Allstate Auto Insurance Reviews

If you want to get a quote someone will answer asap, but afterwards, if you have a question you will have to wait at least 20 min's on the phone just to talk to someone. Clearly shows they are only interested in gaining new customers and no after service or don't care afterwards.

The first evaluator said that the accident was no fault. Then he left the company. And his replacement was re-evaluated almost more than a month later and said it was 100% at fault. Meanwhile, the collision centre fixed the vehicle under the assumption that it was at no fault based on the paperwork that was sent to them by Allstate. Unprofessionalism at its best.

Bad claim experience, no follow-ups at all. The insurance advisor did not set up my policy correctly, no communication to resolve the claim.

I have had a worst ever experience with this company, I didn't want to write but believe me their customer service poor quality made me this writable, their agents are not enough knowledge for the process, please save your time and avoid them

I am 8 months with Allstate, got a quote for 1936$ signed it and received a bill for 2105$ (1)!
I changed my address before it, my advisor said - you receive a refund. However, after that, he said no refund (2)!
I asked - can I cancel my policy, how much shall I pay penalty? And advisor said around a one-month premium. I requested cancellation, he wrote me - you may lose your 4 months premium (3)
And there are more and more and more :(
I cancelled it but expect trust, not money... I was a respectful client always but when I asked the reason for such behavior, I expect the company advisor to remain respectful with me but he was not...

Got a new car after being with Allstate for 6 years I requested a date to be withdrawn out of my account. They choose 2 days before the date I choose and now every month my insurance bounces they refused to change it because it's a new policy. Cancelled and went somewhere else for half the amount and they are charging me 2x my monthly amount only having the policy for less than a month. Total rip-off! Don't go with these guys!!!

I cancelled my insurance due to their broker mistakes and when I called the company the agents were so rude and didn't listen to my claim and inform me the broker is quit and we are not responsible and nobody can help me! I don't recommend guys just a good name with zero quality!

I have a claim with them and every time I deal with them it's painful. They might be cheaper in the first year or whatever but the premiums will rise fast and the stress and HORRIBLE CUSTOMER SERVICE is not worth it.

Had a claim for our car. Hit a deer. It took months to settle. A lot of passing the buck and no one answering our calls. The "preferred" body shop was beyond terrible. It took us threatening lawyers and taking legal action for them to finally move our car to a good shop and get it repaired. Stress, headache and terrible customer service.

Have many more examples but there is limited space.

RUN! RUN! RUN away as fast as you can. If you choose Allstate you get what you deserve... which is a terrible experience.

Acacia D is the worst person who can speak with. She is super rude and might even hang the phone up on you and she has done that. If you get in touch with her just ask someone else to assist you for a better answer which I did and the results were positive.

Cancelled my policy two days after signing up as I found several other options for way, waaaaay cheaper. They are charging me $225 to cancel! After 2 days!
I was told if I had called within 24 hours, they might have been able to waive the fee. But, I did call within 24 hours. Unfortunately, they clearly don't have enough staff on hand as I was on hold for over an hour and had to leave for work. So was I supposed to miss a day of work to cancel on time?
Not that I would have known about this 24-hour window. I wasn't told anything about a cancellation fee when I signed up. NOTHING. And on top of that, the paperwork and temporary pink slip they were supposed to email me was never sent to me.
So thank you TD, for robbing me of over $200 that I don't have for a made-up fee you surprise people with. Big business at it's best.