Intact Insurance Auto Insurance Reviews

I am giving one star because they actually answered my call when I got into an accident. Other than that they have been less than helpful. Won’t return calls or emails. Have not kept me informed on my claim and have pretty much just left me in the dark about what is going on. I will be cancelling my policy with them the first chance I get! They are expensive and terrible customer service!

Full disclosure - I have been with Intact for years and absolutely loved them. They were easy to deal with, called me back within minutes of me calling, great price compared to everywhere else I had shopped around. Recently, however, I had a claim against me from someone who was also from Intact. I was in a parking lot, backing up, when this guy came speeding by and scraped his rim on the very bottom of my bumper. Refused to give me any info and left. I called Intact panicking, and explained to my broker what had happened. He told me not to worry, that it would likely be 50/50 if anything even came of it but since it was so minor that I could use forgiveness if worst came to worst. Fast forward to 6 months later when the guy decided to go through with the claim. I received a call, tried to ask questions, was found automatically at fault. They didn't want witness statements, they didn't care about the pictures I sent (the damage for which CLEARLY shows that he was speeding because it's a small scrape across my bumper; unfortunately the phone with the pictures indicating that I was over halfway out when he hit me is broken). I tried to ask what would come of it and where I would go, and the guy refused to answer any questions. He said he couldn't look into the other person's claim details. I called back and asked to speak with someone else a few days later who was magically able to view the other person's claims, who asked me to send pictures and who said that maybe they should investigate. No investigation was done and it's in my file that it's my fault. I've asked three separate times now for the forgiveness and no one has given me a straight answer about it. My insurance was supposed to be renewed December 23rd, but I was thinking of getting a new vehicle, and I was a little choked at the claim situation, so I asked to put only fire and theft insurance for two weeks while I debated and got the prices for everything. They processed my payment early, so I was told to put a stop on it, when I noticed they charged me way more than they were supposed to. I thought it was because of the claim, but low and behold the man who made the claim has apparently dropped off the face of the Earth and the claim is at a standstill. I called my broker to inquire about the charge and he said he didn't know. A week after this I received a letter telling me I was getting a $1500.00 dishonourment fee. I've never been late or missed a payment, so I have no idea what it was for. I've been calling my broker for the past week and a half, every single day, and he won't answer my calls or voicemails. I can't switch companies until I figure out the whole forgiveness thing and demand an investigation on the accident, and it's now coming up on my record that I have this huge late fee penalty so everywhere I get a quote from is crazy expensive. I've recommended friends and family to go here, even convinced two friends to go with them when they first began driving. I will NEVER recommend them to anyone else. I've been without a vehicle for almost a month now because I can't put insurance on it because of them. I can't even sell my car until I figure out what's going on in case they do decide to do an investigation (I just became a student and finance my vehicle so this is really raking up). I would give them no stars if I could. No idea where this all came from - five years of nothing but great service and now this.

My car was totalled on Sept 29th and it's now Dec 11th and I still haven't received anything. On top of all, the claim adjuster refuses to reply to calls and emails. I have never seen such disregard for customer service in my lifetime. NEVER will I stick with this insurance company. Stay far far away as possible from Intact!

Stay away from Intact as far as you can. This company keeps charging my parents even they switched to another Insurance company about a half year ago. Called the broker a million times but still hasn't solved the problem yet, and the manager was inpatient and bounced my phone calls and emails like a bouncy ball. How can you treat your customer like this? I would never recommend this company to anyone.

I told them not to renew my car insurance with them 1 month before it expire..they told that's fine and a month later I check my bank account and they still taking it out a monthly payment so I call them and complain about it...you know what they told me I have to pay the cancellation fee...

Agents talk like they are working for the other party's insurance company. Very difficult to get ahold of and do not return phone calls. I changed my address when we moved with them (have email proof if it) and they were still sending communication four months later to the old address. The younger agents are nice on the phone but some of those older ladies need to go.

Mass confusion, no replies, slow response to calls or email. They have lots of little special ' clauses' when you file a claim. Too many people involved in a claim. Going on fourth week now and still not settled.

Extremely poor claim experience. It has been 1 month that I have been without a vehicle or the settlement agreed upon. Managers do not return your calls or messages which adds to the frustration. The replacement vehicle that I found may well not be available much longer because of the delays. The fact that I am disabled and have a daughter with a small child requiring transportation does not matter to this company. I strongly suggest that you consider another company for your insurance needs.

My experiences with a claim are the same as many others here. My claim was delayed by the adjuster for weeks and months at a time. I struggled to receive a call back or an email from the adjuster. Their settlement is much less than it should be. Avoid Intact insurance at all costs.

I was with intact for only a year. They are the first company I've been with and they provided me with the lowest rate at that time. I was in a not at fault accident about 2 months ago and when I contacted intact and mentioned that the other insurers policy was American they did not lift even a finger to try and help me. They eventually assigned me an adjuster who I contacted and left messages for 5+ times and they failed to call me back every time. It took me almost 3 months to get everything settled ON MY OWN with the other insurers company because Intact wouldn't even bat an eye to help. Once I got my new car they told me how much it was going to be monthly and I was okay with it but once I got my papers, it was $60 higher than what they told me over the phone and when I called they said the person just must have told me the wrong amount. THEN I recently received my renewal and they upped my insurance to $500 a month, almost DOUBLE what I was paying before. When I contacted them they told me they couldn't budge on that price. I had one minor speeding ticket that was 15 over in a 100 that was paid the same day and they said that's why it went up so drastically and because they raised their insurance prices, when yet everyone I talked to who had a minor speeding ticket only put a very small ding in their insurance if anything at all. I would definitely NOT recommend this company to anyone.