Allstate Auto Insurance Reviews

I have been with Allstate for many years with home and auto insurance, by pre-authorized payment. This month I got an email saying my credit card company declined payment, therefore, there will be 50$-penalty for each of my cars plus home. I later found it is my credit card expired. I used one credit card for all pre-authorized payments. Other companies simply updated info with me later, instead of charging %50 for each account. However, my two cars are bundled in one policy, so even if there is such a big penalty, it should not be counted by each car, but should be counted as one policy account. By their harsh standard, they should only charge me 100 instead of 150.
If you have an alternative, do not stay with them!

Terrible company, whenever you call them they will put you on hold for an hour.

WAITED FOR 44min at customer service call... They DON'T HAVE ENOUGH STAFF to handle the calls and putting us on hold. Just repeating Advertisements boasting their company and frequently 'a patience is appreciated. VERY POOR MANAGEMENT.
No Queue System and Your queue status numbers. Unfortunately, this company just plays an auto message and KILLING OUR TIME. Finally closed giving a call back message.

The story did not end. The next day they called at a random time for just a second and dropped a voice message to call another number.

This number, the same sad state of affairs and call went for 51 minutes and I dropped. Going to the nearest office to just give a change in payment information.

If you want to get a quote someone will answer asap, but afterwards, if you have a question you will have to wait at least 20 min's on the phone just to talk to someone. Clearly shows they are only interested in gaining new customers and no after service or don't care afterwards.

The first evaluator said that the accident was no fault. Then he left the company. And his replacement was re-evaluated almost more than a month later and said it was 100% at fault. Meanwhile, the collision centre fixed the vehicle under the assumption that it was at no fault based on the paperwork that was sent to them by Allstate. Unprofessionalism at its best.

Bad claim experience, no follow-ups at all. The insurance advisor did not set up my policy correctly, no communication to resolve the claim.

I am 8 months with Allstate, got a quote for 1936$ signed it and received a bill for 2105$ (1)!
I changed my address before it, my advisor said - you receive a refund. However, after that, he said no refund (2)!
I asked - can I cancel my policy, how much shall I pay penalty? And advisor said around a one-month premium. I requested cancellation, he wrote me - you may lose your 4 months premium (3)
And there are more and more and more :(
I cancelled it but expect trust, not money... I was a respectful client always but when I asked the reason for such behavior, I expect the company advisor to remain respectful with me but he was not...

I cancelled my insurance due to their broker mistakes and when I called the company the agents were so rude and didn't listen to my claim and inform me the broker is quit and we are not responsible and nobody can help me! I don't recommend guys just a good name with zero quality!

I have a claim with them and every time I deal with them it's painful. They might be cheaper in the first year or whatever but the premiums will rise fast and the stress and HORRIBLE CUSTOMER SERVICE is not worth it.

Had a claim for our car. Hit a deer. It took months to settle. A lot of passing the buck and no one answering our calls. The "preferred" body shop was beyond terrible. It took us threatening lawyers and taking legal action for them to finally move our car to a good shop and get it repaired. Stress, headache and terrible customer service.

Have many more examples but there is limited space.

RUN! RUN! RUN away as fast as you can. If you choose Allstate you get what you deserve... which is a terrible experience.