Intact Insurance Auto Insurance Reviews

I can care less about Canada, but this insurance company takes care of claims which happen in USA as well. This company is fraud! I do not understand how they are still allowed to operate in USA with so many regulations in place. I had a 100% their customer in fault claim with them. This is the 8th month that I still have got my money. I had some examination X-rays and test that now my health insurance refuse to pay. Intact promised to pay my medical bills, but after 8 months, with a minimal communication (every 10 emails and call, I get one respond), I am still waiting to get reimbursed! Isn't this amazing? I got the check few days ago and when I deposited it, it didn't get cleared in the bank!
Stay away, at any cost. If you happen to deal with them, by you having a claim with them, contact a lawyer or file a court claim because you are NOT getting anything from them!!!

My experiences with a claim are the same as many others here. My claim was delayed by the adjuster for weeks and months at a time. I struggled to receive a call back or an email from the adjuster. Their settlement is much less than it should be. Avoid Intact insurance at all costs.

Awful experience!!! Truck stolen on may 5, it was found on the 8th and the claim was just finally settled at much lower amount then it ever should have been. I cant even describe how disappointed and frustrated I am. I found I was having to constantly call to find out what was happening with the claim, not once did they call me it was me having to call and then I would receive a call back. Don't even waste your time and money with this company.

Recently I am off work for medical reasons, I was trying to get my payments moved to the first as my long term insurance only paid once a month and I wanted to try have everything to come out on the first. It was such a hassle to move my withdrawal date as I had to give them a double payment. So I would have had to pay on 21st and the 1st. Everything got mixed up and they eventually said they were cancelling my policy. If that wasn't bad enough, they sent a letter to where I was financing my car that I had no insurance and well as the ministry of transportation. It ended up costing me over $600 to get my car back because of the tow charges and office cost. Etc. As for the ministry of transportation I will have to deal with that when I buy my sticker. Now I received a letter from intact saying I owe $409.06. Really not paying that!!!!
Also they were charging $343 month and now with the new company I am paying $277 so shop around there is cheaper insurance out there. You will also have more experience workers working for you.

Save yourself a ton of stress, do yourself a favour and do not give your business to intact insurance. I was in a rollover incident that rendered my vehicle a total loss. It has been nearly a month and the cheque was just issued yesterday, and due to negligence it will not arrive for nearly 2 more weeks.

Aside from the outrageous wait, it was nearly impossible to get ahold of our claims adjuster 9 time out of 10. The customer service was not inviting or helpful. We are extremely frustrated and will immediately be cancelling our insurance in Alberta with Intact when this nightmare is put to rest.

Do yourself a huge favour, and don't even bother calling for a quote.

I was in an accident on January 9th, it took them 20 days to get a hold of me to make an appointment to view my vehicle. I was not at fault for my accident. It then took another ten days for them to tell me that I was able to go for chiropractor work along with them writing my vehicle off because of the damage. After trying to find out what to do it took them another 12 days to"make me an offer" (I was told what I would be getting and basically told if I disagree they would lower it) After that they told me that I had 3 business days to return my rental car. I then phoned them as I have not received the cheque on the day. I had to return the rental car they told me they had just issued the cheque and said it could take 2 to 5 business days to get to me. I am now having to pay for a rental out of pocket, can not afford the rental or to buy a new car because my loan has not been paid off until I get the cheque. Do not waste your money, they lied to me over and over during my claim, they will not help you or provide any sort of service. If I could give a negative rating I would!

Very poor customer relations. Very poor business practice. I called to cancel my policy BEFORE my payment date. They still pulled the money out. $150. So I emailed them and they said a cheque would be mailed out with the return. Instead I get a letter saying I owe them $30 on top of the $150 they robbed from me. They stole $180 from me. Never use these guys. Oh! Also they like to hang up on you and when I proceeded to call back it went straight to voicemail twice. Extremely shady business practice.

Wow where to start.

I went via a broker. I was given Intact as a suitable option for my Sedan. I was told I was covered for every eventuality imaginable, (including first accident forgiveness) - So it sounded like a dream come true so i decided to move my other car, an SUV and my home insurance policy to them also.

