Intact Insurance Auto Insurance Reviews

Hi, I have had a claim open for the past 5 years. Which I have been trying to settle for that many years. Intact keeps asking my lawyers for the same info over and over and over and over again to try and delay the process of settlement. They obviously don’t care how much of a life effect it has on the former clients. They just don’t care. They are just trying to get out of paying. Because that last what they do.

I had an accident that was not our fault. The vehicle was a total loss. They reduced our vehicles value. Then took away our Rental. Once they give you an offer they can take your rental away. It has now been a fight to get anything from them. Going on 5 weeks and they are not getting back to me. Strongly advise finding another insurer as Intact is not there for you when you need them.

Had a commercial insurance policy with Intact and had a small claim. The service was OK and the repair was done which I paid for. Intact then quadrupled my monthly rate. It was pretty outrageous so I'm currently hunting for another insurance company.

I have a false car theft claim on my record. I was never informed by Intact. I found out through another insurance company. I called my broker who knew nothing about it. I called the Claims Department for 2 weeks and spoke to 7 different agents. The claims department said they had to investigate which would take 3 months. I told Intact that my policy was due and they said they would contact me before the due date guess what? They contacted me on the due date which was too late to switch to another company because of the false claim other insurance companies quoted me with high premiums. So I am forced to stay with them for another year. In the meantime, I have filed a complaint against Intact for mistreating, misleading, defrauding me to stay with them. They also increased my policy from $ 538 to $ 682 for no reason. Please don't join Intact!

The worst insurance company I have ever had to deal with. Won’t return phone calls, rude when you do get someone. Pretty much there just to ripe you off. I wouldn’t recommend this for anyone.

On June 13 my Toyota van was rear-ended while I was stopped at a red light. My Intact experience began with their representative over valuing my vehicle by sending me ads from out of town dealers showing asking prices when I sent sale prices to him from my local Toyota dealer he refused to budge on the decision to deem it a right off. The body shop that I was sent to had my van for 74 days when they called and said it was finished. Upon inspection I noticed several defects and refused to take it back, a few days later the shop called again, upon the second inspection I noticed there was a small dent in the rear door which had been replaced. I demanded they replace the door with a defect-free one, the insurance company refused with their adjuster actually saying "if we fixed cars the way our customers wanted we couldn't keep the cost down" and "sometimes we use dented parts" also a dent that occurred during the accident was fixed with body filler against my request for a proper repair. The third inspection, bumper skin was not fastened around the wheel wells and underneath and a 1/2" misalignment of the rear door was noticed midway up the driver side rear panel. I believe the body was knocked out of alignment in the collision. The adjuster said they could fix it by replacing one of the rear hinges. The hinge is not damaged. Nobody from Intact wanted to listen to my opinion or hear my complaints. Now they are saying they will just carry on with the repairs and if I am unhappy in the end I will have to get an appraisal from someone else and will have to sue Intact. 1 1/2 years ago the MOT in Ontario charged me tax on a vehicle valued at $18000, so far the Intact has spent $14300 on repairs with more to come, my rental car so far has cost Intact over $6000. Over $20000 spent so far with no regard for customer satisfaction. I don't know how this company is still in business. They hurt me far worse than the guy who hit me.

Save yourself a lot of grief and read these reviews and take them seriously. Avoid Intact Insurance, they are awful! I was in a car accident a month ago, was 100% not at fault and Intact has yet to even appraise my vehicle for damages and is still sitting at the towing company. I haven’t been able to work since the day of the accident and they have yet to pay out a single penny for lost wages like they said they will. The lack of communication is unbelievably terrible and every time I call them I get someone new and told an entirely different story about why it is taking so long to process my claim.

They will happily charge you even if your ICBC insurance laps and your car is in storage

I was in an accident at the end of 2018. I got rear-ended by someone, it was 100% their fault. My policy was set to renew at the end of July and they decided to increase my premium an extra $1,000 because of an accident that was not my fault. On top of that when I was dealing with them during the claim because of the accident the customer service was terrible. It would take SEVERAL attempts and emails to get some sort of return communication. The employees were terribly rude and unhelpful. They tried to make me take the rental car back before the settlement was even made because they kept dragging their feet about returning phone calls. I tried to search for cheaper insurance and everywhere else was more money, which is why I renewed my policy with them. After paying the premium they sent me a 'reissue' demanding an additional $157 on top of the $1,000 increase they have added already. This insurance company is an absolute joke. Would never recommend them to anyone.

Won't return emails or phone calls. Will not pay out when their client admitted full responsibility for totally off my vehicle.