Highway collision
by David on Feb 13, 2024
5 out of 5 stars
Car Insurance Reviews
Intact Insurance Auto Insurance Reviews
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(411 reviews)
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I was rear-ended. 100% the other guy's fault.
Intact customer for about 20 years.
I wanted to use a collision shop that I had used before and I was comfortable with. (And it is my legal right to use the shop of my choice)
Intact refused to deal with them at all.
They used an estimate from their own preferred shop that (apparently) wasn't planning on fixing everything, or fixing it properly.
In the end, Intact paid half of costs and I am out of pocket $4400.
Will never buy Intact insurance again.
Horrible customer service, Horrible claim adjustor, trying to rip you off. Don't want to pay
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The agents provide excellent service. However the my Drive app is a huge disappointment. My driving is being recorded but I am unable to access the information and there is no timeline for when the issue will be resolved.
Votre application automobile ne fonction pas, J'ai appelé au support technique, monsieur est très mauvais personne. Il ne veut pas faire support technique, il veut refuser le support technique. Très mauvais support.
I had the best experience dealing with Intact Insurance after battling with numerous other insurers who were just unable and unwilling to assist me with my needs. Intact was friendly, honest and extremely professional. I highly recommend them.
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intact is an outrageous company. It has been well over one month since we filed a claim and after speaking to 11 agents , still no response, let alone a settlement. Absolutely no service! Intact will take your money instantly, but don't expect a payment for month! will be looking for a new insurance company tomorrow. goodbye Johnsons, Belair direct, and Intact!
They will not pay my truck was stolen and almost a year later and not a dollar they are investigating every day a new something they are looking for any reason not to pay then someone tbone me in my other truck they have taken my other truck will not give back to me and they have not payed me a dollar for the second truck
They are scammers they will go to the police and try to have you charged for anything to claim excuse not to pay becarefull this company is very awful this is after being a customer for 22 years.
I want to give this company less than zero stars, but dont have option. I changed my insurance in May2023 from intact to some other insurance company. My current broker completed the policy to cancel my insurance from intact. Still my money (390$) got deducted from my account. I called intact insurance broker and she again sent me forms to sign to cancle the policy and again it was deducted from my account. Before leaving for India, I called that broker again and she said she will look into it and cancle it. Today is september 14,2023 when my money again got deducted. Today she told me that she is not my broker, not responsible to cancel my policy, I should call office now, my insurance is not with intact. I am in India and getting upset for this type of professionalism
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Excellent customer service, they are efficient and respectful and I felt completely taken care of.
After having a collision on the highway with over $15000 in damage to my vehicle it was considered a total write off. And my experience with my Insurance Company Intact was excellent. The staff was very helpful in every respect. I recommend this company. And I will definitely stay with them.