This was in Feb 2016. In May 2016, when i had an "at fault accident" (Which, wasn't even my fault, I was directed by construction workers who were blocking the entrance to my lane, and following their hand signals, i slightly scraped the side of my car on an invisible concrete bollard which nobody could see either in mirrors or blind spots)

So, i called Intact to ask if i should claim or not, and they insisted i did. They seemed so caring at the time. They insisted i used their recommended body shop, they insisted they give me a top of the range courtesy car whilst they "repaired" mine. Their "body shop" insisted that i needed a new Passenger front car door (i clearly didn't, it was only a scratch - but i went with it) i trusted them again. The new car door apparently cost almost $5000 (yet, i can almost guarantee that any other body shop would have repaired it for not even a fraction of that cost, and there was no need to replace it)

Everything seemed to be fine and months and months later (December) I got a letter from my broker saying Intact had refused to renew my policy, as i had an "At Fault Accident within my first 4 years". At this stage, i queried the "First Accident Forgiveness " that I had thought i had, but they said i didn't qualify for it for not being insured with them for over 4 years!! I then asked why it was mentioned in the phone call to the broker, and they said I had to prove it. I said, well since you record all phone calls, i suggest you pull the call and listen... but they refused saying it was my fault because i didn't read the "small print" of my policy. I begged and begged them, but they simply said no.

I am now in a position where i will lose both of my cars as I cant afford a new company that my broker found, the payments to Insure the cars are now 3 times more than the payments FOR THE CARS. So, I am going to lose my cars, and in tern, my job, so potentially, i am going to lose my home.... all because they conned me into making a claim on a feature that i did not qualify for in the first place!!

Oh - and to add insult to injury, we took part in the driving Discount program and had devices installed into both cars, I qualified for a 16% discount, my other half 18% discount due to "good driving" - however, it was totally pointless, they refused to renew so YOU LOSE THE WHOLE LOT!!

I am disgusted with Intact and advise everyone to stay well clear of them. They are the cowboys of the industry and are ruining peoples lives. I hate to think how many people they have put into the situation i am in. Car less, Job Less, and soon to be homeless. All at Christmas time too! Thanks Intact. You must feel so proud of your despicable selves.

Worst ever. Been dragging on for 4 months too much to explain about collecting. On a hit and run accident that wasn't my fault. And witnesses were there and caught the guy. He admitted to everything and was charged through court faster than I've been paid out. My truck isn't drivable. And haven't had wheels now for 110 days. Never return phone calls. Always changing adjusters. Etc etc. Save your money. Or pay a bit more for a different company. I'm not with intact but the at fault hit and run driver is with intact.

I bought a new vehicle with 100 thousand kms on it. 2005 GMC jimmy, body and interior were flawless. My vehicle was broken into, so I put an insurance claim through since I was paying full coverage and only had the vehicle 2 months. There's was a broken door handle and scratches above the handle so I asked it to be fixed... I priced it out myself at $850 plus labour. So, here's how they dealt with me... 1. Said they will be by in the next 48 hours to pick it up out front my house. I work, they said they are unable to arrange a time, to just leave the keys in it unlocked on the road for 48 hours, where it was just broken into. 2. They pick it up after 2 days take it to Carstar, where it gets locked in a gated yard. They say they will contact me to get my belongings if they decide to write it off. They never called, I almost lost everything in my vehicle due to it. 3. They deemed my vehicle a total loss over a door. This means I can no longer fix it and out it on the road under any circumstance. The truck with 100k on the motor is now scrap. 4. THEN I call leave a note with my claim broker to call back about what I get back for my vehicle since I currently don't have one due to them. This was on a Wednesday; no call so try again Friday with another message... No call. They leave me with no knowledge of my payout, when I get it, no vehicle to get to work, or any way to get another vehicle because I must pay out my loan first which is waiting on the insurance company. 5. After all said and done they priced my buyout at $3000 less than I had paid 2 months prior while not checking the odometer to realise how low it is the left me owing almost $5000 with interest for a vehicle I was paying full insurance for an had been broken into and deemed "not my fault". This company screwed my life over for more than a year to come and put my job at jeopardy due to me not having a way to commute. To top it off I called and stated all this to them and they didn't even have an apology, they just said these are our policies and that their mechanic who wrote it off was a trained professional. Please save yourself the hassle and money.