Allstate Auto Insurance Reviews

I have auto and home insurance with All states. When I call the line no one responds to my call, I have to wait 30 plus minutes, and then I have to give up on wait time and call again. No one picks up call ever. It brings stress in customers who are trying to get hold of agents.

I hope they can make efforts to timely respond to customers calls. The agents don’t even respond to emails ever. It’s frustrating when we pay them in timely manner.

For over 3 months I am calling them to remove my car off the insurance that they said is scrapped, and they are still charging me. Their staff keep saying the same thing, we have everything, and we are processing, and it takes 10 days. My advice, you will continuously be paying for a non-existing vehicle. Very, very poor support and system. Do not buy from them.

I had an auto insurance policy through Allstate, and didn’t have any issues! Other than the fact that I submitted a void cheque way before my payment was due to come out and was told it was updated. They then still proceeded to take the payment out of the wrong account. I emailed a broker that I have been talking to and helped me start my policy, and was told that it was updated, and they would try to take it out again. They took the payment out of the wrong account for a second time, leading to my auto policy now being cancelled unless I come up with the full amount. Long story short, I am being cancelled for something that is not the fault of my own. Be cautious with this company as a cancellation can affect your chances of getting low rates/monthly payments. Very disappointed as I was not apologized to, but yet punished for something that isn’t my fault.

I go with Allstate 3y and don’t have any accident but my bill still go up every year. When I called and asked the customer service, they don’t make the good deal for me, just explaining now everything go up that why my auto insurance go up too. While another company will make the good deal for me. I think Allstate don’t need me as the customer.

I have been waiting for a refund check of $660.75 as I cancelled my policy on April 23, 2024…. Agent forgot to cancel, so my money was withdrawn on April 27, 2024. I’ve been trying to get my money back since May 6 was told it took 15 business days for a payment to clear… lies! Automation payments don’t take 15 days to clear. Called Allstate again May 10, check has been issued and is in the mail… called May 16 they blamed Canada post, was also told that same day by someone else I’d have my check by May 22…. Guess what, still no check! I called as soon as I got home from work and was on hold for 35 minutes listening to bullshit about how important their clients are! So important, they can’t answer a call… or send the money they owe clients! Definitely would not recommend. I left Allstate as my insurance increased by $111.00 a month, no home or auto claims ever! Apparently because of my postal code, the rates went up. They are lying to me about my money and I this company does not care one bit about their clients!

Allstate insurance is next to impossible to contact in my area. I have called several times and have been on hold for as long as 30 minutes before giving up. I sent email to cancel a policy, received an auto reply stating they would contact me within 5 business days...still no response 9 days later. Customer service has been a nightmare!! Thank god, I did not have to contact them regarding a claim! All policies now finally cancelled and will never contact them again even for a quote!

They ask you to install the app to get discounts the following year but they just lie to you and rip you off. I was supposed to get 22% discount but at the renewal not only I didn’t get any discount but also they increased both my auto and home insurance 30%. I had no claim/tickets but they didn’t drop my rates. I had heard the same from other people.

Got my vehicle stolen within the first week I got it. It's been 3 weeks and I have called and emailed my assigned adjuster and nothing. Terrible customer service. Reading everyone reviews is very scary, and after my claim is settled, I will be switching insurance companies. It takes hrs to just get in contact with an agent to make a change on your policy. Stay away from the horrid company.

I've been on hold for over 2 hrs to speak to an agent about my policy and give them info they requested. So while I'm waiting, I download their app to go through that way. The app doesn't work, no policies show up and you just get an error message. The worst company to get through to I have ever experienced. You are taking high premiums, pay people to answer the phones and stop wasting my time. I'm looking for another provider.

The cancelled my insurance as for the first time in my life at age 65 I had two minor collision, first one did not even claim at all.
They had my credit card, without contacting me first, they send $153 for collection company that I had no clue, and they did not have courtesy to ask me first to pay the balance.
Customer service horrible.
I made a huge mistake because of a friend who was working in Allstate, I switched.
Please stay away from this company, so unprofessional and no service.