Allstate Auto Insurance Reviews

I have zero tickets, no accident in the last 10 years. Nothing has changed since last year, yet my premium went up by $9 despite the additional discount from driving. They gave me a poor explanation. I haven’t seen such an increase in 7 years which makes me wonder if I am paying $100 more in 2020 for the $30 one-time COVID-19 payment I received. Maybe they took the extra $60 to cover up payment for others with much higher premiums since the 25% of a month’s premium was decided by the ministry. COVID-19 money was taken from us, Allstate never takes a loss.

I have a very unpleasant experience with Allstate & their claims service. There was an incident with my car and another in a private lot back in 2017. The damages were minimal so we didn't file a claim and paid for the damages ourselves but we did file collision report. 2 years later, we came to renew our insurance for 2020 and then that's when we came to know that was a claim that was closed from this incident and it was deemed I was at-fault when that wasn't the case. When I called them, they said they sent 2 letters and they called but we didn't receive anything. They wouldn't open the case either since the dispute period of 1 year has ended. This was very frustrating as we would have disputed it if we knew of such a claim. Fortunately, I had first-time at-fault forgiveness which protected our premiums from this claim however, I didn't need to use it if we had disputed it. Allstate's actions from this incident were completely unacceptable and they should have made more of an effort to contact us when this claim was made.

I call today to make some changes to my Car Insurance. First, the representative said that they cannot find my policy, then once they find it. I ask to make the changes, the representative said the system does not allow to make the changes I requested. She put me on hold after she comes back she said she made the changes as requested. Since my mileage went down if was expecting a little break, I ask her for my monthly payments but she did not give me the straight answer after asking her many times she gave me the monthly breakdown. After I hang up the phone I realize that the payment remains the same. So, I call back and spoke to another lady, she told me that we need a written letter to make the changes when I ask her why the previous representative lies to me and did not ask me for a written request she had no answer. Never had this kind of experience with Allstate.

1) I was given an Adjuster name and they were to contact me within 48hrs. I was not contacted and so, therefore, I had to contact them. 2) I have a rental through insurance. Estimated time for my vehicle to be fixed was on Feb.15/19 and I had to return rental then. Miscommunication error between Allstate and dealership and my vehicle will not be ready on Feb.15/19. I informed Allstate Feb.13/19 about this and that I will not return my rental. I was not advised about any out of pocket charges to me if I don't return the rental. Why should I be charged? Why should I return my rental when my vehicle has not been fixed yet?

I had an accident three days ago. My car was damaged. I have called them many times and talked with different people. So far no one called me back. I even have a claim number. That means I still have to wait. My life is very inconvenient without car. Here is what Montreal is. Be careful when you want to choose insurance agency.

I have been with Allstate Insurance since 1986. I have always had good service from them. For the last 20 or so years, I have had 6 cars, a utility trailer, 2 motorcycles, and 2 homes insured with Allstate. Of course, they always made sure we were aware of all the perks and discounts that we were receiving by having so many vehicles and our homeowners combined. There was never a reason to look outside of Allstate for insurance. I just figured with multiple policies, discounts, etc., that Allstate was the company for me. Boy was I wrong. I just looked into switching to Travelers insurance and I saved almost $3000/year just for the vehicles. That is unbelievable. I figured that I could save a few hundred dollars but $3000? No wonder Allstate provided us with such good service - THEY WERE RIPPING US OFF FOR OVER 20 YEARS. It really does not pay to be a loyal consumer these days. I would not recommend Allstate to anybody. Shame on you Allstate. Let the consumer beware.

I had a weird experience with customer service always trying to bully me on extras and endless questions. Unlike companies like Belair, their customer service desk works on commission, so they're keen to sell even if it's not the right product for you. This is an American company selling into Canada, but I found it not professional at all and I spoke to 3 of their helpdesk guys trying to find answers. I'm glad I didn't bite, as I imagine the pain of processing a claim with this helpdesk. It's a challenge finding a good insurance company. Companies like Aviva offer better prices, but their helpdesk is in India, most don't understand English, they work from a script. So I went with Belair and left Allstate in the dust!

Made promises they couldn't keep. After giving up on them and cancelling the policies, still don't have my money back, 7 weeks and counting. Save yourself the frustration, go elsewhere. Sherwood Park, AB store made this a terrible experience.

I have been with this company for over 30 years, I had a few claims over the years but none were my fault, so all was fine. After 30 years I had my first at fault accident, minor fender bender. My insurance has been increased by 80% can you believe this. Stay away.

I was with allstate for one year, thye had a great quote for me so I went with them. When it came time for renewal and having had no claims or tickets I was expecting a lower price. When I got my renewal it had gone up $500 for the year. I was not impressed. I called the 1800 line and spoke to a rep and he was as confused as I was and said I had even gone up a grid so it should have went down and told me to call my local office. I called the local office and again the girl had no idea why the pricing was the way it was and proceeded to tell me I could get discounts if I wanted tennants insurance etc.. Why would I want to pay more for other services to lower my auto insurance? I called another company and was quote $600 less, thankfully. Needless to say I will not be using, nor recommending allstate to anyone.