Allstate Auto Insurance Reviews

In just over a month, I have talked to 4 different agents who told me 4 different prices for the three vehicles that I own and share with my children. It’s absolutely outrageous that this can be happening. Not only are they telling me different prices, but they are also not honoring what they say. I’ve had no paperwork in over a month, the app info is always wrong and after having added a third car, they have just withdrawn $1405 for one month. My 18-year-old son is paying $4265, my daughter is paying $2800, and I am paying $2028. It’s robbery and I want out. It’s a total of $9100/year. It’s like having a second mortgage to drive. I can wait to find a new insurance company who knows what they’re doing.

They ask you to install the app to get discounts the following year but they just lie to you and rip you off. I was supposed to get 22% discount but at the renewal not only I didn’t get any discount but also they increased both my auto and home insurance 30%. I had no claim/tickets but they didn’t drop my rates. I had heard the same from other people.

Changing address will change your policy to premium. Even you want to cancel your policy, they will charge you a lot or delay the process just to increase your charge!

I have never experienced such terrible customer service before until now I still can’t believe it. I had my daughter on my policy as a second driver until she decided to get her own car, we called Allstate a whole week before she was due to pick up her car, and they told her someone will call her, two days passed before she got a call, and even then again, she was told someone else from another department will have to call her back. Come the day to pick up her car, no one called her, so she called, and after being on hold for over 30m, she was told they’ll get an agent to call her back. She ended up calling another insurance who dealt with the coverage right away, so she could go pick up her new car. I still can’t understand why there were so many loops to jump through. Anyway, it was their loss.

Worst possible customer service ever... they never answer your calls... (on call for the last 64 minutes to add one driver to my auto and still no answers).
3 weeks ago, I called to report an accident and it took them more than 30mins to answer the call. Once they did, they offered no help and were disrespectful.
However, they are great at getting your money: if you call for new insurance, they will answer within seconds (I tested with another cell phone while still waiting to get somebody to answer my call and they answered right away).

Very unprofessional! You cannot contact your office anymore, you’re directed to an answering service and they don’t answer! I will be moving all of my insurance needs, after 15 years. It makes me very unhappy! They’re so unprofessional, the supervisor in Sudbury G, Myles, sent me his T4. I’ve been sooo unhappy for sooo long!!!! I haven’t moved my policies because I would have to get all my vehicles re-certified. It’s a joke the way Ontario lets these companies operate

WAITED FOR 44min at customer service call... They DON'T HAVE ENOUGH STAFF to handle the calls and putting us on hold. Just repeating Advertisements boasting their company and frequently 'a patience is appreciated. VERY POOR MANAGEMENT.
No Queue System and Your queue status numbers. Unfortunately, this company just plays an auto message and KILLING OUR TIME. Finally closed giving a call back message.

The story did not end. The next day they called at a random time for just a second and dropped a voice message to call another number.

This number, the same sad state of affairs and call went for 51 minutes and I dropped. Going to the nearest office to just give a change in payment information.

I am 8 months with Allstate, got a quote for 1936$ signed it and received a bill for 2105$ (1)!
I changed my address before it, my advisor said - you receive a refund. However, after that, he said no refund (2)!
I asked - can I cancel my policy, how much shall I pay penalty? And advisor said around a one-month premium. I requested cancellation, he wrote me - you may lose your 4 months premium (3)
And there are more and more and more :(
I cancelled it but expect trust, not money... I was a respectful client always but when I asked the reason for such behavior, I expect the company advisor to remain respectful with me but he was not...

Got a new car after being with Allstate for 6 years I requested a date to be withdrawn out of my account. They choose 2 days before the date I choose and now every month my insurance bounces they refused to change it because it's a new policy. Cancelled and went somewhere else for half the amount and they are charging me 2x my monthly amount only having the policy for less than a month. Total rip-off! Don't go with these guys!!!