Allstate Auto Insurance Reviews

My husband drove our pickup out of Province to visit our son and flew home to attend an oncology appointment for me. He told our son to feel free to drive it. On his way home from work our son was involved in a collision during a snow storm. He had pulled off the road and someone lost control and T-boned him. No injuries and he was able to drive it home. I submitted a claim the next day. I made several phone calls and emails to follow up on this. Our son took the truck to a repair shop for an estimate as instructed. It took EIGHT WEEKS for an adjuster to contact our son. He asked him to come to look at the truck when he got home from work and the adjuster laughed at him. He doesn’t work those hours. Needless to say, we pulled the claim and our son bought the used parts and repaired the truck himself for a fraction of the estimate. Goodby Allstate.

My vehicle and home burnt down on November 11th, 2021. It was deemed Arson and I was deemed a victim since the incident. Allstate has a tow driver ready the next day, shocking. Unfortunately due to the landlord and the vehicle being on the property, I had to wait until that insurance part was done. A week later it gets taken to their collision center and deemed a total loss. I had to call my adjuster 2 weeks later because he never called. Come December 3rd still nothing until I call and I'm being told the investigator is in contact with EPS ( funny because I hadn't signed an any form yet ) come December 7th my rental vehicle that I paid for out of pocket up until April until I bought a cash vehicle... was in an at-fault accident. My adjuster was telling my RENTAL COMPANY my policy holders' other drivers talking about my fire claim when it's none of their business! My spouse was driving. They mess up the days and say that 3 months later they need a new claim form. They say after 59 days of having all the forms and acknowledging receipt AND saying I should have my answer in a few weeks for both claims ( this is the end of January) I get told I need a bank statement showing my burnt vehicle payments and something from this company and that etc.

To top it off, come to my renewal I go to log in to find out I HAVE NO INSURANCE. I had no idea nobody contacted me nothing. I complain to the superintendent of insurance and poof pink cards are in my email within hours. I then learn they took my collision coverage off for claim frequency... the last collision claim I have is from 2013. The rest are the fire and a hit-in-run ( in a 9-year driving record). To top it off completely they ask for an inspection for my 2000 truck... they demand it within 5 days because 5he truck is 12 years or older.. it is 22 years old and was definitely over 12 years when I had the policy for a whole year. I then received a cheque in the mail for pennies stating my policy had been terminated because I didn't get the inspection in a week's time but they're extremely prompt in handling the claim. I've paid 5000 for my rental, and 5000 for my new vehicle I had to buy cash not to mention the new insurance company and all my accommodations needed thanks to Allstate still not approving or denying my claim from 7 months ago.

Your insurance company is supposed to be on your side but Allstate would rather cut you down and up before paying a penny into your pocket.

The only hands you'll be in if you are insured with Allstate is a civil lawyer's hands. Trust me you'll need one.

Just had my first car accident. Need to get the bumper replaced. Phone customer service KEEPS delaying my claim, telling me they don't have claim info, telling me it's after hours, whatever. After 9 business days, they never called me. I had to call and leave multiple messages. They only called me when I clearly stated I wouldn't be available. IT'S BEEN A MONTH AND I STILL HAVEN'T GOTTEN MY CAR FIXED. I don't care how much my parents pay this terrible company, I would have paid them more if they got my claim done in less time and saved me the stress of getting my car fixed from my first accident. Terrible company!!!

What exactly is their protocol for calling on new claims is all over the place, 2-3 days, I was told on the phone could be up to 9 days - WOW, what kind of customer service is that!
Allstate is everything “NOT”, what they claim to be, interested only in taking your money and CUSTOMER CLIENT CARE does not seem to be in their values and vision...

Took over a month to complete my claim with them and the entire process was a massive pain. The adjuster assigned to my claim never ONCE returned my calls or emails. I even mentioned it to who I thought was a manager and no one ever acknowledged that issue. It took forever for anyone to get back to me & the reason I got was there "busy" which I strongly believe was a cop-out. When one of the adjusters reach out to advise my truck was a write-off, I asked if I could bring it home to take off the aftermarket parts in my garage & not do it in a parking lot as I had electrical items that needed to come off, he told me - no. And I wasn't allowed as it was a "liability", when my husband called and asked the SAME THING, he let him with no issues. 2 weeks after the initial claim my vehicle was deemed a write off so when I called my broker to take it off my policy I was told it is not allowed till the claim is completed but would get credited. Once the claim was completed I reach out again to my broker to take it off my policy, she did but was advised I would be getting charged again for something I have not physically had in my possession for a month at this point. Once I voiced my concern and asked to speak to a manager I got the date backdated but won't be getting a refund, they would credit my remaining payments but when I called 2 weeks prior they lead me to believe otherwise, so they took my money no problem but now won't give it back. This explains why it was by far the cheapest I found..... Will definitely be looking for a new company.

First time dealing with them on a not a fault claim. Two weeks no responses, the car cannot be driven, no return calls or return emails.
Service is terrible so no matter how good a deal seems there is always a more expensive reason why...

If you are looking for insurance coverage for anything, please do not go with ALLSTATE. I have the worst experience. Had a minor not-at-fault accident in November, called and put in a claim and up to today February 17th not a single person has called me. Employees are so incompetent that I call every other week and not a single person knows what is going on with my claim. The claim adjuster I was given has never called me, I was asked to call his manager, I did leave multiple messages yet no callback. They made me drive an accident car without a tow truck to the collision place they asked me to drop the car. They took my car since November, I don't have a car to use and the worst part, they are still charging my account monthly for insurance coverage. I was even advised by one employee to escalate further as this is really unprofessional. Oh well, I did and was given an escalation number. Yet no one called me. Please do yourself a favor DO NOT USE ALLSTATE INSURANCE.

I placed a claim and after more than a month still no clear answer from them. They even don't answer their phone or return a message or calls.
Very poor service!

Bad service in a claim. No one even calls me back and my claim it’s been Sept 2021 until now nothing... They keep saying they will call me back but no one is calling me back and when I call no one able to take my call. What is this company?

I got in a car accident on Friday the 17th and was not my fault. I've been calling since Monday and no answer and/or update on our rental or car 🤬🤬🤬 I would not recommend Allstate and we better get our answers soon