Intact Insurance Auto Insurance Reviews

I currently have insurance with them but am looking for another company. My husband had an accident and they messed up when sending me the cheque for my car but guess what, I have no vehicle right now but the rental one and it has to go back without having the money to get a new car. What kind of insurance company leaves their clients stranded after they messed up. DON'T DEAL WITH THIS INSURANCE COMPANY.

This company does not care about anything but doing money out of people, has no sympathy for individuals in certain situations. And also decided to screw me over before Christmas. Thanks, Intact. And I will continue to write bad reviews about this Business. Shame on every person. MONEY MONEY MONEY, folks. You're paying for HIGH payments, crappy deductions and crap customer service pretty much...

Worst service I've ever experienced. It has now been a month since I was supposed to receive my refund check to get my car fixed and I have had no help with the person I'm working with nor his supervisor. Awful experience.

I called to complain about why they charge payment on my account which I called right away to update my credit card before my contract will renew, the lady who answered the phone was totally rude and sarcastic. When I was talking to them on the phone to update my account last month ago, they never mention that they would charge me. Normally when my card is not working, they’re always calling me. I just received an invoice after 4 days and realized that they add the penalty. I will never renew my contract. I find I'm just paying for nothing and the representative doesn't even know how to speak nicely.

This is not an insurance company I would recommend. I know someone who can't work because of a car accident and was supposed to get bi-weekly payments. Maybe get a cheque once a month. Was also told by intact through an email that there was a cheque issued on August 28th for back payment. No cheque. This person is going to loose everything. This company lies. Please stay away from them

I had auto insurance with these guys for 2 years. I finally got a chance to phone around for cheaper rates, I found an agency who gave me the same product for half the price. Intact called me to renew the policy and I told them I was going with someone else. One month later they went into my bank account and tried to withdraw money for the insurance. I called them and I got an NSF charge. I called them and they said the insurance was still in place, even after I told them I was with another company. I emailed them my new policy with details as requested by them. I put a stop payment against them and they are still trying to take money. I called emailed them half a dozen times! They keep calling demanding payment after all this. They charge way too much and it seems they now cost me more money to get away from these crooks.

They charge if you don't use their software! After 6 months they send me a $29 bill because I didn't use their software. Then I decided to cancel it and do not have any business with them. I paid $1259 for 12 months ahead currently still have 6+ months paid ahead. In case of cancellation, they offer me a... $7 refund. $7 refund for 6 months!!!

I missed a payment, called them to make a credit card payment which I had done before. They told me they no longer accept credit card payments and to go into my local insurance place to make payment. Then I went down there to make a payment and I was told I could not pay for it there but I can pay on their website. So I sent them a payment with my credit card. Then 5 days later they try and take another payment out of my account for the same payment which then I get a 45 dollars NSF fee from my bank and now they are saying I owe them a 40 NSF fee on top of the last 40 NSF fee for missing it even though I already made a payment. In total spent $180 on the NSF fee! Very unhappy with their service when you call your lucky to talk to someone that speaks understandable English.

Stay away from Intact as far as you can. This company keeps charging my parents even they switched to another Insurance company about a half year ago. Called the broker a million times but still hasn't solved the problem yet, and the manager was inpatient and bounced my phone calls and emails like a bouncy ball. How can you treat your customer like this? I would never recommend this company to anyone.

Cancelled this service a while ago and it's still continuously charging me after half a year.