Allstate Auto Insurance Reviews

Got my vehicle stolen within the first week I got it. It's been 3 weeks and I have called and emailed my assigned adjuster and nothing. Terrible customer service. Reading everyone reviews is very scary, and after my claim is settled, I will be switching insurance companies. It takes hrs to just get in contact with an agent to make a change on your policy. Stay away from the horrid company.

If there is a zero here I would choose it. It’s already been months since my car got stolen and the adjuster assigned to me called me only once. I need updates on what is happening and what's gonna happen next. It is really tiring to call claim services for almost every day and they just gonna tell you to call your adjuster who doesn’t care. It’s so frustrating.

I had my car stolen on February 17th, it was recovered on the 19th, my vehicle has been sitting at the dealership for a whole month with no action from Allstate
I have lost count of how many emails and phone calls I have sent and called and no reply. I called the adjuster leaving a message I was going to be away for a couple of days and while I was gone he called and left not a nice message of how I did not answer the call and left another phone number he can call me at.
I have emailed him twice and called him twice and no reply.
In the meantime, I had to borrow a vehicle because my daughter has a broken leg (the day my car was stolen I was getting her on the wheelchair into emergency). My husband passed away and I have to borrow a vehicle again to deal with his funeral and other stuff that needed to be done
In my whole life, I have never had to deal with such nonsense, this is unacceptable.

Terrible customer service! Stay away from Allstate!
My car was stolen on 30-August-2021 I contacted Allstate right away was told that adjuster Johan M will call within the hour but 6 days later no call was received and when I am calling Allstate I had been on the phone for more than 1.5 hours and as soon as someone picks up the phone they hanging up right away knowing who I am and could call me back but never done!
Stay away from Allstate!