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Was involved in a not-at-fault accident with injuries. Claim adjudication for the car repair was excellent - claim adjudication for the injuries is awful, unfair, done in bad faith and proves that their word isn't worth the paper it's written on. They cause extreme hardship and not even bother to respond to the lawyer, just waiting on a tribunal date months down the road hoping that you are so much cornered by that time that you will accept their ridiculous settlement intentions.
My husband was parked in a parking lot with our brand new car and opened the door. Literally "touched," BARELY the car parked next to ours. The woman in that car went to the police and falsely claimed hit and run, that we had done $2000 damage etc. The police investigated and said that her claim was basically opportunistic fraud. Of course, because police were involved, the woman got our insurance information. We objected and explained what happened, submitted photos of our car, did a line -up, offered to pay for the police report, made statements, said that we would take the woman to court for a false claim. Intact informed us that the woman had supposedly had the work done already, determined that we were responsible and placed the claim against our insurance policy.