance. This company is so slow, and they do not care to actually help its customers. I have no idea what I will do after next week if my car is not fixed or if I have something, anything to drive by next week.

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Bad driving record? Your insurance rates can be double the standard insurance rate. Let us help you get the better auto insurance rate without breaking the bank.

The worst auto insurance company - Allstate

by Ding on Oct 4, 2022
1 out of 5 stars

Very selfish and greedy insurance company. The company's policy is very bad for the clients. The customer service is bad, I made a claim this year they said somebody will call me back but for more than a month nobody call me. I've been with them since 2014, and never had any claims until this year 2022 I have two small claims totaling about $3000. Just because of these two claims and a speeding ticket in 2020, they immediately decided to kick me out and not renew my policy. I have been driving for 18 years and have been with different insurance and this is the worst insurance I have. Be careful to deal with this company. They don't want you to make any claim otherwise you got kicked out.

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No one took care of our claim.

by Jane on Sep 17, 2022
1 out of 5 stars

If I could, I would give this company zero stars. We were involved in a car crash in mid-June, 2022. The driver involved in the incident ran a red light. Three months have passed now and the advisor taking care of our case never reached out to us. We have tried to call him countless times and the phone never went through, we have left him a ton of messages and he's never responded to us. We've even tried to reach out to his manager, and still have not yet received any calls back. Besides, the auto shop Allstate referred for repairing our car charged us $500 and we were informed that Allstate would return the money back to us. We feel so disappointed with this insurance company and no one from the claim center can help us.

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Slow...

by Leila on Aug 10, 2022
1 out of 5 stars

The worst insurance I have ever seen. They don't accept to pay for the part which is damaged after an accident only because that part already has rust. They are slow. They are not available.

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Great to get you a rental Vehicle. Horrible to make contact with the client or repair shop!

by Kj on Aug 10, 2022
1 out of 5 stars

Unreal the worst service I've seen. I have never been contacted by Adjuster. I've had to do all the work myself. The shop is still waiting for the go-ahead to repair a vehicle. What a waste of time! I would fire the Management team of this Corporation! Unreal.

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I filed a claim in June, almost August now...

by Min on Jul 25, 2022
1 out of 5 stars

Still, no one has contacted me. I called, emailed 5 times, and reached out to my agent, but even the agent cannot get a reply from an adjuster. Horrible company.

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Claim

by Md Azharul Hoque on Jul 13, 2022
1 out of 5 stars

I did claim Jun28,2022. Still waiting to fix my car. But nobody contacts me.

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Customer Service

by Pnewman3 on Jul 12, 2022
1 out of 5 stars

My husband drove our pickup out of Province to visit our son and flew home to attend an oncology appointment for me. He told our son to feel free to drive it. On his way home from work our son was involved in a collision during a snow storm. He had pulled off the road and someone lost control and T-boned him. No injuries and he was able to drive it home. I submitted a claim the next day. I made several phone calls and emails to follow up on this. Our son took the truck to a repair shop for an estimate as instructed. It took EIGHT WEEKS for an adjuster to contact our son. He asked him to come to look at the truck when he got home from work and the adjuster laughed at him. He doesn’t work those hours. Needless to say, we pulled the claim and our son bought the used parts and repaired the truck himself for a fraction of the estimate. Goodby Allstate.

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