Intact Insurance Auto Insurance Reviews

intact is an outrageous company. It has been well over one month since we filed a claim and after speaking to 11 agents , still no response, let alone a settlement. Absolutely no service! Intact will take your money instantly, but don't expect a payment for month! will be looking for a new insurance company tomorrow. goodbye Johnsons, Belair direct, and Intact!

They will not pay my truck was stolen and almost a year later and not a dollar they are investigating every day a new something they are looking for any reason not to pay then someone tbone me in my other truck they have taken my other truck will not give back to me and they have not payed me a dollar for the second truck
They are scammers they will go to the police and try to have you charged for anything to claim excuse not to pay becarefull this company is very awful this is after being a customer for 22 years.

I want to give this company less than zero stars, but dont have option. I changed my insurance in May2023 from intact to some other insurance company. My current broker completed the policy to cancel my insurance from intact. Still my money (390$) got deducted from my account. I called intact insurance broker and she again sent me forms to sign to cancle the policy and again it was deducted from my account. Before leaving for India, I called that broker again and she said she will look into it and cancle it. Today is september 14,2023 when my money again got deducted. Today she told me that she is not my broker, not responsible to cancel my policy, I should call office now, my insurance is not with intact. I am in India and getting upset for this type of professionalism

A 1 star is way too high for Intact/Brokerlink. This company has a revolving door of rude, undertrained, and ill-equipped staff who are unable and unwilling to work with clients. Every interaction with this company was painful. For example, a simple address change took 5 associates, 6 follow-up phone calls, 10 emails and 4 months and they never got the address correct. When I cancelled my insurance they continued to charge for months after the cancellation. Multiple complaints and the "manager" that contacted me had no authority or ability to resolve the issues. Simply a brutal company with little regard for their customers.

I hadn't read reviews until now, thank goodness I didn't get insurance from Intact!! I requested an online quote and then followed up with a phone call. I provided my name & address, and reluctantly my birthdate. I said I just wanted a quote. I was told I needed to provide this information in order to "get to the next screen". I was then asked for the VIN for my vehicle. I said it's a long number and it wasn't necessary at this stage because I wasn't sure I would be purchasing insurance, right now I just wanted a quote. I then said I wasn't happy being asked this... I didn't raise my voice or say anything rude and was hung up on! No explanation, no clarification. Thanks to the customer service representative I didn't go any further!

I am new and inquiring about a policy quote for my vehicle. The customer service was rude of asking a lot of questions and when I said ok, I’ll call another insurance to inquire, he just put the phone down. Very rude, not accommodating, and doesn’t like a new customer!!!

So vehicle insurance is up for its yearly renewal during a pandemic. We were not driving anyways and didn't expect a decrease in premiums. So when we got the renewal to our shock, they increased premiums by 46 percent. I called the customer service to find out why the increase, since no accidents, violations and been with them for years. The representative was rude and gave a lame excuse about them raising rates due to the number of claims they received from everyone this past year. The representative also tried to state will not find new insurance or one that will take monthly payments right now. Hung up and called my broker. Advised broker they needed to find new coverage. The broker stated the same items the representative advised over the phone. I outright ask her if she gets a higher commission from Intact and how much of the brokerage firm that is under does Intact own. She tried to talk around it. I stated that much. I knew from past experience if a broker makes more from a company they will only push that companies product. I advised her to watch me. In twenty-five minutes new broker, new insurances cheaper rates than have been paying this previous year, monthly payments and more coverage. Stop using Intact and their brokers, especially when the firm is owned at a 50 percent share by Intact. It is about their bottom line. Not about their customers.