Allstate Auto Insurance Reviews

Our truck battery died, we called Allstate to see if they could help us. They sent a driver who said we weren't covered to get towed because of the area we were in, so already waiting for hours he LEFT US STRANDED, circling on the phone again until we had to call Allstate again and they said we ARE covered and sent another tow who actually knew their job. I had my cats in the boiling hot truck and I can't take them out fearing they'd get sick from mosquitoes that were heavy in the area. So we continue on our trip, pop a tire and have to call Allstate again. Lady left us waiting on the phone for 20 minutes just to tell us we're not covered to get our trailer towed along with our truck only the truck is insured. EXCEPT THE PREVIOUS TOW ALREADY TOOK OUR TRAILER. Nobody knows the policies or their job descriptions, learn how to do your jobs or don't offer insurance to people.

As long as you're just paying them and not using their services for anything, Allstate seems good. But, once you make a claim or want to use the roadside assistance service that you paid for, expect to be disappointed.
It took 4 weeks for me to get a response from an agent AFTER I filed a claim for an incident I was involved in! 4 WEEKS just for a response!
I have two vehicles, one I drive in summer and take off the road in the winter (my summer car). Said summer car was involved in the incident and I needed to arrange to have it towed to the body shop, as I wasn't able to book it in until winter when this car is off the road (so I can't just drive it there). I had previously purchased AllState's Roadside Assistance services for both of my vehicles, and when I did that, I explained my situation to the customer care agent and was ensured that I'd be able to have my summer car towed to the body shop for the repairs and that I just needed to call 1 hour before I need it towed to arrange it.... so that's exactly what I did. I called RYAN at Roadside Assistance (Ontario) and explained the situation and (attempted to) book the tow, only to be rudely told that they would NOT be towing my vehicle because it was damaged (rear quarter panel dented due to said incident that I filed a claim for and was having repaired through my Allstate INSURANCE!). This didn't sit well with me and ended up turning into quite an argument between Ryan and myself. So I asked Ryan if I called to have my other car towed (for whatever reason) and my driver's door has a dent in it are you not going to tow it because it has an irrelevant dent? And his response was, "NO, we wouldn't tow it."..... So, I asked him to send me documentation that proves what he's telling me is true and he denied to do so. He also denied transferring my call through to customer service OR putting me through to a manager. He also was rude and threatening to "flag" my account! After that, I called Customer Service again and explained everything to them, they ensured me that I could have my car towed, transferred me through to a different Roadside Assistance agent and that agent arranged the tow without any issues whatsoever! I'm extremely upset and disappointed with AllState, and RYAN at Roadside Assistance is a horrible person to deal with and should be fired immediately for his actions. This whole situation has been a complete nightmare from the day I filed my claim. I'll be getting my car fixed and looking into some other insurance companies. Hopefully, I can find one that still values and respects their customers.