Intact Insurance Auto Insurance Reviews

I just wanted to write a review about the very poor customer service I've revived from Intact insurance. I was insured for a year and during my renewal policy they told me I'd be paying $120 extra a month, I expressed I didn't want to renew with them, however, they went into my account and took the increased amount regardless. After I called them to cancel and they told me I need to FAX them a written letter to cancel, to which I asked if I could email a picture, they said no. So it was Sept 13 and my policy renewed on Nov 8th, so I thought, okay, I paid them, I'm gonna be insured 'till Dec 8th now, it is what it is. Well, then they went into my account again and took another increased payment, I ended up paying them $1000 in a month to renew my policy I already had with them... So now I'm pissed. I call them and can't get ahold of any supervisors or retention and I'm cancelling on the phone and he brings up the written letter. However, now he says I can send it through email after the fact. On top of that, now that I've cancelled with them, they're charging me $250 to cancel with them. Do not go with this insurance company, they are not helpful, extremely rude and only after your money.

My 'car + home' insurance rate with Intact Insurance increased by 22.97% overnight when I received a renewal for the 2018-2019 period. I called my broker and was told that nothing can be done about it. I am reporting this to BBB, consumer protection agency and Financial Services Commission of Ontario. My total insurance premium for 'car + home' insurance 2017-2018 years was $2,213.15 and 2018-2019 'car + home' insurance statement shows $2,721.72 for the same insurance. I never had any accidents; no claims, no road tickets or any other factors that would cause my insurance to increase by 22.97% in one year. I have been insured with Intact for over 3 years and never missed a payment. I strongly recommend avoiding this company if you are looking for insurance and want to get a fair price.

INTACT is a terrible insurance company and is causing me grief as I write this. They are not quick to act on correcting their mistakes. I happened to log in online after they announced they were going paperless and I noted that there was a place you check claims. Under claims I noticed one from 2016 that is FALSE and I NEVER made. I have been at least two weeks with this between the broker and INTACT trying to get them to fix it. What happened was I called in with a hypothetical question and NOT - I REPEAT - NOT a claim. The person who entered the claim no longer works for INTACT and no money was paid out, obviously, but I am shown at 100% liability. To me, this is fraud and should have been corrected IMMEDIATELY. Instead, the claims manager stated she would investigate and made no promises. The best she could do was to change the 100% at fault over to 0%. This is ludicrous. While my driving record is a 9 (highest rated) if I was to join a different insurer, this claim would then count against me. Not only that but INTACT could not even tell me if this claim HAS affected my policy or not and this is something they need to consult underwriting for. Furthermore, I was bounced back and forth between the broker and INTACT, each one telling me to contact the other. I also had a windshield replaced years ago and apparently, this shows up as a claim. Unfortunately, I trust Carnaghan Taylor Insurance when they told me it was NOT a claim and that it would have ZERO impact on my insurance while this is not true at all. To add even more frustration, INTACT decided to offer this telematics program, where you receive some plug-in device for your vehicle, which monitors some of your driving habits, and as a result, you receive a discount. Well, back in August (we are now at the end of October) I renewed my policy and was adamant with the broker I absolutely did NOT want to be enrolled. I have zero interest in an insurance company monitoring what time of day I drive etc. This is truly Orwellian and I want none of it. So I was surprised to see an added charge of $177 to my policy in October this year. It took a week to find out from the broker that this was added back into my policy since I never enrolled into the tracking program. The problem is...I never enrolled. I spoke to the broker again the following week and they advised I asked to be signed up (enrolled) which is 100% FALSE. I relayed this information back to INTACT and they advised there may be nothing that can be done. I will take this matter to court if need be. The broker first stated that I requested to be signed up then later in the same conversation stated that INTACT automatically enrolls their clients and then when the client doesn't enroll after so many weeks, they automatically lose the discount. I never received the device, I never signed or authorized any enrollment, and I agreed to a binding policy agreement and nowhere in that do I see any mention of this program being applied. I am furious that I could have easily missed this information and furious that either the broker or the insurance company didn't immediately make things right with me. Well, if they want to make me wait on their clock, then I am going to make sure I expose this and do an investigation of my own!

