Allstate Auto Insurance Reviews

I have been with the company for 20 years. The service was excellent. In the last couple of years the Ottawa offices have been going through agents like weekly. You talk to somebody one day , the next day they will be gone. The managers will return your calls or emails after 5 days (if they do). You do not feel they care when you are talking to them. I am fed up and I am switching. I will try to convince my friends and relatives to switch too.

I have read the reviews now , have i read it earlier i could not been with Allstate. All the -ve reviews are so true nothing is +ve .Now i am going through a claim not @ fault & i am experiencing awful time.The adjuster is playing game & doing the side business. He is very rude no communication after repeatedly sending emails & phone calls no reply.He send an offer @ 50 %.My advice to all to stay away this company . YOU ARE IN VERY BAD HANDS.

I have been with this company for over 30 years, I had a few claims over the years but none were my fault, so all was fine. After 30 years I had my first at fault accident, minor fender bender. My insurance has been increased by 80% can you believe this. Stay away.

Allstate is a terrible company to deal with. So terrible that I do not even want to give them a 1 star rating. The only reason I switched to them was because I was saving money on auto insurance through them. Little did I know what a terrible decision I was making. For all the consumers out there reading this review, please do not base your insurance decisions on how much money you save with an insurance company. It really is the level of service you receive when you enter into a claim. The Claims Adjustor was rude, called me a liar, and was so aggressive to deal with! This is an accident in which we are not at fault, but we are being charged with 50% of the liability because the other party lied in their statement. Allstate so far has not shown us any support. I have not felt for even a second that they are fighting for us and giving us the best possible care. They are in this business only to make money. The insurance agent that I signed through has been highly unprofessional, and will not return our calls. All in all a terrible experience. Please do not go with Allstate Insurance. You will regret it later if you do.

I moved to a new postal code and my car insurance doubled, which is obscene. They claim i moved to a higher accident area. One should pay on their driving record and not where they live.
If you live in a certain high area you will pay that additional premium for life. it will NEVER change. It is just a ripoff to pick your pocket.

Worst insurance company ever, they will look for any excuse to cancel claim , i would hate to see anyone go through what i went through , i ended up fixing my car myself

The customer service is awful - even though I was not found at fault, they still communicated to the other insurance agency that I was difficult to work with and there are notes on this.

Claims adjuster in Calgary should have a review of her work because it's less than exemplary - I was never properly informed on anything and had to find out EVERYTHING from the OTHER INSURANCE COMPANY who proceeded to tell me that my agent told them that I was difficult to work with.

If I'm difficult, fine, but this is ridiculous. You can make a statement about me that's negative if you performed your job adequately. I had no information to go by and had to fumble my way through the process which of course would be frustrating for another agent, I get that, but Allstate has been horrible with their service so I have zero foundation for what I was getting into.

Accident 6 months ago, still no resolution, they are looking for every possible reason not to pay.

I had my first accident on nov 17/2014 and they finally came back to me with an offer on Jan 15/2015, They took the car back and now I have no vehicle and no payout (jan 22). As soon as this is settled, I will be looking for another instance company.