Intact Insurance Auto Insurance Reviews

After the accident, I was not informed with proper information. After I cancelled the policy, I was still paying auto insurance when I had no vehicle and when I realized and stopped the payment, they slapped me with cancellation for not paying the bill.

Intact insurance worked closely with their preferred body shop to deny repair to most of the damage from my accident claim. Even though the OTHER VEHICLE was 100% at fault!!! I was the one screwed over. I was returned with an unsafe vehicle that shouldn't be driven. The only way I found out was when I backed my truck up and turned the wheel - the tire ground against the wheel well. I returned to the body shop only to be told the wheel well need adjusting. Part of their big repair, the impact crushed the bumper in and damaged the wheel and tire, all the plastic shrouds and trim also damaged. They replaced everything visible and cosmetic, but upper control arm, the important part, that allows you to steer and affects the handling, performance and safety of the vehicle. That they don't fix!!! The only reason I found that was I went to a reputable shop and they within 15 min. found it and they never did a front end alignment either, not possible with that damage!! My front driver side wheel was shoved back 1 1/2" and tires were not aligned. When I contacted Intact, they refused to repair it, they said I probably damaged it from a pothole, he says they damage very easily from a pothole!!! Wow!!! So it didn't bend from a 5,000 lb vehicle smashing into me at 50 kmh? Just brutal!! They suck and so does their preferred lying body shop. Never trust them, they are a team, their #1 job is to not pay!! They changed one tire giving me unmatched tires, never fixed the CD player that jammed my CD and broke from the impact, the lousy horrible Bondi and paint job, I could have done it better, the bad customer service, it was a horrible nightmare, eventually I took my truck to another shop and had them fix and I paid again. So, as long as you're paying, Intact is there, you have a claim, they're gone!!

In 2002 my Lexus book price was $75,000. Now in Feb. 2019 Intact does not want to pay $3,200 for an accident claim and instead calls it a total write off! They want to convince me that the actual value of this car which is in perfect condition except now missing a corner of the front bumper should be put in the junkyard and tagged as a salvage vehicle. To make attempt to prove their point, they supplied me with a single comparable rusted out car on sale in Kijiji that had over 400,000 km on the odometer! My car has 200,000 km. They seem to try every trick to not pay a fair price and save themselves a few dollars. With a little research, I have lots of comparable car sales that can prove the current value is well over $5000 and this car is not a write-off. My advice to others is don't allow the insurance companies to lie to you. Challenge them and go the next step which is contacting their Ombudsman to settle.

My car is a total loss. Took 3 weeks to tell me that then the money was supposed to be direct deposited in my bank, 6 days later still not there. Then they told me to get out of the rental, I said: not without the money to buy a car. Then they issued a cheque Wednesday, supposedly sent it by courier Thursday. It's now Tuesday of the next week, no money, nobody can give you tracking information. This company has awful employees and service. I won't be renewing. FYI the total is not my fault either.

The rate I was paying from 2017-2018 was $270 as I was a new driver with my G2 license. From 2018-2019 they decreased my rate to $239 a month, as I got my G license and proved to be a good driver! I received my renewal package at the beginning of January 2019 for the 2019-2020 year, and my rate went up to $290 a month. I was confused as to why there was a $50 increase monthly as I have not changed my address, I’ve never been in an accident and have never received any kind of ticket. I called Intact to see if they could explain to me why there was an increase and I was hung up on and when I finally was able to talk to someone, I was told that everyone’s rate was increasing, but by $50 dollars a month, which I found to be quite ridiculous. After this, I found a new auto insurance and cancelled my insurance with Intact. While cancelling my insurance I asked the broker “will I be charged for the month of February?” His response was “No, your last effective coverage date by Intact is January 31”. Tuesday, February 5, I saw Intact charged my account $290!! Straight away I tried calling, as I was explaining the issue to a broker, I was hung up on again! I decided to call my bank and put a stop payment so that Intact isn’t able to take any more money out of my account and I was refunded my $290 from the bank! Intact is a disgrace of an insurance company, they rob people and when you try and talk to someone, you get the runaround or hung up on! Do NOT give these thieves your money, there are way better companies out there with way better rates AND customer service.

The worst company in Canada is INTACT INSURANCE!! I've told the insurance agent by phone to cancel renew insurance before due. I have now been charged the new rates even when I don't have Intact anymore. They are so DISGUSTING!!...

I got into a fender bender in January because of icy roads. My car was totalled and the other vehicle had no damage to it. Now I am paying over $3000 in insurance and they bill me every 2 weeks for another $500 payment since January!!! Like why am I paying this? I lost count of how much I spent on insurance this year but this company is crap. Highly recommend NOT going with this company

Intact is the worst insurance company in Canada. Their customer service is atrocious. Make sure you read the fine print. Because there seem to be different clauses that only work out in their favour. I had a vehicle written off. They compare 10 vehicles chosen by them. Nothing near anything acceptable. All high mileage and some were damaged vehicles. When I looked at the current price for replacements, they were ALL 4K above their price. Beware. Insurance companies are there to take, not give. Intact says theirs better than all the rest. NOPE. 13 years with them. One claim. Screwed over equals buh-bye Intact. A big 0 stars.

DO NOT GO WITH INTACT. I wish I had read the reviews before signing up. A week of "My Driving Discount" and I was out. The app is ridiculously stupid and clearly set up to take your money regardless of the quality of your driving. I tried to cancel my Intact policy over a month ago, and they have had me jumping through hoops to get my refund ever since. The latest update? I was sent a letter saying "your refund will be processed upon clearance of your last payment". What does that even mean? I paid Debit in full over a month ago. This entire experience has been an absolute NIGHTMARE. To summarize: DO NOT GO WITH INTACT.

I have been with Intact aka Belair aka Canadian insurance for almost 6 years. Never missed or was late in any payments to them. I received a letter in the mail about how I have to pay my insurance in full from now on and can't have the monthly plan anymore. I questioned the Customer Service about it and all they would give me is that because they are now Intact they have new rules and their underwriter said I did not qualify. I asked to talk to the underwriter and was told they don't talk to the customers about their decisions. I asked to talk to a supervisor and was told he went home. I know of 3 other people that have received this letter and they got the same runaround. NEVER EVER DEAL WITH THIS COMPANY. They have no respect for their customers AT ALL!!