I was with Intact years ago and my broker ended up quitting and before he quit, he gave me a quote and when the payment was due, it was 100 more than quoted and I called to find out why and that's when they told me I had no broker and wasn't being assigned a new one

I should have read the reviews before I spent years and $$$$ on this company. What a rip-off, I left and saving $100 more a month! The customer service is the worst experience, you would think they were working for free, asking for a quote like asking your kid to take out the garbage.

I've been with Intact for a couple years now and since then they’ve given me horrible rates and the customer service just blatantly isn't there. I've had times where I need to switch my insurance from one vehicle to the next and the next thing I know I'm paying $450 two months in a row and when I call them to give my hard-earned money back, they say they can't do it and to get on with my day. So whatever, I get mad and they fix it to its usual $175 for my 1997 Nissan. Until a couple months ago, everything was gravy until I had to switch it again onto another vehicle of mine and the next thing I know I'm paying $350 for 2 cars. One of the cars I sold months back and even told them I only need one on my policy and ask for a refund and they say no, of course, so that's when I end my policy from these money hungry corporates. And then to make sure they can't take out any more money (because I just have a feeling they might try), I put a block against their withdrawal payments but I check the 15th the usual day they take out their unholy sum of cash from my wallet and there it is again, not their money in any way, $150 gone from my bank. By this point, I just had to share my experience with Intact insurance just to let them know that they are the worst insurance company and I do not recommend anyone to ever go near Intact or their Surrex brokers over in Magrath.

I had the WORST experience ever with INTACT INSURANCE. They raise my payments without my knowing and NEVER return your call. Try to deal with them over the phone and mail. With the promise they would return to me in about half an hour time. They never did! Worst Broker I ever had! Wouldn't do anything about it! Even after calls over and over again, they went into my account and took an amazing overpayment! Since I had already cancelled my policy with them. Don't fall for that easy talking of a no-good broker when getting an insurance. DISGUSTING!!

Intact insurance rose my rates this year by over 30% with no explanation. I renewed my car insurance through ICBC and cancelled the portion of Intact. I have now been charged the new rates even if I don't have Intact anymore. I just called them and the girl on the phone had no answers. She didn't bother looking into it much. She said I'd have to call billing which is closed. The fact that I have been charged even after cancelling speaks for itself. Someone clearly doesn't do their job.

I feel I have a responsibility to leave this review today. I am leaving Intact Insurance due to predatory rate increases with no explanation. I moved to BC from Alberta last year and was expecting to pay a much higher bill for auto insurance overall (which we did). Intact provides supplemental coverage, which includes collision and comprehensive. The Intact premium I paid last year was fair compared to the other options available in this province. However, I went to renew my auto insurance today and was informed that Intact has recently raised their rates. No explanation was given except that apparently, the company figured it was charging too little for coverage and wanted to make adjustments. When given the quote for the same coverage as last year, I calculated this year's premium as a 35% increase. This is totally unacceptable and predatory in my opinion. In an economic climate where many costs are ballooning out of control, I would hope that companies take the lead in being competitive and in doing so, place less burden on the customer. I am very disappointed that Intact would actually decide to raise rates this steeply over a single year and not expect to lose customers over it. I will not recommend this company to any of my family or friends as well. Extremely disappointed today.

I was in a car accident, not my fault a truck hit me from behind, ripped my rotary cuff, I also suffered whiplash, Intact fools around not getting me the proper care. I am in minor injury unable to lift, unable to do laundry, comb my hair, put a bra on, I suffer severe migraines and also vertigo. My doctor and physiotherapist can't believe I am still under minor, where it should have been non-catastrophic. 5 months later my car isn't fixed, I just bought the car 5 months prior and it has electrical problems and unsafe to drive, what a nightmare. I had to hire a lawyer, I am on a fixed income, I am now insulated in the house and can't go anywhere. Pay More money to your insurers, it's better in the long run!! INTACT maybe cheap but they don't look after you, they lowball you, they are hoping you quit and give up !!! Cheap is not always the best way to go !!!