Allstate Auto Insurance Reviews

Our truck battery died, we called Allstate to see if they could help us. They sent a driver who said we weren't covered to get towed because of the area we were in, so already waiting for hours he LEFT US STRANDED, circling on the phone again until we had to call Allstate again and they said we ARE covered and sent another tow who actually knew their job. I had my cats in the boiling hot truck and I can't take them out fearing they'd get sick from mosquitoes that were heavy in the area. So we continue on our trip, pop a tire and have to call Allstate again. Lady left us waiting on the phone for 20 minutes just to tell us we're not covered to get our trailer towed along with our truck only the truck is insured. EXCEPT THE PREVIOUS TOW ALREADY TOOK OUR TRAILER. Nobody knows the policies or their job descriptions, learn how to do your jobs or don't offer insurance to people.

I’ve been with Allstate for many years, the prices are very good. However, the service is horrible when you claim damages. I claimed front damage repair for my vehicle and I was told to wait for five business days to get answers from an adviser. Unfortunately, after a month, I got nothing! I called the advisor three times and he didn’t want to answer the phone, I left a message and still no response. I paid insurance for three vehicles so many years without any claim and they don’t want to cover the damage!

I called a week and a half ago and was told to go online to cancel my auto insurance. Today I had to call them back to actually cancel and speak to someone. I again called them back and Antonia was quite dismissive and condescending. I asked to talk to a supervisor or manager to complain and request that tapes be pulled to validate. She said it’s not possible to speak to anyone but she can give me the ombudsman phone number. Seriously???

I thought Allstate actually cared about clients and having an optimal team, it is clearly stated over and over as I waited on hold. Perhaps some customer care training is required for the front line.

Horrible customer service, definitely do not care about customers at all.

The best part of dealing with Allstate was talking to Yosra, she was professional, patient, helpful, polite and super nice.
Until I talked to her I was going to change insurance companies, my experience with the adjuster was not good.
Thank you Yosra for being there for me.

Don't use Allstate. They're the worst!
I paid every month for my car insurance and when I have an accident they denied my claim and they even didn't let me know! Either
they make money from you...

If there is a zero here I would choose it. It’s already been months since my car got stolen and the adjuster assigned to me called me only once. I need updates on what is happening and what's gonna happen next. It is really tiring to call claim services for almost every day and they just gonna tell you to call your adjuster who doesn’t care. It’s so frustrating.

I had the worst experience with Allstate.
I had a minor ticket (Failed to carry insurance paper while driving), as that was a rental car, and the rental agency took the papers out while cleaning and forgot to put that back. So I get the ticket which was paid for by the rental company.
But I had no idea that time it will show up on my license.

To prove this I had to share all my chats and screenshots with Allstate.
I did that and they asked me to pay for the policy to start. I did the payment a day before my insurance start date. They called me to increase my premium by $600cad.
I told them to cancel my policy and they called back and said ok we will keep it the same.

The person who I talked to had very bad communication skills. Besides, the offers they provided were way higher than what I got from other companies.

Was the third party in the accident, someone run a red and hit a minivan crossing on a green pushing him into me.
Was towed to the reporting center, made the report then towed to a collision repair shop. Phoned Allstate to report the accident and was assigned a claim advisor.
The next day a senior claim advisor called and told me I have to sign a release for them to take the car back to their preferred repair shop or I’ll have to pay for the storage
Asked about the claim but was told it’s not her department but offered me a settlement for the car sight unseen. Still no response from my assigned advisor after numerous phone messages and emails or her manager, then a cheque arrived with no investigation or dialogue
Lodged a complaint with their Ombudsman but no response. What kind of a company is this? Now I have to hire a lawyer to clean this mess up. Stay away from this company at all costs.