Intact Insurance Auto Insurance Reviews

I bought a new vehicle with 100 thousand kms on it. 2005 GMC jimmy, body and interior were flawless. My vehicle was broken into, so I put an insurance claim through since I was paying full coverage and only had the vehicle 2 months. There's was a broken door handle and scratches above the handle so I asked it to be fixed... I priced it out myself at $850 plus labour. So, here's how they dealt with me... 1. Said they will be by in the next 48 hours to pick it up out front my house. I work, they said they are unable to arrange a time, to just leave the keys in it unlocked on the road for 48 hours, where it was just broken into. 2. They pick it up after 2 days take it to Carstar, where it gets locked in a gated yard. They say they will contact me to get my belongings if they decide to write it off. They never called, I almost lost everything in my vehicle due to it. 3. They deemed my vehicle a total loss over a door. This means I can no longer fix it and out it on the road under any circumstance. The truck with 100k on the motor is now scrap. 4. THEN I call leave a note with my claim broker to call back about what I get back for my vehicle since I currently don't have one due to them. This was on a Wednesday; no call so try again Friday with another message... No call. They leave me with no knowledge of my payout, when I get it, no vehicle to get to work, or any way to get another vehicle because I must pay out my loan first which is waiting on the insurance company. 5. After all said and done they priced my buyout at $3000 less than I had paid 2 months prior while not checking the odometer to realise how low it is the left me owing almost $5000 with interest for a vehicle I was paying full insurance for an had been broken into and deemed "not my fault". This company screwed my life over for more than a year to come and put my job at jeopardy due to me not having a way to commute. To top it off I called and stated all this to them and they didn't even have an apology, they just said these are our policies and that their mechanic who wrote it off was a trained professional. Please save yourself the hassle and money.

After reading numerous reviews, I see many others have had the same complaint. Very difficult to speak to the same person, they do not call back after leaving numerous messages, conflicting reports and messages, promised a rental care, when I had to leave car at a garage for hail damage assessment there was no rental car there for me but I was told there would be-we do have coverage for rental, they deleted photos of damage, had to go back again! No one seems to take action on the claims, have two vehicles with hail damage, have been a client for 17 years with no claims, terrible experience dealing with this first claim! We will be leaving this company once settlement is completed if I ever get a return call! Waiting for answers, promised in an email we would hear within two business days, it has been 29 days and still waiting!!! Do not sign on with Intact. A no action company!!!!! Terrible service!